New
#1
Relocated PC can't connect to internet
My family has recently moved my brother into an assisted care facility. Upon setting up his Windows 10 PC, he admitted that he had forgot his password/pin ID. We clicked on manage login, hoping to be presented with screen for changing his password. Instead, a message appeared indicating that he was not connected to the internet. So now we're caught in a vicious circle: He needs to be logged in to connect to the internet, but there's no way to log in because he's forgot his password. Any suggestions?
PS - The facility does provide WIFI.