Unable to access NAS (WD Mycloud)

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  1. bro67's Avatar
    Posts : 8,350
    Mac OS Catalina
       #11

    Atom1 said:
    I have administrator privileges for the machine. What I don't understand is why all devices on my home network are accessible but this one.
    Because your company has locked it down. Administrator "Privileges" is not what you think that it is. It just means that you are trusted as a user to be able to install programs, but still need elevated privileges to do system changes.
      My Computers


  2. Posts : 94
    Windows 10
    Thread Starter
       #12

    bro67 said:
    Because your company has locked it down. Administrator "Privileges" is not what you think that it is. It just means that you are trusted as a user to be able to install programs, but still need elevated privileges to do system changes.
    Well, apparently so. When the MyCloud does appear as a network device and I try to access it, and then run the diagnostic, this the response I get:
    Unable to access NAS (WD Mycloud)-nas-problem.png
      My Computer

  3. bro67's Avatar
    Posts : 8,350
    Mac OS Catalina
       #13

    Not being able to be pinged. Make sure the Mybook is getting the correct IP from your Gateway, which is in the same class as all other machines. Make sure that if you are using a VPN or proxy on the company laptop, that it is not blocking access to any shares on any machines as a first step in this process. Can you get to the Mybook through the web browser on other machines? If there is a proxy or VPN on the company laptop, that can cause issues, along with the company may use a GPO to block access to third party devices that are not trusted, in order to stop the spread of viri through their network from the use of untrusted storage devices.
      My Computers


  4. Posts : 94
    Windows 10
    Thread Starter
       #14

    bro67 said:
    Not being able to be pinged. Make sure the Mybook is getting the correct IP from your Gateway, which is in the same class as all other machines. Make sure that if you are using a VPN or proxy on the company laptop, that it is not blocking access to any shares on any machines as a first step in this process. Can you get to the Mybook through the web browser on other machines? If there is a proxy or VPN on the company laptop, that can cause issues, along with the company may use a GPO to block access to third party devices that are not trusted, in order to stop the spread of viri through their network from the use of untrusted storage devices.
    The MyCloud (NAS) is assigned a network ip of 192.168.1.2, which is pingable from the company notebook. I have a VPN client on the notebook, but it's not normally running since I do that from one of the other Win 10 machines. Yes, I am able to access the MyCloud via browser, but I didn't see any setting there which would change the devices accessibility.
      My Computer


  5. Posts : 94
    Windows 10
    Thread Starter
       #15

    This seems to solve the problem:
    https://answers.microsoft.com/en-us/...8-35a477f61a2f
    Just executing the run command with target of the LAN ipa immediately creates a network node identified by the LAN ipa.
    Unable to access NAS (WD Mycloud)-mycloud-network.png
    Last edited by Atom1; 07 Dec 2018 at 07:42.
      My Computer


 
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