Windows claims Internet but browsers don't see

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  1. Posts : 50
    Windows 10 Pro
       #1

    Windows claims Internet but browsers don't see


    This is a 10-month-old Dell desktop in average home use, wired, Win10 Pro, virus scan clean, no recent software or hardware changes. Suddenly today, no internet.

    The ISP isn't down and the connection is fine (tried another PC). But Chrome says 'No internet' and Firefox/IE/Edge all complain re proxy server. Windows troubleshooter says: The remote device or resource won't accept the connection.

    Updated the ethernet driver, no change. Did a System Restore, no change. Device manager says adapter (Killer E2400 Gigabit Ethernet Controller) is working properly. Here's where it gets weird(er):

    Settings>Network says "You're connected to the Internet." And IE Internet Options> Connections>Setup says the same. I also just pinged www.dell.com and it came back fine (4/4/0). So there def is a connection, just not one a browser can use! Finally, and most oddly, there is no Network icon in the tray. (It's not set as hidden in Settings, and I'm pretty sure it's never disappeared before.)

    Tried Dell support, who wants to sell me $200 worth of extra warranty (on a PC purchased this year), vaguely claiming their experts could fix this without a much-dreaded Full Reset. The agent implied it must be a Windows issue, not hardware, and the warranty only covers the latter.

    I'm pretty clueless when it comes to networking & connectivity issues but even I can tell this is a special kind of kaka. Where do I start? And if you can help me, where do you want your statue?

    TIA
    Mark
      My Computer

  2. dalchina's Avatar
    Posts : 29,837
    Win 10 Pro (1903)
       #2

    Hi, re: your missing networking icon:
    Fix Wi-Fi / Network Icon Missing in Windows 10 - XtremeRain
    please try the various options here where they are ones you've not tried. Noted you have Pro - see Option 3 as one possibility.

    A quite different option here:
    Network Icon missing in system tray - Microsoft Community
    Last edited by dalchina; 20 Dec 2018 at 13:53.
      My Computers


  3. Posts : 50
    Windows 10 Pro
    Thread Starter
       #3

    Err. which various options here? Is there a list of 3 somewhere I've missed?

    I didn't mention that I did actually find that MS forum thread & tried it. No luck.
      My Computer

  4. TairikuOkami's Avatar
    Posts : 4,652
    Windows Home Dev 21H1 x64
       #4

    I guess you have tried commands listed here:

    [Batch] Windows Network Fix - Pastebin.com
      My Computer


  5. Posts : 50
    Windows 10 Pro
    Thread Starter
       #5

    No, I haven't. How would I use this? Is this a .REG file?
      My Computer

  6. dalchina's Avatar
    Posts : 29,837
    Win 10 Pro (1903)
       #6
      My Computers

  7. dalchina's Avatar
    Posts : 29,837
    Win 10 Pro (1903)
       #7

    mark99k said:
    No, I haven't. How would I use this? Is this a .REG file?
    No, you could cut and paste those lines and put them in a xxx.bat file and run it.
      My Computers

  8. TairikuOkami's Avatar
    Posts : 4,652
    Windows Home Dev 21H1 x64
       #8

    mark99k said:
    No, I haven't. How would I use this? Is this a .REG file?
    It is bat, you can download it and run as admin to reset network settings and network services.
      My Computer


  9. Posts : 50
    Windows 10 Pro
    Thread Starter
       #9

    dalchina said:
    Oh yeah, I had actually come across that earlier too. Didn't restore the icon and didn't cure the browser either.
      My Computer

  10. dalchina's Avatar
    Posts : 29,837
    Win 10 Pro (1903)
       #10

    What happens if you create another user and log in as that user?
    (Discriminates user profile and Windows)
      My Computers


 
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