Windows claims Internet but browsers don't see

mark99k · 20 Dec 2018

Ohhhh good idea. Am away the rest of the day but will try that tonight.

Samuria · 20 Dec 2018

If it's complaining about proxy your connection is set to use a proxy and it's not responding so it's either your av is running a proxy or you have malware that's set a proxy, VPN can give same problems

dalchina · 20 Dec 2018

Hi @Samuria - granted- just wondering how that could explain the absence of the Network icon (unless malware)?

Samuria · 20 Dec 2018

Please download MINITOOLBOX and run it.
http://www.bleepingcomputer.com/download/minitoolbox/dl/65/

Checkmark following boxes:

Flush DNS
Reset FF proxy Settings
Reset Ie Proxy Settings
Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)
Click Go and post the result.

bro67 · 21 Dec 2018

Who is your ISP, is the Gateway leased or owned by you, have you tried resetting the Gateway, are you sure that the machine has not been placed in a banned status by your ISP?

mark99k · 21 Dec 2018

[QUOTE=Samuria;1538575]Please download MINITOOLBOX and run it.
http://www.bleepingcomputer.com/download/minitoolbox/dl/65/
Flush DNS
Reset FF proxy Settings
Reset Ie Proxy Settings
Report IE Proxy Settings [etc]

Actually I was able to get the connection back by unchecking 'Use a proxy server...' (in Internet Options> Connections> LAN Settings), so it seems like these tests won't be useful now. Thanks very much anyway. But another question: why would that have fixed it and is it inappropriate or unsafe to do what I did?

mark99k · 21 Dec 2018

bro67 said:

Who is your ISP, is the Gateway leased or owned by you, have you tried resetting the Gateway, are you sure that the machine has not been placed in a banned status by your ISP?

ISP is Comcast. I don't understand what you mean by 'the gateway.' If it's the router (owned by me), I did try rebooting it when this all began. And I seriously doubt I've been banned -- connecting the same cable to my laptop gave no issues.

Berton · 21 Dec 2018

mark99k said:

Actually I was able to get the connection back by unchecking 'Use a proxy server...' (in Internet Options> Connections> LAN Settings), so it seems like these tests won't be useful now. Thanks very much anyway. But another question: why would that have fixed it and is it inappropriate or unsafe to do Ohat I did?

On that same page assure there is a checkmark in only the first item, does tend to have sites open a bit faster.
Attachment 218111

mark99k · 21 Dec 2018

Thank you so much! So, is there a downside to not using a proxy server? (It looks to be the default.)

Berton · 22 Dec 2018

All the ISP/Internet Service Provider companies in my area don't use the Proxy settings, only the Automatically detect setting, might check with yours as to which is needed.