Quick Assist support - timer for give asisstance set at 0

hreich · 02 Nov 2018

When i start quick support, the screen with "Share security code" timer was set to 1 second.

After i removed and installed quick support through "Manage optional features", now when starting quicj support the part with screen with "Share security code" doesn't display code, and in "code expires" timer the time is set to 0:00:'00, and now i can't use quick support at all...
How can i fix that problem?

Ztruker · 02 Nov 2018

Do you mean Quick Assist? Are you getting or giving assistance?

I've never used this. Whenever I need to connect to another computer to help someone I use Team Viewer.

hreich · 03 Nov 2018

Giving assistance

Ztruker · 03 Nov 2018

Is this the screen you are talking about?

Quick Assist support - timer for give asisstance set at 0-qa_seccode-100684901-large.idge.jpg

Try repairing Quick Assist.

Press Windows key + i to open Settings.
On Settings, choose Apps & features.
On the left pane, choose Programs and Features.
Then, look for Quick Assist and click on it.
Choose Advanced options, then Repair.

You could try uninstalling and reinstalling Quick Assist again, see if that helps.

hreich · 03 Nov 2018

Yep tried it.. Didn't help

Ztruker · 03 Nov 2018

Are you signed in with a Microsoft Account?

You can reset your tablet, keeping all files? Bit drastic but may do the trick.
Do you have any System Restore points from before this started happening? If you you could try restoring to that date and see if that fixes it.

hreich · 05 Nov 2018

No restore points, and it isn't a tablet but PC device

hreich · 05 Nov 2018

Thats the screen..timer is at 0:00:00, and code field is empty

Ztruker said:

Is this the screen you are talking about?

Try repairing Quick Assist.

Press Windows key + i to open Settings.
On Settings, choose Apps & features.
On the left pane, choose Programs and Features.
Then, look for Quick Assist and click on it.
Choose Advanced options, then Repair.

You could try uninstalling and reinstalling Quick Assist again, see if that helps.

hreich · 05 Nov 2018

Also, there is nor repair option, i have only remove in opional features

hreich said:

Thats the screen..timer is at 0:00:00, and code field is empty

Ztruker · 05 Nov 2018

I'm out of ideas, sorry. You could try removing uninstalling it and reinstalling it again or switching to a better program like TeamViewer, which you and the client would have to install.