Windows 10: Can't connect to remote printer

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  1.    11 Aug 2015 #11

    Stuart (great name, same as mine but I don't tell ANYONE )

    can you run----regedit and compare to mine

    Click image for larger version. 

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    scroll down to spooler
    Click image for larger version. 

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      My ComputerSystem Spec

  2.    11 Aug 2015 #12

    Can't connect to remote Printer


    Hi Torquemada
    You certainly know your way around Windows !
    I ran Reg Edit and there a few minor differences.
    The first is Display Name, which in my Registry is Print Spooler. Yours is the same as the line above it - the location.
    The FailureActions are very different. Mine is 80 51 01 00 00 00 00 00 00 00 00 00 03 00 00 00 14 00 00 00 01 00 00 00 60 ea 00 00
    The other difference is in the last item Type where you have 0x00000110 (272). I have 0x00000010 (16)
    Looking back at Services Properties In Recovery I have for the first and second failures -"Restart the Service". This may relate to the FailureActions.
    I hope all this means something to you. I assume you must be an IT professional unlike me.
    Stuart
      My ComputerSystem Spec

  3.    11 Aug 2015 #13

    Hi

    Sorry if you've checked this already but my HP wireless printer (LaserJet Pro 200 M276MW) stopped working after the Win 10 upgrade. I had to uninstall the driver and download a new one from the HP site which then prompted me to download an App for the app store - now all working well.

    Regards
    UKMedia
      My ComputerSystem Spec

  4.    11 Aug 2015 #14

    sagrant said: View Post
    Hi Torquemada
    You certainly know your way around Windows !
    I ran Reg Edit and there a few minor differences.
    The first is Display Name, which in my Registry is Print Spooler. Yours is the same as the line above it - the location.
    The FailureActions are very different. Mine is 80 51 01 00 00 00 00 00 00 00 00 00 03 00 00 00 14 00 00 00 01 00 00 00 60 ea 00 00
    The other difference is in the last item Type where you have 0x00000110 (272). I have 0x00000010 (16)
    Looking back at Services Properties In Recovery I have for the first and second failures -"Restart the Service". This may relate to the FailureActions.
    I hope all this means something to you. I assume you must be an IT professional unlike me.
    Stuart
    Far from it, I'd be glad of any assistance in this matter. Struggling here.
    Are you running an upgraded W7/W8 system and not a W10 clean install. I suspect you are.
      My ComputerSystem Spec

  5.    11 Aug 2015 #15

    Can't connect to remote printer


    UKMedia said: View Post
    Hi

    Sorry if you've checked this already but my HP wireless printer (LaserJet Pro 200 M276MW) stopped working after the Win 10 upgrade. I had to uninstall the driver and download a new one from the HP site which then prompted me to download an App for the app store - now all working well.

    Regards
    UKMedia
    Thanks very much for jumping in. It sounds very encouraging. I have two HP Wireless printers and both stopped working when I installed Windows 10. Excuse my ignorance but is uninstalling the old driver difficult ?
    I think I can look for the new drivers on the HP website and presumably they will guide me to the app if necessary.
    I will get on to it first thing tomorrow. Thanks again.
    Stuart
      My ComputerSystem Spec

  6.    11 Aug 2015 #16

    sagrant said: View Post
    Thanks very much for jumping in. It sounds very encouraging. I have two HP Wireless printers and both stopped working when I installed Windows 10. Excuse my ignorance but is uninstalling the old driver difficult ?
    I think I can look for the new drivers on the HP website and presumably they will guide me to the app if necessary.
    I will get on to it first thing tomorrow. Thanks again.
    Stuart
    I just ran the driver search and update tool from the HP web site which did the un-install for me.
      My ComputerSystem Spec

  7.    13 Aug 2015 #17

    Thanks for the information. Interesting but it didn't work for me. the HP website is very good but the first programme it downloaded ran with an error. From then on it was downhill all the way.
      My ComputerSystem Spec

  8.    13 Aug 2015 #18

    sagrant said: View Post
    Thanks for the information. Interesting but it didn't work for me. the HP website is very good but the first programme it downloaded ran with an error. From then on it was downhill all the way.
    So you problem isn't fixed?

    Have you tried opening 'Device Manager', selecting the printer, right clicking and selecting 'Update Driver' ?

    UKMedia
    Last edited by UKMedia; 13 Aug 2015 at 03:49.
      My ComputerSystem Spec

  9.    13 Aug 2015 #19

    Device Manager shows two unidentified devices ! Right clicking on either of them does not give the Update Driver option. Settings/Printers and Devices shows all of my printers but with the notation "Driver not available".
    Next mystery, Device Manager now shows under Other Devices an unidentified device. If you right click on it , you do get the option Update Driver. But if you click this it does a lot of searching but then reports not found.
      My ComputerSystem Spec

  10.    13 Aug 2015 #20

    sagrant said: View Post
    Device Manager shows two unidentified devices ! Right clicking on either of them does not give the Update Driver option. Settings/Printers and Devices shows all of my printers but with the notation "Driver not available".
    Next mystery, Device Manager now shows under Other Devices an unidentified device. If you right click on it , you do get the option Update Driver. But if you click this it does a lot of searching but then reports not found.
    Within Printers and Devices, right click one of the HP printers and click remove, then select 'Add Printer' from the task bar and reinstall.

    If this doesn't work, try in Safe mode {Open MSConfig then select Boot and check Safe Mode and Networking.

    Then try point one again.
      My ComputerSystem Spec


 
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