I got a new laptop dell g5 5587 no WiFi option in the 1st. setup

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  1. Posts : 61
    Windows 10 home 1607
       #1

    I got a new laptop dell g5 5587 no WiFi option in the 1st. setup


    I got a new laptop dell g5 5587 no WiFi option in the 1st. setup when cortana say lets connected to internet,
    only the option is connect through ethernet cable. Any one got this issue or is that normal ?

    There is no this option only ethernet
    I got a new laptop dell g5 5587 no WiFi option in the 1st. setup-untitled.jpg
    Last edited by Ahmmad Hegazy; 16 Dec 2018 at 04:20. Reason: Insert Image
      My Computer

  2. fireberd's Avatar
    Posts : 2,296
    Win 10 Pro, 20H2
       #2

    That looks like a wi-fi connection highlighted???
    I just installed a new Dell G7 Gaming laptop and the wi-fi connection showed up like yours...??
      My Computers


  3. Posts : 61
    Windows 10 home 1607
    Thread Starter
       #3

    fireberd said:
    That looks like a wi-fi connection highlighted???
    I just installed a new Dell G7 Gaming laptop and the wi-fi connection showed up like yours...??
    this is not my laptop, I just got this screenshot to show what I mean,
    I mean this option not shown in the setup, its giving me only connect through ethernet, no WiFi untill i installed the drivers, only way is to plug in the network cable no WiFi, is that normal or the computer have a problem in the WiFi Card ?
      My Computer

  4. fireberd's Avatar
    Posts : 2,296
    Win 10 Pro, 20H2
       #4

    May be a hardware problem. But let it finish the install and check the Device Manager. May have to manually install driver??
    May have to start over with the Dell recovery and do a new install. The Dell disc image may have been corrupt. Several possibilities.
      My Computers


  5. Posts : 61
    Windows 10 home 1607
    Thread Starter
       #5

    fireberd said:
    May be a hardware problem. But let it finish the install and check the Device Manager. May have to manually install driver??
    May have to start over with the Dell recovery and do a new install. The Dell disc image may have been corrupt. Several possibilities.
    Thanks a lot dear friend, after my work, I ll finish setup windows and drivers and I ll tell you
      My Computer

  6. Ztruker's Avatar
    Posts : 13,505
    Windows 10 Pro X64 20H4 19042.746
       #6

    From what I can find, the Dell G5 has a Dual band (2.4/5Ghz) Wi-Fi 802.11ac, Bluetooth 4.2, Miracast Intel Wireless-AC 9560 card.
      My Computers


  7. Posts : 61
    Windows 10 home 1607
    Thread Starter
       #7

    Ztruker said:
    From what I can find, the Dell G5 has a Dual band (2.4/5Ghz) Wi-Fi 802.11ac, Bluetooth 4.2, Miracast Intel Wireless-AC 9560 card.
    Some one told me yesterday that I may install 1809 for 1st. Time, the Old versions like 1703 & 1709 only showing at the first ethernet option only
      My Computer

  8. fireberd's Avatar
    Posts : 2,296
    Win 10 Pro, 20H2
       #8

    The new Dell G7 that I got and installed Saturday (12/15) initially booted up with 1809.
      My Computers


  9. Posts : 61
    Windows 10 home 1607
    Thread Starter
       #9

    fireberd said:
    The new Dell G7 that I got and installed Saturday (12/15) initially booted up with 1809.
    You mean that u find the WiFi option ? not Only the ethernet option ?
      My Computer

  10. fireberd's Avatar
    Posts : 2,296
    Win 10 Pro, 20H2
       #10

    Yes, it found the Wi-Fi in Windows 10 setup.
    Thinking about this, your best option is to call Dell support for your area since this is a new PC.
      My Computers


 
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