NAS Drive Trouble


  1. Posts : 271
    Windows 10 Pro 64-bit (20H2) / Linux Mint 20 64-bit (Cinnamon)
       #1

    NAS Drive Trouble


    Hi,

    I've been using a WD My Cloud EX2 Ultra with no problems until a few days ago. Now it wont show up on my PC on network. The only way it will work is if I plug it in directly to my PC which I can't do as I only have 1 ethernet LAN port which I use to connect to the internet.

    This is how I had it setup.

    Sky Hub -> Netgear Gigabit Ethernet Desk Switch > WD My Cloud EX2 Ultra

    Thanks
      My Computer


  2. Posts : 7,257
    Windows 10 Pro 64-bit
       #2

    If you can, to into the NAS drives control settings and see what version of SMB you are using, if it is version 1, change it to 2.
      My Computers


  3. Posts : 12,487
    Win10 Version 21H2 Pro and Home, Win11 Pro
       #3

    If all else fails one could get a USB dongle that provides an additional Ethernet port on the computer.
    usb to ethernet adapter at DuckDuckGo
    My Network consists of a WD 4-port Wireless Gigabit Router, WD 8-port Gigabit Switch, 5 computers, 2 printers and 2 WD 2TB NAS drives. The Internet is provided by a Wireless DSL Modem plugged into the Router. Everything is connected via Ethernet cables and Wi-Fi is available. Since your NAS works direct it may be that either your Router or your Switch has a problem, could be a bad port or bad patch cable, most times a cross-over is used instead of a straight-through.
      My Computers


  4. Posts : 271
    Windows 10 Pro 64-bit (20H2) / Linux Mint 20 64-bit (Cinnamon)
    Thread Starter
       #4

    swarfega said:
    If you can, to into the NAS drives control settings and see what version of SMB you are using, if it is version 1, change it to 2.
    Checked its on SMB 3, it seems to be working fine since I rebooted my Sky HUB, no idea what was wrong....Strange

    - - - Updated - - -

    I'm getting this now, when trying to update the firmware.

    Update Firmware
    Unable to connect to the firmware update server. Please check the network connection and try again.
      My Computer


  5. Posts : 7,257
    Windows 10 Pro 64-bit
       #5

    Download the firmware manually from their website and use the control panel to install it.
      My Computers


  6. Posts : 271
    Windows 10 Pro 64-bit (20H2) / Linux Mint 20 64-bit (Cinnamon)
    Thread Starter
       #6

    swarfega said:
    Download the firmware manually from their website and use the control panel to install it.
    Its showing im using firmare 2.31.183 and if I download a new one of wd it says fireware update failed.
      My Computer


  7. Posts : 7,257
    Windows 10 Pro 64-bit
       #7

    Is this the one you were trying: My Cloud EX2 Ultra
      My Computers


  8. Posts : 271
    Windows 10 Pro 64-bit (20H2) / Linux Mint 20 64-bit (Cinnamon)
    Thread Starter
       #8

    swarfega said:
    Is this the one you were trying: My Cloud EX2 Ultra
    That one seems to have worked, thanks a lot.
      My Computer


  9. Posts : 7,257
    Windows 10 Pro 64-bit
       #9

    Glad it worked
      My Computers


 

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