Windows 10 Pro unable to connect to samba share but works in safe mode Solved


  1. Posts : 4
    Windows 10
       #1

    Windows 10 Pro unable to connect to samba share but works in safe mode


    I've been having issues with my laptop, a dell latitude 8850 not being able to connect to any network shares.
    Don't think it ever worked since I've had it.

    The machine in question is a windows 10 pro and is fully up to date

    Tried with shares that were created on:
    - synology nas
    - freenas
    - a different win 10 pro
    - a windows 7 machine
    - localhost

    It does work when I locally share something and go to localhost.
    What also works is booting the machine in safe mode with networking, once I do that all shares are accessible.

    There was an anti virus installed, I've removed it to be sure that is not the problem. Also disabled the windows firewall just to make sure there are no firewall rules I'm not aware of.

    As it works in safe mode, I checked the services and drivers but don't see anything out of the ordinary.
    This is a development machine so I do have things like Virtualbox, Visual Studio and openvpn installed.

    It is a laptop from work, so it's logging in with a microsoft account, don't think that matters as things work in safe mode using the same account.

    There are quite a few services that are running, here is the list:

    Code:
    These Windows services are started:
       Adobe Acrobat Update Service
       Alps HID Monitor Service
       Application Information
       AppX Deployment Service (AppXSVC)
       AVCTP service
       Background Intelligent Transfer Service
       Background Tasks Infrastructure Service
       Base Filtering Engine
       BitLocker Drive Encryption Service
       Bluetooth Audio Gateway Service
       Bluetooth Support Service
       Bluetooth User Support Service_62dd4
       Bonjour Service
       Capability Access Manager Service
       Certificate Propagation
       Client for NFS
       Client License Service (ClipSVC)
       CNG Key Isolation
       COM+ Event System
       Computer Browser
       Connected Devices Platform Service
       Connected Devices Platform User Service_62dd4
       Connected User Experiences and Telemetry
       Contact Data_62dd4
       CoreMessaging
       Credential Manager
       Credential Vault Host Control Service
       Credential Vault Host Storage
       Credential Vault Upgrade Service
       Cryptographic Services
       Data Usage
       DCOM Server Process Launcher
       Delivery Optimization
       Dell Data Vault Collector
       Dell Data Vault Processor
       Dell Data Vault Service API
       Dell Digital Delivery Service
       Dell Hardware Support
       Dell SupportAssist
       Desktop Video Helper Service
       Device Association Service
       DHCP Client
       Diagnostic Policy Service
       Diagnostic Service Host
       Diagnostic System Host
       DNS Client
       ESIF Upper Framework Service
       Function Discovery Provider Host
       Group Policy Client
       Human Interface Device Service
       IKE and AuthIP IPsec Keying Modules
       Intel Bluetooth Service
       Intel(R) Content Protection HDCP Service
       Intel(R) Content Protection HECI Service
       Intel(R) Dynamic Application Loader Host Interface Service
       Intel(R) HD Graphics Control Panel Service
       Intel(R) Management and Security Application Local Management Service
       Intel(R) PROSet/Wireless Event Log
       Intel(R) PROSet/Wireless Registry Service
       Intel(R) PROSet/Wireless Zero Configuration Service
       Intel(R) Rapid Storage Technology
       IP Helper
       IPsec Policy Agent
       Local Session Manager
       Message Queuing
       Microsoft Account Sign-in Assistant
       Microsoft Office Click-to-Run Service
       Microsoft Passport
       Microsoft Passport Container
       Net Driver HPZ12
       Network Connection Broker
       Network List Service
       Network Location Awareness
       Network Store Interface Service
       OpenVPN Interactive Service
       OpenVPNService
       Phone Service
       Plug and Play
       Pml Driver HPZ12
       Power
       Print Spooler
       Program Compatibility Assistant Service
       Realtek Audio Service
       Remote Access Connection Manager
       Remote Desktop Configuration
       Remote Desktop Services
       Remote Desktop Services UserMode Port Redirector
       Remote Procedure Call (RPC)
       RPC Endpoint Mapper
       Secure Socket Tunneling Protocol Service
       Security Accounts Manager
       Security Center
       Server
       Shell Hardware Detection
       Simple TCP/IP Services
       Smart Card
       SNMP Service
       SQL Server VSS Writer
       SSDP Discovery
       State Repository Service
       Storage Service
       Superfetch
       Sync Host_62dd4
       System Event Notification Service
       System Events Broker
       System Guard Runtime Monitor Broker
       Task Scheduler
       TCP/IP NetBIOS Helper
       TeamViewer 13
       Telephony
       Themes
       Time Broker
       Touch Keyboard and Handwriting Panel Service
       Update Orchestrator Service
       User Data Access_62dd4
       User Data Storage_62dd4
       User Manager
       User Profile Service
       Waves Audio Services
       Web Account Manager
       WebClient
       Windows Audio
       Windows Audio Endpoint Builder
       Windows Connect Now - Config Registrar
       Windows Connection Manager
       Windows Defender Antivirus Network Inspection Service
       Windows Defender Antivirus Service
       Windows Defender Firewall
       Windows Defender Security Center Service
       Windows Event Log
       Windows Font Cache Service
       Windows Image Acquisition (WIA)
       Windows License Manager Service
       Windows Management Instrumentation
       Windows Phone IP over USB Transport (IpOverUsbSvc)
       Windows Presentation Foundation Font Cache 3.0.0.0
       Windows Push Notifications System Service
       Windows Push Notifications User Service_62dd4
       Windows Search
       Windows Update
       WinHTTP Web Proxy Auto-Discovery Service
       WLAN AutoConfig
       WMI Performance Adapter
       Workstation
    In safe mode it's a lot less:
    Code:
       These Windows services are started:
    
