Quick support - alway asks me to login

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  1. Posts : 19
    win10 isider pro
    Thread Starter
       #11

    Caledon Ken said:
    Sorry not following other than it doesn't work.

    When I sign in to Quick Assist it requires my email address? -yes on sign in window, it says "Email, phone, or Skype"

    What do you mean user name? - on sign in window i enter namexy, instead of [email protected] (i have skype "namexy")

    Do you sign in to all machines the same, that is with a Microsoft Account? - no only on this PC where i am using quick assist

    This is a typical MS app. Honestly. No way to sign out, no easy way I can see to reset / repair.

    I started looking in Credential Manager. Some new credentials were stored today, I assume as part of my login. Do your generic credentials look the same between a machine that works and doesn't work. It is unfortunate that MS doesn't list the credential with the app name - Quick Assist - where can i check this? .
    Answers in red color
      My Computer

  2. Caledon Ken's Avatar
    Posts : 24,170
    Windows 10 Pro x64 Version 2004
       #12

    Interesting. You sign in with a MS account on this machine. Wonder if their logic is broken and when you mix Skype and MS account does it becomes lost.

    To get to credential manager click start, type credential manager.

    Not that it should matter but have you tried making this machine a local login.
      My Computer


 
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