Dropping WiFi connections

  1. Posts : 882
    Windows 10 x64

    Dropping WiFi connections

    Laptop, clean Windows install (1809 17763.107).
    Driver for Intel Wireless LAN Driver installed
    EventID 1014 10400 5005 5002 5000

    Q: Does anybody have a suggestion/idea ?

    Note: no other applications have been installed yet.

    Dropping WiFi connections-snagit-17112018-093841.png

    EventID 1014 Name resolution for the name client.wns.windows.com timed out after none of the configured DNS servers responded.
    EventID 5000 Intel(R) Wireless-AC 9560 : Has encountered an internal error and has failed.
    EventID 5002 Intel(R) Wireless-AC 9560 : Has determined that the network adapter is not functioning properly.
    EventID 5000 Intel(R) Wireless-AC 9560 : Has encountered a conflict in resources and could not load.
    EventID 6062 Lso was triggered
    EventID 10400 The network interface "Intel(R) Wireless-AC 9560" has begun resetting. There will be a momentary disruption in network connectivity while the hardware resets. Reason: The network driver requested that it be reset. This network interface has reset 5 time(s) since it was last initialized
    Last edited by tfwul; 18 Nov 2018 at 00:59.
      My Computer

  2. Posts : 30,431
    Windows 11 Pro x64 Version 23H2

    Hi tfwul.

    Any chance you know what driver you were using in in 1803?

    Do you IPv6 enabled or disabled.

    As a starting position you might try the wireless driver listed on the manufactures site for your device, (Asus ).

    Not familiar with your AV. Have you tried disabling? I saw something where Trend Micro with 1809 produces an issue, I know you are not Trend Micro but maybe your vendor is using similar architecture.

      My Computer

  3. Posts : 8,212
    windows 10

    It's telling you there is a hardware problem as something else is conflicting with DMA or irq check properties in devices manager
      My Computer

  4. Posts : 882
    Windows 10 x64
    Thread Starter

    Hello to you both,
    Many thanks for your replies.

    @Caledon Ken:
    As for 1803, frankly, I don't know, this is a brand new laptop and I installed 1809 right from the start. There are no other applications yet, so the AV is handled by Windows Defender right now.
    IPv6 is enabled.
    Adapter settings are set to Dual band 802.11a/b/g - I see a 2nd entry reading 802.11n/ac (that is no dual band). No idea what is best though.
    @Samuria: I am not sure, I checked the device manager on this adapter: everything is fine there.

    Now, I have discovered that the error events are showing up whilst checking WiFi speed. Maybe, for WiFi, it is too fast(?)
    There are no issues when running the same speedtest but using a wired connection.

    I think there are no issues under normal circumstances (not doing speedtests I mean)
    Probably I got worried too quickly and I should just see how things go..
      My Computer

  5. Posts : 30,431
    Windows 11 Pro x64 Version 23H2


    So are you using the 5GHz band (n/ac) or the 2.4 band. (5 gives great speeds and 2.4 gives better speeds at distance.)
      My Computer

  6. Posts : 8,212
    windows 10

    You have Adapter settings are set to Dual band 802.11a/b/g b/g is ancient so it will drop you need ac which is 3 gig download
      My Computer

  7. Posts : 9,790
    Mac OS Catalina

    Do not worry about it. Just means that there was not a Ping response for a IP when Windows tried to find out what ports on a server was open. It is common to see these types of Warnings and such.
      My Computer

  8. Posts : 4

    Hi all,

    im getn the same error and its really annoying, fresh install of win10pro 64bit, dell, all drivers/firmware updatedDropping WiFi connections-image.png.
      My Computer

  9. Posts : 181
    Windows 10 Pro x64

    I'm facing same issue AC 9560 Event Viewer frequent errors - Intel Communities
    No final solution?
      My Computer


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