Wireless Network Adapter Goes Offline

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  1. Posts : 440
    Windows 10 Home 64-bit, 22H2 19045.4170
       #1

    Wireless Network Adapter Goes Offline


    My wi-fi driver goes offline several times a week. Disabling and reenabling it in Device Manager doesn't work, so I have to restart Windows to get the driver working again. The drivers from Lenovo can't be installed; the installers just generate error messages. Uninstalling and deleting the current driver, then restarting Windows works, but the fresh driver still has problems. Is there a way to fix this?
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  2. Posts : 4,187
    Windows 11 Pro, 22H2
       #2

    Odd that the actual drivers from Lenovo won't even install. Are these drivers that were designed for Win 10 or are they for a previous OS?

    Also, when you say that the driver goes offline, is that because Windows update is installing a new driver over the one you installed? You can verify this by checking to see if the driver version is changing.

    Also, just curious what kind of errors you get when you try to install the Lenovo provided drivers. Any hint at all from the errors as to what is happening?

    Finally, what is the model of the Lenovo?
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  3. Posts : 66
    Windows 10 Pro 1909 64 bit
       #3

    I don't have an exact answer for you as I don't have a Lenevo nor do you state which type of wireless adapter you have. One thing you should check is the drivers for your specific adapter and delete the ones that are in your windows/system32/drivers directory. I do know that re-installing drivers may not replace the drivers that are in that directory, and the existing ones may be corrupted. This approach worked for me when I had similar issues with an Intel AC8260 adapter.
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  4. Posts : 1,264
    Windows 10 (19045.3154)
       #4

    gregyurkon said:
    My wi-fi driver goes offline several times a week. Disabling and reenabling it in Device Manager doesn't work, so I have to restart Windows to get the driver working again. The drivers from Lenovo can't be installed; the installers just generate error messages. Uninstalling and deleting the current driver, then restarting Windows works, but the fresh driver still has problems. Is there a way to fix this?
    Have you tried disabling "Allow the computer to turn off this device to save power" in Network adapter properties? If not, go to Device manager, select Properties for Network adapter, untick the box in Power management.
    Wireless Network Adapter Goes Offline-capture.jpg
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  5. Posts : 8,107
    windows 10
       #5

    Can you open a cmd prompt then type

    ipconfig /all

    post results
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  6. Posts : 440
    Windows 10 Home 64-bit, 22H2 19045.4170
    Thread Starter
       #6

    The drivers at the Lenovo site are both for Windows 10.The three numbers which refer to the model are: G50-70, 20351, 80DY59421807.The Intel driver (which I don't think I need) generates a message about the installer files being corupted, and the Atheros driver generates "No Appropriate Drivers to be installed". I think that these are same messages I got when I had this problem under the 1803(?) update.The version number inside Device Manager was 3.0.2.201 before and after the most recent failure.The adapter is Qualcomm Atheros AR956x.Deleting the old drivers doesn't seem to have changed anything.Disabling "Allow the computer to turn off this device to save power" didn't accomplish anything.
    This is what ipconfig generated:
    ipconfig.txt
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  7. Posts : 66
    Windows 10 Pro 1909 64 bit
       #7

    I notice that IPv6 is enabled. Have you tried disabling that?
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  8. Posts : 440
    Windows 10 Home 64-bit, 22H2 19045.4170
    Thread Starter
       #8

    I'm not sure, but I think it might be a hardware problem. The connectors connecting the antenna to the wi-fi module are a bit loose. I started to suspect a hardware issue, because I accidentally discovered that hibernating the computer is the fastest way to get the wi-fi working again.
    Last edited by gregyurkon; 21 Sep 2019 at 21:51.
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  9. Posts : 4,224
    Windows 10
       #9

    Have you tried using the Lenovo System Update utility to see if it will get you a new Wi-Fi driver, or is your laptop too old to run that software? Here's a link, in case you need it: Lenovo System Update for Windows 10 (32-bit, 64-bit), 8.1 (32-bit, 64-bit), 8 (32-bit, 64-bit), 7 (32-bit, 64-bit) - Desktop, Notebook, Workstation
    HTH,
    --Ed--
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  10. Posts : 440
    Windows 10 Home 64-bit, 22H2 19045.4170
    Thread Starter
       #10

    Thanks Ed. Now, I have one more program telling me that my system is up to date.
      My Computer


 

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