Failing to set up remote desktop connection.


  1. Posts : 4
    Win10 Pro, version 1809
       #1

    Failing to set up remote desktop connection.


    Greetings, I've been going crazy trying to set up a remote connection.
    Here are the deets.
    I want to use Win10 pro, ver. 1809 to connect to my Win7 pro PC.
    I enabled RDC on the Win7 PC
    On the Win10 PC, I'm asked for a computer name. I enter the name of the PC(win7). Then I click "connect". Then it asks for a user name and password. I enter the user name and password that's for the win7 pc. Note; the password has over 8 characters w/ a capital letter, numbers, and a symbol. Am I supposed to use the credentials that belong to the PC I want to connect to? When I do use these credentials, it says "The credentials that were used to connect to the PC did not work."

    I am at a loss. Please help

    EDIT: The PC I wish to connect to is on the same network(LAN)
    I'm also the administrator on the PC I'm trying to connect to.
    Also, what PC is the host, and which PC is the client?
    Last edited by Slicey; 13 Oct 2019 at 15:07.
      My Computer


  2. Posts : 24,602
    10 Home x64 (21H2) (10 Pro on 2nd pc)
       #2

    Slicey said:
    I enabled RDC on the Win7 PC ... it asks for a user name and password. I enter the user name and password that's for the win7 pc.

    Welcome to TenForums Slicey


    When you enabled RDC on the W7 PC, did you add the W7 user account you intend to use to the list of users allowed remote access to the W7 PC? (required if the user isn't an administrator)

    Also, make sure you didn't select 'Remote Desktop with Network Level Authentication', that won't work on a home network.

    Failing to set up remote desktop connection.-remote-desktop-users.png

    https://support.microsoft.com/en-us/...top-connection
      My Computers


  3. Posts : 4
    Win10 Pro, version 1809
    Thread Starter
       #3

    OK, I changed so I don't need NLA, but the PC I want to use to connect with still has the NLA enabled on my w10 PC.

    As for users, it shows that JAYS FOLDING has permission, but that is my user name on the PC I want to connect to. It was added automatically b/c I'm the admin on the w7 PC. I would think that the user name of the PC I want to connect with would need to be added as a user. I'm also the admin of the w10 PC.

    EDIT: What credentials, exactly, am I supposed to be using? Are they my microsoft account credentials I'm supposed to use? I just use a 4 digit pin to enter my w10 PC.
      My Computer


  4. Posts : 24,602
    10 Home x64 (21H2) (10 Pro on 2nd pc)
       #4

    Slicey said:
    ... that is my user name on the PC I want to connect to. .... I would think that the user name of the PC I want to connect with would need to be added as a user.

    ... What credentials, exactly, am I supposed to be using?
    The name and password you are signed in with on the W10 PC you are using to connect from are not involved in the connection at all.

    The only name and password you need to use is one that exists on the W7 PC you want to connect to . It doesn't even have to exist on both PCs. As long as it exists on the W7 PC and is either an administrator on that PC, or on its list of permitted remote users, then you should be able to connect.
      My Computers


  5. Posts : 4
    Win10 Pro, version 1809
    Thread Starter
       #5

    Bree said:
    The name and password you are signed in with on the W10 PC you are using to connect from are not involved in the connection at all.

    The only name and password you need to use is one that exists on the W7 PC you want to connect to . It doesn't even have to exist on both PCs. As long as it exists on the W7 PC and is either an administrator on that PC, or on its list of permitted remote users, then you should be able to connect.
    So, on the remote desktop connection box, the 1st thing I enter in the 'computer' field is the name of the pc I'm wanting to connect to. Under 'user name' I enter the name of my admin account. Then the password.
    I'm keep getting told that my login failed. Ughhhhhhhhhhhhh!
      My Computer


  6. Posts : 24,602
    10 Home x64 (21H2) (10 Pro on 2nd pc)
       #6

    Slicey said:
    So, on the remote desktop connection box, the 1st thing I enter in the 'computer' field is the name of the pc I'm wanting to connect to...
    Yes...

    ...Under 'user name' I enter the name of my admin account. Then the password.

    Yes (and yes). These must be for an admin account that exists on the PC you wan to connect to...


    I'm keep getting told that my login failed. Ughhhhhhhhhhhhh!

    I don't know what's going on there. I just set up a W7 machine to accept a remote connection to get that screenshot earlier. You can see how it was configured. And I'm connecting to it from a W10 PC without having set up anything special on the W10 PC, just taken the defaults.


    Can you see the W7 PC ion the network? Can you connect to a share on it? Can you transfer files? If not, then it may not be the RDC settings that are your problem.

    Any 3rd-part firewall of AV on the W7 PC? If so, check their settings.


    If you can connect in all other ways except RDC, then there are a couple of other things you could try. One would be to set up a new admin account on the W7 PC specifically to use for RDC. Make sure to use a simple password with no special characters, just letters, in case there is a keyboard language mismatch (the US/UK " or @ one, for example). Then try connecting as that user.

    Bit of a sledgehammer to crack a nut, but as a test you could try enabling SMB 1.0/CIFS Client in Windows Features on the W10 PC.
      My Computers


  7. Posts : 4
    Win10 Pro, version 1809
    Thread Starter
       #7

    Bree said:
    Yes...




    Yes (and yes). These must be for an admin account that exists on the PC you wan to connect to...





    I don't know what's going on there. I just set up a W7 machine to accept a remote connection to get that screenshot earlier. You can see how it was configured. And I'm connecting to it from a W10 PC without having set up anything special on the W10 PC, just taken the defaults.


    Can you see the W7 PC ion the network? Can you connect to a share on it? Can you transfer files? If not, then it may not be the RDC settings that are your problem.

    Any 3rd-part firewall of AV on the W7 PC? If so, check their settings.


    If you can connect in all other ways except RDC, then there are a couple of other things you could try. One would be to set up a new admin account on the W7 PC specifically to use for RDC. Make sure to use a simple password with no special characters, just letters, in case there is a keyboard language mismatch (the US/UK " or @ one, for example). Then try connecting as that user.

    Bit of a sledgehammer to crack a nut, but as a test you could try enabling SMB 1.0/CIFS Client in Windows Features on the W10 PC.
    I installed Teamviewer. All is good. Thank you for your help.
      My Computer


  8. Posts : 24,602
    10 Home x64 (21H2) (10 Pro on 2nd pc)
       #8

    That would work too, glad you found a way to connect.
      My Computers


 

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