Printer disconnects from Wi-Fi Solved

Page 1 of 2 12 LastLast
  1.    1 Week Ago #1

    Printer disconnects from Wi-Fi


    Part of an older post 10 Sep 2018 , at the time we were happy that the PC issue was fixed.
    The printer was not the main issue.

    The wi-fi connected printer get disconnected from Wi-Fi for no apparent reason.
    Both of our pc's still have the wi-fi connection.
    The only way to re-establish the wi-fi connection to the printer is to disconnect and reconnect the power line.
    Once the connection with printer is re-established, we can repeatedly print again until we stop and the printer sits idle for a night, then the process starts over again.
    I did reinstall the software, but to no avail.
    In the event viewer it states to see trace logging, but I don't know how to find it.
    Printer disconnects from Wi-Fi Attached Files
      My ComputerSystem Spec

  2. Caledon Ken's Avatar
    Posts : 12,281
    Windows 10 Pro x64 Build 1809
       1 Week Ago #2

    Not sure what printer you have or what router. Could you post both.

    One thing I find that helps is either reserve an IP address in router or used a static IP address outside the DHCP range or sufficiently high enough that you know other devices won't try to snag.

    Reserving an IP address can be the easiest solution.

    If you want to go static IP address on printer then first determine your IP range.

    IPCONFIG /all

    will display the range you are using. As an example 192.168.1.100 or it might be 192.168.1.10. Most routers are set to start handing out addresses at 100 or at 10. Next devices would be 101 or 11 and so on. You would set the static IP address to be below this range so 192.168.1.98 or 192.168.1.8

    Yes you could have used 99 or 9. Can't use 192.168.1.1 as that will be router. Your range maybe a little different like 192.168.0.100

    You can also use a very high number as most homes don't have over a couple of hundred devices so 192.168.1.240 (No higher than 255)



    Ken
      My ComputerSystem Spec

  3. bro67's Avatar
    Posts : 5,563
    Mac OS High Sierra 10.14.3 Beta (18D21c)
       1 Week Ago #3

    It helps to know the model and manufacturer of the printer. If you keep the printer off for a long period of time (past the lease handed out by the Gateway), you may have to reassociate it. Call it a shortcoming of the manufacturer. You can try assigning the printer a Static IP in its admin settings, so that the printer can tell the Gateway what its IP is, vs. waiting for a new lease from the Gateway.
      My ComputerSystem Spec

  4.    1 Week Ago #4

    Caledon Ken said: View Post
    Not sure what printer you have or what router. Could you post both.

    One thing I find that helps is either reserve an IP address in router or used a static IP address outside the DHCP range or sufficiently high enough that you know other devices won't try to snag.

    Reserving an IP address can be the easiest solution.

    If you want to go static IP address on printer then first determine your IP range.

    IPCONFIG /all

    will display the range you are using. As an example 192.168.1.100 or it might be 192.168.1.10. Most routers are set to start handing out addresses at 100 or at 10. Next devices would be 101 or 11 and so on. You would set the static IP address to be below this range so 192.168.1.98 or 192.168.1.8

    Yes you could have used 99 or 9. Can't use 192.168.1.1 as that will be router. Your range maybe a little different like 192.168.0.100

    You can also use a very high number as most homes don't have over a couple of hundred devices so 192.168.1.240 (No higher than 255)



    Ken
    Hi Ken, thanks for the quick reply.
    The printer is a all in one HP 2540
    I cant tell what the modem is, it has a model number TG3428Z (or a 2) ER3
    My service provider shaw.com installed it without leaving any documentation.
    I entered the IPCONFIG /all as admin, but nothing happened when I clicked on run.
    Since this printer is fairly old, I would buy a new one if I know for sure it is a printer problem.
    encl. pic of IP setting.
    Click image for larger version. 

Name:	Capture.JPG 
Views:	16 
Size:	48.7 KB 
ID:	220112
      My ComputerSystem Spec

  5.    1 Week Ago #5

    bro67 said: View Post
    It helps to know the model and manufacturer of the printer. If you keep the printer off for a long period of time (past the lease handed out by the Gateway), you may have to reassociate it. Call it a shortcoming of the manufacturer. You can try assigning the printer a Static IP in its admin settings, so that the printer can tell the Gateway what its IP is, vs. waiting for a new lease from the Gateway.
    Thanks for the quick reply Bro67.
    How do I go about this to try.
    After many years using a PC, I am still illiterate as far computers go.
      My ComputerSystem Spec

  6. Caledon Ken's Avatar
    Posts : 12,281
    Windows 10 Pro x64 Build 1809
       1 Week Ago #6

    I was giving examples like 192.168.1.100. You will see your range is actually 10.0.0.1 and your device is at 116

    Click image for larger version. 

