Can't connect to remote printer

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  1. Posts : 40
    Windows 10
       #61

    UKMedia said:
    Hi again - can we start from scratch (Sorry)

    Have you ever installed Kaspersky anti virus? (This has been known to cause problems.) I wonder if the print spooler won't start because your printers installation is faulty.

    If you open Control Panel>Programs>Uninstall a program - can you see any HP printer software, if so click un-install.
    Then select Control Panel>Hardware and Sound>Device Manager and select each unidentified printer and press the delete key. (If prompted, check un-install or remove driver.
    Reboot your PC and switch one of the printers on - Then open
    Control Panel>Hardware and Sound>Device Manager select your PC name and then click on Action>Scan for Hardware Changes

    What is displayed?

    UKmedia
    in Control Panel>Programs there is Device Software for the HP OfficeJet Pro 8600. I was somewhat reluctant to remove it because it is the only printer which the HP identifies as installed and I asked it to install the driver a few days ago and it seemed to do it. But I still could not print on it. I did however try to delete it It started but stopped twice with error messages saying it could not delete. In Device Manager there are two unidentified printers. They cannot be deleted. Uninstall does nothing. No option to remove driver. The option to install driver searches but cannot find one. In Windows 10 Device Manager is not in Control Panel but in Settings. It is as before.
    Sorry but no progress.
      My Computer


  2. Posts : 166
    Win 10 Pro 64Bit
       #62

    sagrant said:
    in Control Panel>Programs there is Device Software for the HP OfficeJet Pro 8600. I was somewhat reluctant to remove it because it is the only printer which the HP identifies as installed and I asked it to install the driver a few days ago and it seemed to do it. But I still could not print on it. I did however try to delete it It started but stopped twice with error messages saying it could not delete. In Device Manager there are two unidentified printers. They cannot be deleted. Uninstall does nothing. No option to remove driver. The option to install driver searches but cannot find one. In Windows 10 Device Manager is not in Control Panel but in Settings. It is as before.
    Sorry but no progress.
    Hi

    I'm running out of ideas - sorry. I'll do some more research and let you know if I find anything. FYI - Device Manager can be accessed from either Control Panel or Settings. :)
      My Computer


  3. Posts : 99
    Windows 8.1
       #63

    You're better off uninstalling printer drivers using print management. Type print management in the search box in your taskbar, right click on the "Print Management" desktop app search result and select run as administrator and then uninstall printers within this app.
      My Computer


  4. Posts : 40
    Windows 10
       #64

    sciencegeek said:
    You're better off uninstalling printer drivers using print management. Type print management in the search box in your taskbar, right click on the "Print Management" desktop app search result and select run as administrator and then uninstall printers within this app.
    Appreciate your help and advice. I activated Print Management as you described. Problem is that it shows - All printers (0), All Drivers(0), and nothing for Printers not ready or Printers with jobs. Under Print Servers it shows "Daisy" the name of my computer. But under Daisy's sub menu no Drivers, Forms, Ports or Printers and nothing for Deployed Printers. I cannot add a printer because that brings the error message Printer Spooler not running. I could remove Daisy if you think that would help.
      My Computer


  5. Posts : 8
    windows 10 x64 pro
       #65

    Hi Sgrant.
    Have you solved the problem? I have the same and I can't solved it.....
    I need help for this...
      My Computer


  6. Posts : 40
    Windows 10
       #66

    The short Answer is NO. I spent a lot of time with Microsoft Chat Help and after some unhelpful suggestions was referred to Level 2. The level 2 operator took over my computer, with my permission, and ran a nonMicrosoft program for about two hours.. It did not help at all and he finally agreed I should go back to Windows 7 and advised me to reinstall from disc. I did not want to do that but found out from someone on the internet that Windows 10 allows to revert to your former program with a few clicks if it is only a few weeks since you changed. That worked perfectly and all my printers work. I have not tried again.Stuart
      My Computer


  7. Posts : 8
    windows 10 x64 pro
       #67

    Hello Stuart. Thanks for your answer.
    I also tried in vain to solve the problem with operators of windows desk. The last told me that the problem is solvable but would have to pay. Absurd!!!
    Operators Microsoft made me feel good twice to reinstall Windows 10 on windows 10 the first time online, and then to .iso. So I did but without solving the problem, and I lost the chance to go back to Windows 7. I can not afford to do a clean install because I would have difficulty with certain software installed.
    If there will be news you'll know.

    P.S.: Fortunately, my printer is WiFi and survive by printing from google cloud print.
      My Computer


  8. Posts : 40
    Windows 10
       #68

    zetagabri said:
    Hello Stuart. Thanks for your answer.
    I also tried in vain to solve the problem with operators of windows desk. The last told me that the problem is solvable but would have to pay. Absurd!!!
    Operators Microsoft made me feel good twice to reinstall Windows 10 on windows 10 the first time online, and then to .iso. So I did but without solving the problem, and I lost the chance to go back to Windows 7. I can not afford to do a clean install because I would have difficulty with certain software installed.
    If there will be news you'll know.

    P.S.: Fortunately, my printer is WiFi and survive by printing from google cloud print.
    Sorry I couldn't help you. I have also had suggestions from people on Microsoft Community but they are complicated and I have wasted so much time on this problem that I have to get on with other things and I am not convinced that Windows 10 brings so many advantages on the basis of the one computer where the upgrade succeeded.
    Good Luck !
    Stuart
      My Computer


  9. Posts : 4
    windows 10
       #69

    I had the same problem, and it appeared there is a registry key limiting the number of RPC ports to be opened:
    HKEY_LOCAL_MACHINE\Software\Microsoft\Rpc\Internet
    The value set for me was 5000-5100. I increased the value to 5000-9000, rebooted computer and it worked.
      My Computer


  10. Posts : 8
    windows 10 x64 pro
       #70

    cgibabar said:
    I had the same problem, and it appeared there is a registry key limiting the number of RPC ports to be opened:
    HKEY_LOCAL_MACHINE\Software\Microsoft\Rpc\Internet
    The value set for me was 5000-5100. I increased the value to 5000-9000, rebooted computer and it worked.
    Thank you so much.As soon as I can I try to make the changes and let you know.

    - - - Updated - - -

    I tried, but inexorably when I try to start print spooler the infamous
    appears

    Error 0x80070057 incorrect parameter
      My Computer


 

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