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  1. Joined : Aug 2015
    Posts : 41
    Windows 10
       23 Aug 2015 #61

    UKMedia said: View Post
    Hi again - can we start from scratch (Sorry)

    Have you ever installed Kaspersky anti virus? (This has been known to cause problems.) I wonder if the print spooler won't start because your printers installation is faulty.

    If you open Control Panel>Programs>Uninstall a program - can you see any HP printer software, if so click un-install.
    Then select Control Panel>Hardware and Sound>Device Manager and select each unidentified printer and press the delete key. (If prompted, check un-install or remove driver.
    Reboot your PC and switch one of the printers on - Then open
    Control Panel>Hardware and Sound>Device Manager select your PC name and then click on Action>Scan for Hardware Changes

    What is displayed?

    UKmedia
    in Control Panel>Programs there is Device Software for the HP OfficeJet Pro 8600. I was somewhat reluctant to remove it because it is the only printer which the HP identifies as installed and I asked it to install the driver a few days ago and it seemed to do it. But I still could not print on it. I did however try to delete it It started but stopped twice with error messages saying it could not delete. In Device Manager there are two unidentified printers. They cannot be deleted. Uninstall does nothing. No option to remove driver. The option to install driver searches but cannot find one. In Windows 10 Device Manager is not in Control Panel but in Settings. It is as before.
    Sorry but no progress.
      My System SpecsSystem Spec


  2. Joined : Aug 2015
    Wales
    Posts : 167
    Win 10 Pro 64Bit
       24 Aug 2015 #62

    sagrant said: View Post
    in Control Panel>Programs there is Device Software for the HP OfficeJet Pro 8600. I was somewhat reluctant to remove it because it is the only printer which the HP identifies as installed and I asked it to install the driver a few days ago and it seemed to do it. But I still could not print on it. I did however try to delete it It started but stopped twice with error messages saying it could not delete. In Device Manager there are two unidentified printers. They cannot be deleted. Uninstall does nothing. No option to remove driver. The option to install driver searches but cannot find one. In Windows 10 Device Manager is not in Control Panel but in Settings. It is as before.
    Sorry but no progress.
    Hi

    I'm running out of ideas - sorry. I'll do some more research and let you know if I find anything. FYI - Device Manager can be accessed from either Control Panel or Settings.
      My System SpecsSystem Spec


  3. Joined : Aug 2015
    Posts : 99
    Windows 8.1
       24 Aug 2015 #63

    You're better off uninstalling printer drivers using print management. Type print management in the search box in your taskbar, right click on the "Print Management" desktop app search result and select run as administrator and then uninstall printers within this app.
      My System SpecsSystem Spec


  4. Joined : Aug 2015
    Posts : 41
    Windows 10
       24 Aug 2015 #64

    sciencegeek said: View Post
    You're better off uninstalling printer drivers using print management. Type print management in the search box in your taskbar, right click on the "Print Management" desktop app search result and select run as administrator and then uninstall printers within this app.
    Appreciate your help and advice. I activated Print Management as you described. Problem is that it shows - All printers (0), All Drivers(0), and nothing for Printers not ready or Printers with jobs. Under Print Servers it shows "Daisy" the name of my computer. But under Daisy's sub menu no Drivers, Forms, Ports or Printers and nothing for Deployed Printers. I cannot add a printer because that brings the error message Printer Spooler not running. I could remove Daisy if you think that would help.
      My System SpecsSystem Spec


  5. Joined : Jan 2016
    Posts : 5
    windows 10 x64 pro
       21 Jan 2016 #65

    Hi Sgrant.
    Have you solved the problem? I have the same and I can't solved it.....
    I need help for this...
      My System SpecsSystem Spec


  6. Joined : Aug 2015
    Posts : 41
    Windows 10
       21 Jan 2016 #66

    The short Answer is NO. I spent a lot of time with Microsoft Chat Help and after some unhelpful suggestions was referred to Level 2. The level 2 operator took over my computer, with my permission, and ran a nonMicrosoft program for about two hours.. It did not help at all and he finally agreed I should go back to Windows 7 and advised me to reinstall from disc. I did not want to do that but found out from someone on the internet that Windows 10 allows to revert to your former program with a few clicks if it is only a few weeks since you changed. That worked perfectly and all my printers work. I have not tried again.Stuart
      My System SpecsSystem Spec


  7. Joined : Jan 2016
    Posts : 5
    windows 10 x64 pro
       22 Jan 2016 #67

    Hello Stuart. Thanks for your answer.
    I also tried in vain to solve the problem with operators of windows desk. The last told me that the problem is solvable but would have to pay. Absurd!!!
    Operators Microsoft made me feel good twice to reinstall Windows 10 on windows 10 the first time online, and then to .iso. So I did but without solving the problem, and I lost the chance to go back to Windows 7. I can not afford to do a clean install because I would have difficulty with certain software installed.
    If there will be news you'll know.

    P.S.: Fortunately, my printer is WiFi and survive by printing from google cloud print.
      My System SpecsSystem Spec


  8. Joined : Aug 2015
    Posts : 41
    Windows 10
       23 Jan 2016 #68

    zetagabri said: View Post
    Hello Stuart. Thanks for your answer.
    I also tried in vain to solve the problem with operators of windows desk. The last told me that the problem is solvable but would have to pay. Absurd!!!
    Operators Microsoft made me feel good twice to reinstall Windows 10 on windows 10 the first time online, and then to .iso. So I did but without solving the problem, and I lost the chance to go back to Windows 7. I can not afford to do a clean install because I would have difficulty with certain software installed.
    If there will be news you'll know.

    P.S.: Fortunately, my printer is WiFi and survive by printing from google cloud print.
    Sorry I couldn't help you. I have also had suggestions from people on Microsoft Community but they are complicated and I have wasted so much time on this problem that I have to get on with other things and I am not convinced that Windows 10 brings so many advantages on the basis of the one computer where the upgrade succeeded.
    Good Luck !
    Stuart
      My System SpecsSystem Spec


  9. Joined : Mar 2016
    Posts : 4
    Windows 10
       09 May 2016 #69

    In order to fix Windows cannot connect to the printer errors in windows 7 if we try to copy the mscms.dll file in the driver directory or the directory of the client, the issue should be resolved. The data can also be removed which is present in module value as it will verify the connection which is created and will fix printer problems in Windows 7:



    • First of all, open C:\Windwos\System32 folder on your Windows 7 PC and then find the file named mscms.dll.



    • Copy this file and open the folder location which is mentioned below:



    • For 64 bit Windows 7 users: C:\windows\system32\spool\drivers\x64\3\



    • For 32 bit Windows 7 users: C:\windows\system32\spool\drivers\x64x86\3\



    Once you have copied mscms.dll file in the above-given folder location, now you can connect to the remote printer. You can read the complete guide here:

    http://www.zerodollartips.com/window...o-the-printer/
      My System SpecsSystem Spec


  10. Joined : Aug 2015
    Posts : 41
    Windows 10
       11 May 2016 #70

    Appreciate your help but the thread started some nine months ago and I gave up about six months ago and went back to Windows 7. I am not going to start again.
    I have however printed out your www.zerodollartips.com file. Thanks anyway.
    Stuart
      My System SpecsSystem Spec


 
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