Can't ping router through physical Ethernet (Wi-fi works fine)

Caledon Ken · 09 Oct 2018

So if it works in Linux you know cable is good, we also know all ports are good and MAC filtering is not on as it has the same MAC address in either OS

So when you have wireless card in and a connection have you tried a network Reset.

You were going to look for driver from disk ... did you find?

I couldn't find your exact board but found a z370-a Pro. Very recent driver released Sept 13 this year.

https://ca.msi.com/Motherboard/suppo...ver&Win10%2064

I would try it if this is your MB.

I might also suggest the inplace repair / upgrade option.

Are you on 1803 or 1709?

AndyCivil · 09 Oct 2018

Darn it, it was as simple as that. It's working now. TBH I installed the disc version. I would like to thank everyone who responded in the thread, because it kept me thinking about it until the possibility occurred to me. I will click all your thumbs-up icons in a minute.

It might seem a bit dumb to think that it would work without the driver, but in my defence:
1. Most on-board devices provide basic functionality without a special driver, e.g. video card, sound card. Drivers provide enhancements.
2. I don't get how a five-year-old copy of Lubuntu can work with the ethernet port just fine, but the latest Windows 10 can't.
3. Windows 10 was singularly unhelpful about the problem. It showed properties for the port without any comment about lack of functionality or a missing driver. The Network Status led me to believe that it was working. Even the device manager offered me to 'uninstall' the driver... which made it look like it has one.
4. The troubleshooter spent a long time searching and checking before telling me to look at "router issues". Nothing about a missing driver.
(5. Also, I'm a bit cynical about driver discs, you install something you think you might need, and find you have a copy of Google Chrome, or a 60 day trial of Norton Security - along with a link where you can 'register your product' with the manufacturer.)

Berton · 09 Oct 2018

It might seem a bit dumb to think that it would work without the driver, but in my defence:
1. Most on-board devices provide basic functionality without a special driver, e.g. video card, sound card. Drivers provide enhancements.

The disc/s that usually come with motherboards used in Custom installations do contain the drivers for the onboard devices, at least all mine have clear back to the mid' 90s. Actually back then they were floppy disks which a great many users have not experienced. When thinking about it, how else would one install those required drivers as no OS has been loaded yet on a new drive.

Installing Linux is relatively easy when booted to a Linux LiveDVD and if that works with the onboard devices clicking the icon on the Desktop will start the install.

AndyCivil · 09 Oct 2018

Berton said:

Actually back then they were floppy disks which a great many users have not experienced.

Oh, I remember those. I've installed a Mentor Graphics workstation from floppies. 8" ones, too. Ironically, the entire system was probably smaller than the driver for my Ethernet card, which claims to be 50Mb worth.

Caledon Ken · 10 Oct 2018

I think the issue with Windows 10 is the advance whatevers. (Very technical)

Linux likely loads basic functionality to make NIC work. Windows 10 has IP versions, a slew of protocols and optimizations to maximize NIC. The basic driver Windows loaded should have handled. For the most part I think vendors have given up on tweaking drivers as they know they can't maintain them.

I shut Windows Driver updates off. I use the MB vendor drivers and as required I update from tech vendors sites if things are identified as absolutely required. (fixes to BSOD's as an example.)

Option 4 this tutorial.

Enable or Disable Driver Updates in Windows Update in Windows 10

Glad it is sorted and the forum could help.