Name:	image.png 
Views:	14 
Size:	27.7 KB 
ID:	220144

    So your DHCP server is handing out addresses starting at 100. Can't be 100% but 99.99% sure.

    So you can give the printer an static address of 10.0.0.98.

    Your printer manual can be found here

    http://h10032.www1.hp.com/ctg/Manual/c03847745

    and you can likely use page 55 to enter Printer setup and set static ip. There documentation shows the same IP ranges I was using start with 192. 168, yours would be 10.0.

    I would reserve an ip address in Router but a static IP will work. You gave modem number of Shaw, which I can't find, what are you using as a router? If equipment supplied by Shaw ask them. You could have two boxes, a modem and a router or one combo device modem/router. A single box is what most suppliers here hand out. You can even ask them for link to manual.
      My ComputerSystem Spec

  7. Caledon Ken's Avatar
    Posts : 12,281
    Windows 10 Pro x64 Build 1809
       1 Week Ago #7

    Okay I found manual here

    https://community.shaw.ca/docs/DOC-16005

    This shows you how to log in by typing 10.0.0.1 with user name and password.

    Then this page shows you Advance

    https://community.shaw.ca/docs/DOC-12120#name

    I'm betting under Connected devices down left hand side you can set reservation. That said you can call support and have them walk you through it. Printer needs to be connected. Its MAC address should show. This is a unique physical hardware address. You then reserve and ip address based on MAC address. It can be within your DHCP range, 10.0.0.100 - 10.0.0.255, say 10.0.0113 as the router will always hold (reserve) this IP address for this MAC. This way your printer always finds the same address.
      My ComputerSystem Spec

  8. Infrasonic's Avatar
    Posts : 94
    W10 Home 1803 / Virtual Box / Linux Mint VM
       1 Week Ago #8

    If the fixed IP address idea doesn't solve the issue...
    On page 55 of the HP printer PDF there are instructions for setting up the printer over wifi direct, bypassing the router.
    If you have wifi built in to your pc's/laptops/tablets/phones then that could be another route in (using HP printer apps for tablets/phones). Or if you have USB wifi dongles that could work also.
    There are also sleep settings that are accessible for the printer, so if all else fails you could try suspending those (although it will consume more power that way).
      My ComputersSystem Spec

  9.    1 Week Ago #9

    Infrasonic said: View Post
    If the fixed IP address idea doesn't solve the issue...
    On page 55 of the HP printer PDF there are instructions for setting up the printer over wifi direct, bypassing the router.
    If you have wifi built in to your pc's/laptops/tablets/phones then that could be another route in (using HP printer apps for tablets/phones). Or if you have USB wifi dongles that could work also.
    There are also sleep settings that are accessible for the printer, so if all else fails you could try suspending those (although it will consume more power that way).
    Thank you for your reply Infrasonic.
      My ComputerSystem Spec

  10.    1 Week Ago #10

    Thank you all for the replies, bypassing the router was the way it worked.
      My ComputerSystem Spec


 
Page 1 of 2 12 LastLast

Related Threads
Windows 10 x64, Think Pad If I try to print to ANY printer (e.g., HP Printer, Microsoft Print to PDF) from any delivered Windows 10 application (like Edge, OneNote Web), I get the error "Your printer has experienced an unexpected configuration...
I need the printer profile for the third party inks I'm using as described in the Subject The ink cartridges are made (or sold) by LD Products.. If no one has the profile, how can I make one myself? If this is the wrong forum, please direct me to...
Hello all, My network connection may need some troubleshooting. Here is what I did, tried to install latest drivers (but newer drivers were already installed). Then I did a fresh repair install with the same problem. What is going on is this:...
Hi Guys, I'm getting quite frustrated with this issue and wondering if anyone has seen it, and able to resolve the issue. The issue is I have a network printer selected as the default in Windows 10. I have the option "Let Windows manage my...
Hi to all. I am having an annoing problem with shared printers. The user that share a printer lose the default printer in any case when another user print on this shared and it turn immediatly default printer only for the user that share the...
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 07:41.
Find Us