Missing printer

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  1. Posts : 139
    Windows 10
       #1

    Missing printer


    I have an Epsom XP-510 printer that has been perfectly ok until today.When I tried to print something I get the error message STATUS.ERROR.It seems to have lost the wi-fi connection,I have a fully wired connection and the other
    units connected all show and are working ok.I am running Windows 10 64bit version 1803.How do I re-connect?
      My Computer

  2. Samuria's Avatar
    Posts : 6,030
    windows 10
       #2

    Does the printer connect via WiFi you should be able to check it in the panel
      My Computer


  3. Posts : 139
    Windows 10
    Thread Starter
       #3

    Yes it did connect to WiFi but dosen`t show on the list.I`ve since looked at Device manager which says "this device is working properly".Thank you for your reply.
      My Computer

  4. bro67's Avatar
    Posts : 8,348
    Mac OS Catalina
       #4

    Uninstall the device and drivers, reboot and then reinstall. It is an older printer, so the latest update from Microsoft could have messed things up. Drivers, Technical Support, Downloads, FAQs Troubleshooting - Epson
      My Computers

  5. Samuria's Avatar
    Posts : 6,030
    windows 10
       #5

    On the printer you can check its network status page 74 ftp://download.epson-europe.com/pub/...on377362eu.pdf
    Menu

    Setting Item and Description
    Wi-Fi Settings
    Wi-Fi Setup
    See the online Network Guide. You can access the
    Wi-Fi Setup menus directly by selecting Wi-Fi Setup
    on the LCD screen.
    Wi-Fi Connection Check
    You can check the network connection status, and
    print the report. If there is any problem with the
    connection, the report helps you find the solution.
    Print Status Sheet
    You can print a ne
    twork status sheet. The status sheet
    shows the printer name, current network settings,
    and so on.
    External Device Setup
    Settings
    Paper Size
    , Paper Type, Layout, Quality, Expansion,
    Date, Fit Frame, Bidirectional
    Photo Adjustments
    Enhance, Scene Detection, Fix Red-Eye
    *
    , Filter,
    Brightness, Contrast, Sharpness, Saturation
    Restore Default Settings
    Wi-Fi Sett
    ings
    Initializes Wi-Fi settings to
    the factory default settings.
    All Except Wi-Fi
    Initializes all settin
    gs except for Wi-Fi settings to the
    factory default settings.
    All Settings
    Initializes all settings
    to the factory default settings.
    *
      My Computer


  6. Posts : 139
    Windows 10
    Thread Starter
       #6

    I did an uninstall and re-install but still the same problem,however,on the failure print out sheet it states
    "MAC address filtering check failed".I have no idea what this means.
      My Computer

  7. bro67's Avatar
    Posts : 8,348
    Mac OS Catalina
       #7

    Terrysutt said:
    I did an uninstall and re-install but still the same problem,however,on the failure print out sheet it states
    "MAC address filtering check failed".I have no idea what this means.
    That is from the Printer.
      My Computers

  8. Samuria's Avatar
    Posts : 6,030
    windows 10
       #8

    Mac filter is on the router so only registered Mac address can connect. Reinstall doesn't normally set up WiFi you have to do it from the panel on the printer
      My Computer


  9. Posts : 139
    Windows 10
    Thread Starter
       #9

    Yes,I followed the instructions on the printer panel,put in the password,after a couple of minutes "connection failed"
    followed by the failure printout.
      My Computer

  10. Samuria's Avatar
    Posts : 6,030
    windows 10
       #10

    Have you got mac filters set on the router?
      My Computer


 
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