       Background Tasks Infrastructure Service
       Base Filtering Engine
       CNG Key Isolation
       CoreMessaging
       Cryptographic Services
       DCOM Server Process Launcher
       DHCP Client
       DNS Client
       IKE and AuthIP IPsec Keying Modules
       IPsec Policy Agent
       Local Session Manager
       Network List Service
       Network Location Awareness
       Network Store Interface Service
       Plug and Play
       Power
       Remote Procedure Call (RPC)
       RPC Endpoint Mapper
       Smart Card
       State Repository Service
       System Events Broker
       TCP/IP NetBIOS Helper
       Touch Keyboard and Handwriting Panel Service
       User Manager
       User Profile Service
       Windows Audio
       Windows Audio Endpoint Builder
       Windows Connection Manager
       Windows Defender Antivirus Service
       Windows Defender Firewall
       Windows Event Log
       Windows Management Instrumentation
       WLAN AutoConfig
       Workstation
    Does anyone have any idea what I can try next?
    A win 10 pro VM works fine, so it must be something that's installed/running but no idea where to look next.
      My ComputerSystem Spec


  2. HeM
    Posts : 188
    Win 10 Pro x64 v.1903
       #2

    Hi,

    You may go to Control Panel/Programs and Features-->Turn Windows features on and off and see if SMB 1.0/CIFS is checked. It's unchecked by default.
    Windows 10 Pro unable to connect to samba share but works in safe mode-smb.jpg
      My ComputerSystem Spec


  3. Posts : 4
    Windows 10
    Thread Starter
       #3

    I've already tried that, wasn't needed for any other Win10 Pro install and on the machine itself it also works when booting in safe mode. SMB1 is also disabled on some of my shares, only those I made for testing might have it turned on.

    I'll try to remove some software that interacts with network things like virtualbox and openvpn, do need those for work but those are easy to reinstall.
      My ComputerSystem Spec

  4. lx07's Avatar
    Posts : 5,435
    1903
       #4
      My ComputerSystem Spec


  5. Posts : 4
    Windows 10
    Thread Starter
       #5

    So removing openvpn did help, now it's prompting me to enter the password.

    But here I have the issue that it's not authenticating, might be due to the fact that this machine uses a MS account?, although my own win10 installations and the win10 pro VM i'm now testing with this doesn't seem to be an issue.

    I select other account and enter the username/password and it says it's incorrect, while this works fine on the VM I have.

    Windows 10 Pro unable to connect to samba share but works in safe mode-credentials.png

    It's also not the credential manager, I've cleared any saved credentials to all the servers I've been trying.
    Again this works fine on all other machines.


    * Edit *
    It's one of the services, I've unchecked all none MS services and now it works, will take me some time to narrow it down and hopefully it's nothing important
    Last edited by Crazytje; 11 Sep 2018 at 12:04.
      My ComputerSystem Spec

  6. lx07's Avatar
    Posts : 5,435
    1903
       #6

    Crazytje said: View Post
    I select other account and enter the username/password and it says it's incorrect
    I always have problems with this and so I try [email protected] or \\serverName\userName or (if using a Microsoft account) [email protected] until it works.

    I'm not really sure the correct syntax so I try them at random. May be worth a try - I guess the server name needs specifying somehow.

    You could also try net use from a non administrator command prompt as described here : Map Network Drive - Windows 7 Help Forums
      My ComputerSystem Spec



  7. Posts : 4
    Windows 10
    Thread Starter
       #7

    lx07 said: View Post
    I always have problems with this and so I try [email protected] or \\serverName\userName or (if using a Microsoft account) [email protected] until it works.

    I'm not really sure the correct syntax so I try them at random. May be worth a try - I guess the server name needs specifying somehow.

    You could also try net use from a non administrator command prompt as described here : Map Network Drive - Windows 7 Help Forums

    You are correct it's the way the credentials are entered, removed them again from the credential manager and entered the user as .\admin, now it saved it correctly and can log in.

    Someone just posted the same issue as I was having here

    I've reinstalled openvpn and for now everything keeps working at home, will try at work tomorrow but so far everything looks good.

    No idea what the actual problem was though, I did remove openvpn and dissabled all the none windows services in msconfig. Then got it working, re-enabled everything and installed openvpn again and still good so far.
    I think it did have to do with openvpn though, because once I removed that I was suddenly able to get the logon box, and in safe mode nothing of the openvpn drivers and services was getting loaded so could explain it.
      My ComputerSystem Spec

  8. lx07's Avatar
    Posts : 5,435
    1903
       #8

    Well, that is good

    I don't use openvpn but you might want to check this HOWTO from the SuperUser link above if it breaks it again. It does say "If you are ethernet bridging (dev tap), you probably don't need to follow these instructions, as OpenVPN clients should see server-side machines in their network neighborhood". I love the "probably" in their documentation...
      My ComputerSystem Spec


 

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