I could use some help resolving a Bluetooth connectivity issue between my Windows 10 Pro laptop and iPhone (7 and 8)

• Laptop is Dell Inspirion 15 5559
• Win OS is Windows 10 Pro Version 1903
• iPhone OS is iOS 13.1.2 (iPhone 7 and iPhone 8 same iOS and same problem)

The pairing and connecting process with the laptop and iPhone work normally; both devices indicates a Bluetooth connection exist.

When the "Send or receive files via Bluetooth" the process is initiated all seems normal but then the process stops with the message "Bluetooth file transfer not completed." This for both send and receive requests. Help would be appreciated as I've been researching as solution for a couple of days.

Thanks
FWS

PS: The irony is my 10 year old Motorola flip phone's Bluetooth process work normally and reliably with this laptop.