Quick support - alway asks me to login

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  1. Posts : 18
    win10 isider pro
       #1

    Quick support - alway asks me to login


    Everytime i start quick assist and start Give "assistance option", I am greeted with "Microsoft Sign in" message window..(although i selected remember me) and i have to neter my mail account ..
    On other PCs in my office, quick assistance doesn't ask for login details everytime i use it..
    How can i fix this ?
      My ComputerSystem Spec

  2. Caledon Ken's Avatar
    Posts : 14,186
    Windows 10 Pro x64 Build 1809
       #2

    Hi hreich

    Any chance you are clearing browsing data on closure or possibly deleting cookies on exit?

    Other things to look at are cleaning / privacy / AV products that are doing a daily or more often sweep.
      My ComputerSystem Spec


  3. Posts : 18
    win10 isider pro
    Thread Starter
       #3

    Ok will check on monday when i get back to work
      My ComputerSystem Spec

  4. Caledon Ken's Avatar
    Posts : 14,186
    Windows 10 Pro x64 Build 1809
       #4

    Which browser you working with?


    Ken
      My ComputerSystem Spec


  5. Posts : 18
    win10 isider pro
    Thread Starter
       #5

    I have edge... Internet explorer and chrome.. But quick assist doesnt open in web browser
      My ComputerSystem Spec

  6. Caledon Ken's Avatar
    Posts : 14,186
    Windows 10 Pro x64 Build 1809
       #6

    So do you log in to all these computers the same way, that is with an MS account?

    Within settings under accounts is this how yours is set

    Click image for larger version. 

Name:	image.png 
Views:	2 
Size:	171.6 KB 
ID:	211017

    That is Microsoft apps can sign me in
      My ComputerSystem Spec


  7. Posts : 18
    win10 isider pro
    Thread Starter
       #7

    Thanks, i changed accounts used by other apps so thats set as in your picture...will try after rstart..I am not emptying cache on closure

    Caledon Ken said: View Post
    So do you log in to all these computers the same way, that is with an MS account?

    Within settings under accounts is this how yours is set

    Click image for larger version. 

Name:	image.png 
Views:	2 
Size:	171.6 KB 
ID:	211017

    That is Microsoft apps can sign me in
      My ComputerSystem Spec

  8. Caledon Ken's Avatar
    Posts : 14,186
    Windows 10 Pro x64 Build 1809
       #8

    I was assuming browser when I asked about cache. You set me straight.

    How did it go after restart?
      My ComputerSystem Spec


  9. Posts : 18
    win10 isider pro
    Thread Starter
       #9

    It still asks me to login..If i enter my email account it proceeds with login, if i enter just user nema it tells me that ia am already logged in...Any ideas?
      My ComputerSystem Spec

  10. Caledon Ken's Avatar
    Posts : 14,186
    Windows 10 Pro x64 Build 1809
       #10

    Sorry not following other than it doesn't work.

    When I sign in to Quick Assist it requires my email address?

    What do you mean user name?

    Do you sign in to all machines the same, that is with a Microsoft Account?

    This is a typical MS app. Honestly. No way to sign out, no easy way I can see to reset / repair.

    I started looking in Credential Manager. Some new credentials were stored today, I assume as part of my login. Do your generic credentials look the same between a machine that works and doesn't work. It is unfortunate that MS doesn't list the credential with the app name - Quick Assist.
      My ComputerSystem Spec


 
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