New
#1
Can't ping router through physical Ethernet (Wi-fi works fine)
I have set up a Windows 10 computer, and initially I used a wireless adapter, but now I've moved it into my office and connected via Ethernet cable instead, it refuses to talk to the router. (The wireless adapter still works if I plug it in.)
I would like help understanding why a very simple Ethernet connection is not working. Here are the steps that I've tried, and their results. I apologise for the long post, but I've tried so many different things!
I booted the computer into Lubuntu, and it works perfectly.
The indicator on the router, and the LEDs on the ethernet socket indicate that there's a hardware connection, in both Linux and Windows. No hardware was changed, other than plugging in the USB stick.
I have tried using DHCP on the router (whose IP address is 192.168.1.1), in this case 'ping' says:
Code:PS C:\Windows\system32> ping 192.168.1.1 Pinging 192.168.1.1 with 32 bytes of data: PING: transmit failed. General failure. PING: transmit failed. General failure. PING: transmit failed. General failure. PING: transmit failed. General failure. Ping statistics for 192.168.1.1: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss), PS C:\Windows\system32>
It seems that with this setting, Windows fails to see the DHCP server, so it sets its own random(?) IP address, which is not within the subnet for the router, hence the failure.
I have also tried manually setting a valid IP address (192.168.1.25) in which case 'ping' says:
Code:PS C:\Windows\system32> ping 192.168.1.1 Pinging 192.168.1.1 with 32 bytes of data: Reply from 192.168.1.25: Destination host unreachable. Reply from 192.168.1.25: Destination host unreachable. Reply from 192.168.1.25: Destination host unreachable. Reply from 192.168.1.25: Destination host unreachable. Ping statistics for 192.168.1.1: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), PS C:\Windows\system32>
Note that during this ping test, the status page of the router lists 192.168.1.25 as having "active sessions" and 0 TCP and 1 UDP sessions are listed.
In the control panel, the Network status shows as:
Any help would be appreciated, as you can imagine after all this, I'm at my wits' end. Every component is proven to work, yet it won't connect as it should.Code:"No Internet access" Your device is connected, but you might not be able to access anything on the network. IPv4 address: 192.168.1.25 IPv4 DNS servers: 192.168.1.1 Manufacturer: Realtek Description: Realtek PCIe GBE Family Controller Driver version: 9.1.406.2015 Physical address (MAC): 30-9C-23-99-C7-66 If I run the troubleshooter, I get this: Windows Network Diagnostics: "Investigate router or broadband modem issues" And the detail says: Troubleshooting report: "The default gateway is not available" (not fixed) Diagnostics Information (Network Adapter) Details about network adapter diagnosis: Network adapter Ethernet driver information: Description . . . . . . . . . . : Realtek PCIe GBE Family Controller Manufacturer . . . . . . . . . : Realtek Provider . . . . . . . . . . . : Microsoft Version . . . . . . . . . . . : 9.1.406.2015 Inf File Name . . . . . . . . . : C:\Windows\INF\rt640x64.inf Inf File Date . . . . . . . . . : April 11, 2018 11:33:49 PM Section Name . . . . . . . . . : RTL8168.ndi Hardware ID . . . . . . . . . . : pci\ven_10ec&dev_8168&rev_15 Instance Status Flags . . . . . : 0x180200a Device Manager Status Code . . : 0 IfType . . . . . . . . . . . . : 6 Physical Media Type . . . . . . : 14 Name: Ethernet Description: Realtek PCIe GBE Family Controller Physical address (MAC): 30:9c:23:99:c7:66 Status: Operational Maximum transmission unit: 1500 IPv4 address: 192.168.1.25/24 IPv6 address: fe80::c12a:2ece:f906:bd76%9/64 Default gateway: 192.168.1.1 DNS servers: 192.168.1.1 Connectivity (IPv4/IPv6): Connected to unknown network, no traffic I have tried turning off the firewall, but it does nothing. I have performed a "Network Reset" (on the settings page). I have rebooted the computer. I have rebooted the router. PS C:\Windows\system32> ipconfig /all Windows IP Configuration Host Name . . . . . . . . . . . . : Rayquaza Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Hybrid IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No Ethernet adapter Ethernet: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller Physical Address. . . . . . . . . : 30-9C-23-99-C7-66 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes Link-local IPv6 Address . . . . . : fe80::492c:ab27:8b8:5e29%8(Preferred) IPv4 Address. . . . . . . . . . . : 192.168.1.25(Preferred) Subnet Mask . . . . . . . . . . . : 255.255.255.0 Default Gateway . . . . . . . . . : 192.168.1.1 DHCPv6 IAID . . . . . . . . . . . : 271621155 DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-23-4A-51-12-30-9C-23-99-C7-66 DNS Servers . . . . . . . . . . . : 192.168.1.1 NetBIOS over Tcpip. . . . . . . . : Enabled PS C:\Windows\system32>
Last edited by Brink; 09 Oct 2018 at 17:27. Reason: code box
Quote