Quick support - alway asks me to login

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  1. Posts : 18
    win10 isider pro
       #1

    Quick support - alway asks me to login


    Everytime i start quick assist and start Give "assistance option", I am greeted with "Microsoft Sign in" message window..(although i selected remember me) and i have to neter my mail account ..
    On other PCs in my office, quick assistance doesn't ask for login details everytime i use it..
    How can i fix this ?
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  2. Caledon Ken's Avatar
    Posts : 20,291
    Windows 10 Pro x64 Version 1909
       #2

    Hi hreich

    Any chance you are clearing browsing data on closure or possibly deleting cookies on exit?

    Other things to look at are cleaning / privacy / AV products that are doing a daily or more often sweep.
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  3. Posts : 18
    win10 isider pro
    Thread Starter
       #3

    Ok will check on monday when i get back to work
      My Computer

  4. Caledon Ken's Avatar
    Posts : 20,291
    Windows 10 Pro x64 Version 1909
       #4

    Which browser you working with?


    Ken
      My Computer


  5. Posts : 18
    win10 isider pro
    Thread Starter
       #5

    I have edge... Internet explorer and chrome.. But quick assist doesnt open in web browser
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  6. Caledon Ken's Avatar
    Posts : 20,291
    Windows 10 Pro x64 Version 1909
       #6

    So do you log in to all these computers the same way, that is with an MS account?

    Within settings under accounts is this how yours is set

    Quick support  - alway asks me to login-image.png

    That is Microsoft apps can sign me in
      My Computer



  7. Posts : 18
    win10 isider pro
    Thread Starter
       #7

    Thanks, i changed accounts used by other apps so thats set as in your picture...will try after rstart..I am not emptying cache on closure

    Caledon Ken said:
    So do you log in to all these computers the same way, that is with an MS account?

    Within settings under accounts is this how yours is set

    Quick support  - alway asks me to login-image.png

    That is Microsoft apps can sign me in
      My Computer

  8. Caledon Ken's Avatar
    Posts : 20,291
    Windows 10 Pro x64 Version 1909
       #8

    I was assuming browser when I asked about cache. You set me straight.

    How did it go after restart?
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  9. Posts : 18
    win10 isider pro
    Thread Starter
       #9

    It still asks me to login..If i enter my email account it proceeds with login, if i enter just user nema it tells me that ia am already logged in...Any ideas?
      My Computer

  10. Caledon Ken's Avatar
    Posts : 20,291
    Windows 10 Pro x64 Version 1909
       #10

    Sorry not following other than it doesn't work.

    When I sign in to Quick Assist it requires my email address?

    What do you mean user name?

    Do you sign in to all machines the same, that is with a Microsoft Account?

    This is a typical MS app. Honestly. No way to sign out, no easy way I can see to reset / repair.

    I started looking in Credential Manager. Some new credentials were stored today, I assume as part of my login. Do your generic credentials look the same between a machine that works and doesn't work. It is unfortunate that MS doesn't list the credential with the app name - Quick Assist.
      My Computer


 

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