cant connect to internet


  1. Posts : 16
    windows10
       #1

    cant connect to internet


    Hi.i use a acer aspire e 15 laptop.Started it up today and i cant get on the internet,its showing i have a good connection and i ran the truble shooter and that said their is no problem,other pc's in the homw have no problem with the internet.Any help please
      My Computer


  2. Posts : 34,899
    Win 10 Pro (1903) (2nd PC is 21H2)
       #2

    Hi, basic questions so we can understand better:
    Started it up today and i cant get on the internet
    - please confirm you mean that yesterday the same PC could access the internet using the same router, but now it can't. How are you accessing the internet? Wifi? Ethernet? Have you tried both?
    i cant get on the internet
    Exactly what indication are you receiving? How do you know this? Can you post a screenshot? To post a screenshot please use the Insert Image icon above your post. Thanks. Please look at your Update History (in Settings, Windows Update). What are the most recent updates? Scroll down to Drivers too. Have you had any in the last day? If so, post a screenshot. What is your Windows build? Sadly most people don't mention this, and it's quite important. Unfortunately it's not a mandatory forum requirement. Windows key + R, winver Can you ping tenforums.com? cant connect to internet-1.jpg Have you installed any new firewall or security software?
    Last edited by dalchina; 04 Dec 2018 at 08:20.
      My Computers


  3. Posts : 16
    windows10
    Thread Starter
       #3

    Well,sorry for wasting your time,but while i was waiting to use someone pc to get back to you i did a system restore ,and now i have no problem with connecting to the internet..Sorry and thanks for your time
      My Computer


  4. Posts : 34,899
    Win 10 Pro (1903) (2nd PC is 21H2)
       #4

    Glad it's working. However, if an update was responsible, you'll get the update again....

    System Restore is notably unreliable as has been frequently observed here. Hope you're also routinely using disk imaging e..g. Macrium reflect (free).
      My Computers


  5. Posts : 8,622
    Mac OS Catalina
       #5

    eddye said:
    Well,sorry for wasting your time,but while i was waiting to use someone pc to get back to you i did a system restore ,and now i have no problem with connecting to the internet..Sorry and thanks for your time
    You need to mark this post as solved, by checking the box.
      My Computer


  6. Posts : 16
    windows10
    Thread Starter
       #6

    dalchina said:
    Glad it's working. However, if an update was responsible, you'll get the update again....

    System Restore is notably unreliable as has been frequently observed here. Hope you're also routinely using disk imaging e..g. Macrium reflect (free).
    thank you,just saved Macrium to bookmarks .will see how easy it is to use
      My Computer


  7. Posts : 34,899
    Win 10 Pro (1903) (2nd PC is 21H2)
       #7

    Basic tutorials and videos on this site, many on Youtube, has huge help file, knowledge base. Recommended often here- extremely valuable, boot disk for unbootable cases. Images can even be used with another program to port programs to a new installation and act as a full backup.

    GUI is less user friendly than e.g. Aomei Backupper (Chinese, well supported, poor error messages).
      My Computers


 

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