How do I connect to Wireless modem when moving computer

Page 1 of 2 12 LastLast

  1. Posts : 58
    Currently Windows 10 Pro
       1 Week Ago #1

    How do I connect to Wireless modem when moving computer


    Hi,

    Can anyone provide me with a solution to the problem that a friend has experienced with his Windows 10 PC.

    My friend had his PC switched off for some time and decided to move it from where it used to be into another room.

    He has a Telstra Modem using a wireless connection. He informs me he cannot get this pc to connect or detect his wireless modem and yet his tablet can do so without any problem.

    He has been trying for about 3 days, he asked me for help , I don't have a wireless modem as such but a dongle that's connected to my pc via USB connection.

    Can anyone provide me with any steps to get this sorted.

    The only thing I know is going into Control Panel, then go to Network or Network and Connections, after that, I'm a bit stumped.

    Any help would be appreciated.

    Cheers,
    Peter
      My ComputerSystem Spec

  2.    1 Week Ago #2

    Does your friend computer detect other wireless networks?
    Did he reinstalled computers wireless network card driver?
      My ComputerSystem Spec


  3. Posts : 58
    Currently Windows 10 Pro
    Thread Starter
       1 Week Ago #3

    Hi Freebooter,

    I asked him earlier today whether it can detect, he said nothing can be detected. He switched the pc off and waited for an hour then rebooted, still his main pc could not detect any network (according to him - his is not that savvy with computers). I don't think he has reinstalled the computers wireless network card driver, as far as I'm aware he received a modem from Telstra and he uses that to connect to his pc for internet. Yet his other devices can detect the modem and have no problem connecting.

    He could have done something to the pc when moving it, but that's only speculative on my part.
      My ComputerSystem Spec

  4.    1 Week Ago #4

    Looks like its wireless card causing the problem he can uninstall the wireless card driver and install latest version of the wireless card driver which he can found it at manufacturer website of the wireless card .
      My ComputerSystem Spec

  5.    1 Week Ago #5

    Its possible it to far away for the wireless
      My ComputerSystem Spec

  6. bro67's Avatar
    Posts : 5,563
    Mac OS High Sierra 10.14.3 Beta (18D21c)
       1 Week Ago #6

    He is most likely too far from the Gateway, for it to be seen by the computer.
      My ComputerSystem Spec


  7. Posts : 58
    Currently Windows 10 Pro
    Thread Starter
       1 Week Ago #7

    Hi,
    I guess anything is possible at this stage, I'll be seeing him on Thursday morning and have a look at what he has or hasn't done.

    I remember saying to him he might be out of range, he then said his notepad can detect it, he definitely does not know much about computers, I only know a bit more than he does through learning and lots of trial and error the hard way. I know there are a lot more savvy and resourceful people around more than I, hence writing a topic for help. I very much appreciate everyone's input.
      My ComputerSystem Spec

  8. bro67's Avatar
    Posts : 5,563
    Mac OS High Sierra 10.14.3 Beta (18D21c)
       1 Week Ago #8

    Some devices can hold the connection at a fringe level, just like some radios can pick up and hold distant radio stations. He needs to do a walk through to get signal levels and congestion, to find the best channels. I use Channel 3(40mhz Channel Bandwidth)/2.4ghz; Channel 149(80mhz Channel Bandwidth/5ghz) here in the U.S. on any AP's I set up. There are free tools out there to check signal quality. Analiti for Android, iOS has tools also available.
      My ComputerSystem Spec

  9. storageman's Avatar
    Posts : 514
    Windows 10 Pro 1809 17763.253
       1 Week Ago #9

    Maybe the network card that he currently has only supports 5g (much more limited distance than 2.4g) and his tablet uses 2.4g ?
      My ComputersSystem Spec

  10. bro67's Avatar
    Posts : 5,563
    Mac OS High Sierra 10.14.3 Beta (18D21c)
       1 Week Ago #10

    storageman said: View Post
    Maybe the network card that he currently has only supports 5g (much more limited distance than 2.4g) and his tablet uses 2.4g ?
    5ghz wifi cards also do 2.4ghz.
      My ComputerSystem Spec


 
Page 1 of 2 12 LastLast

Related Threads
I've uninstalled and reinstalled my fax modem driver. Device Manager shows it as "LSI PCI-SV92PP Soft Modem." And "This device is working properly." From within Windows Fax & Scan: I've tried adding an account to the Fax Accounts list. I cannot...
Hey All, My father bought a brand new HP pavilion desktop. Pretty nice machine. I7, 16gb ram, all that and the bag of chips. Anyways, his internet access is through his landlords wireless. This desktop comes equipped with a modern AC wireless...
Read more: Release Date for Arris DOCSIS 3.1 Modem a Moving Target | Multichannel
My new pc doesn't have a PCI slot to accommodate my old Fax-Modem. I certainly don't use the modem, but it can be handy to Fax sometimes. I thought there might be a way to connect it to my new pc via USB? Or any other way for that matter. Any...
Does power cycling the modem and router increase your internet speed? Theoretically, I have a 60 Mbps plan from Charter Communication, but the actual speed ranges from 15 to 20 Mbps. 44376 44377 Beside the suboptimal speed, I have no other...
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 17:58.
Find Us