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HP Omen, network adapter dropping connection. Password changed
Your help is greatly needed an appreciated…
Why does this crap always happen the day before vacation?!
Here are the details and some of it may be irrelevant.
I have a fairly new (6 months) HP Omen that I bought for gaming; it doesn’t have a lot of software on it. Yesterday I was watching TechGumbo’s channel on improving Win 10 boot times and comparing some of his advice to my system. I made two changes to see if there was an impact: changing the size of the pagefile and turning on hibernate and the fast reboot in power settings. I got sidetracked not long after and installed an old version of Winamp from the WinXP ‘cause I was wanting to use an old utility it had. I left the laptop running all night.
The next morning I did a reboot and noticed the hibernation toggle had worked and went on doing whatever then noticed my WiFi disconnected for no apparent reason. I reconnected and after a minute or two it happened again. I tried a different connection (I have 3) and the behavior repeated itself. It wasn’t happening to other laptops in the house. I uswed the troubleshoot function and Windows came back saying the ethernet cable wasn’t plugged in (I’ve never used one) and that it had reset the network adapter (RealTek). The computer reconnected and worked for a few minutes then disconnected.
Over the course of troubleshooting, I decided to use restore and restored to a date a few weeks ago before the major Win10 update. The internet seemed fine and worked for 15 minutes or more. Thinking it may have had something to do with the fast reboot and hibernate options I played with earlier, I went in and changed those options again to enable hibernation and fast reboot figuring maybe there was some power option on the network adapter that was messing with it. Low and behold the connection eventually dropped and I used the troubleshooter to reset the network adapter. I then returned the power option settings back to their original state and reboot and then went to undo the previous restore I had made (to bring the updates back) but interestingly, the computer now said there were no restore points! That seemed strange ‘cause there were at least two before and I didn’t notice an ‘undo’ last restore option.
Fine.
Then I noticed the WiFi dropping again. I made sure I returned settings to where they were before I noticed the problem and reboot. As before, with each reboot, the adapter showed it was connected immediately I couldn’t surf. Within a minute or less, the icon would show the asterix and the WiFi was dropped. Even when I tried to connect manually, it would take quite some time and would also often the yellow exclamation mark once connected saying the internet wasn’t available with that connection. I checked device manager and all looked fine. I also removed the network adapter and let windows reinstall it. No improvement.
I went into msconfig and selected the safe boot option hoping to see if it could maintain a connection while in safe mode. Upon reboot, it asked my password but then said I had enterned an incorrect one. I tried all possible passwords (assuming that maybe there was a system password that it rolled back to that was different from my log-in password).
So this is where I am now and I have no idea how to proceed. I do have a recovery drive (I think) on a USB stick. There is also a partition called ”recovery drive” that windows created when I first bought the laptop. I have no idea how to utilize either.
Please help.
Thanks
**UPDATE**
I got into the laptop (tried a different password) and am now working on the adapter issue only
Last edited by majbach; 23 Jun 2019 at 19:17. Reason: update
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