Can't print test page to network printer

  1.    4 Weeks Ago #1

    Can't print test page to network printer


    I just got a new PC with Windows 10 OS. I've never used Windows 10 before. Anyway, I'm trying to print to a Canon MF8350Cdn color printer and am having some real problems. I've installed the latest drivers off the web and my PC can see the Canon on my local network, but when I try to print a test page, that page leaves the queue and just disappears! Further, while at least one of my programs (Snagit8) CAN print to the Canon, others (like Wordpad) cannot and, what's worst, they crash immediately after hitting OK in the print dialog. My wife has similar crash issues on her new Windows 10 PC (in her case, it's Excel that crashes).

    Any thoughts? I've scoured the web, but I'm apparently not tech-savvy enough to know what to look for.
      My ComputerSystem Spec

  2. Caledon Ken's Avatar
    Posts : 12,832
    Windows 10 Pro x64 Build 1809
       4 Weeks Ago #2

    Hi buzzgunner. Welcome to the TenForums @buzzgunner.

    This thread seems to have the exact problem you are experiencing.

    https://community.usa.canon.com/t5/W...dn/td-p/236591


    Ken
      My ComputerSystem Spec


 

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