Windows 10: Losing internet connection intermittently

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  1.    1 Week Ago #1

    Losing internet connection intermittently


    For the past month or so, I've been losing my internet connection intermittently. This happens somewhat sporadically, but when it does the connection is interrupted for about 30 -45 seconds and then resumes, usually without my having to resort to Windows 10 troubleshooting. This is only bothersome if I am streaming video content or downloading something. However when the connection goes down on my laptop, it's also interrupted on my son's laptop, and because he's constantly gaming, he is getting increasingly angry with the situation and taking it out on me!!
    My wife works for the local phone company, and her colleagues assure her that our ADSL line is operating normally. I'm pretty sure that there are no problems with the wireless modem/router; it's always worked perfectly well even if two computers (and at times a couple of mobile phones) are connected to it.
    So I'm wondering if this is a legacy of Windows 10 updates. I have just tried updating my Atheros wireless network adapter drivers and will do the same thing on my son's computer (he also has Windows 10, but not the most recent version), and I've reset TCP/IP and Winsock via the registry. But the connection continues to go down.
    Just wondering if anyone else has had similar problems.
    Florio
      My ComputerSystem Spec


  2. Posts : 4,625
    Mac OS High Sierra 10.13.5
       1 Week Ago #2

    What does your access point signal show in netshow wlan /show all in the command window? Paste the output on a message. It will let us see everything that is going on with your computer.
      My ComputerSystem Spec

  3.    1 Week Ago #3

    Thanks for your reply, bro67.

    Here is the output report...

    C:\WINDOWS\system32>netsh wlan show all
    Wireless System Information Summary
    (Time: 12/07/2018 19:24:56 W. Europe Summer Time)


    =======================================================================
    ============================== SHOW DRIVERS ===========================
    =======================================================================


    Interface name: Wi-Fi

    Driver : Qualcomm Atheros AR5B93 Wireless Network Adapter
    Vendor : Qualcomm Atheros Communications Inc.
    Provider : Qualcomm Atheros Communications Inc.
    Date : 20/09/2017
    Version : 10.0.3.456
    INF file : oem26.inf
    Type : Native Wi-Fi Driver
    Radio types supported : 802.11b 802.11g 802.11n
    FIPS 140-2 mode supported : Yes
    802.11w Management Frame Protection supported : Yes
    Hosted network supported : Yes
    Authentication and cipher supported in infrastructure mode:
    Open None
    Open WEP-40bit
    Open WEP-104bit
    Open WEP
    WPA-Enterprise TKIP
    WPA-Personal TKIP
    WPA2-Enterprise TKIP
    WPA2-Personal TKIP
    Vendor defined TKIP
    WPA2-Enterprise Vendor defined
    Vendor defined Vendor defined
    WPA-Enterprise CCMP
    WPA-Personal CCMP
    WPA2-Enterprise CCMP
    Vendor defined CCMP
    WPA2-Enterprise Vendor defined
    Vendor defined Vendor defined
    WPA2-Personal CCMP
    Vendor defined Vendor defined
    Authentication and cipher supported in ad-hoc mode:
    Open None
    Open WEP-40bit
    Open WEP-104bit
    Open WEP
    WPA2-Personal CCMP
    Vendor defined Vendor defined
    Wireless Display Supported: No (Graphics Driver: No, Wi-Fi Driver: Yes)


    =======================================================================
    ============================= SHOW INTERFACES =========================
    =======================================================================


    There is 1 interface on the system:

    Name : Wi-Fi
    Description : Qualcomm Atheros AR5B93 Wireless Network Adapter
    GUID : cb4a3397-77a8-4fc9-b0ac-4eb9e7773ad8
    Physical address : c4:17:fe:6d:c2:80
    State : connected
    SSID : Telecom-54602391
    BSSID : a4:b1:e9:37:0b:97
    Network type : Infrastructure
    Radio type : 802.11n
    Authentication : WPA2-Personal
    Cipher : CCMP
    Connection mode : Auto Connect
    Channel : 11
    Receive rate (Mbps) : 130
    Transmit rate (Mbps) : 130
    Signal : 76%
    Profile : Telecom-54602391

    Hosted network status : Not available


    =======================================================================
    =========================== SHOW HOSTED NETWORK =======================
    =======================================================================


    Hosted network settings
    -----------------------
    Mode : Allowed
    Settings : <Not configured>

    Hosted network status
    ---------------------
    Status : Not available


    =======================================================================
    ============================= SHOW SETTINGS ===========================
    =======================================================================


    Wireless LAN settings
    ---------------------
    Show blocked networks in visible network list: No

    Only use GP profiles on GP-configured networks: No

    Hosted network mode allowed in WLAN service: Yes

    Allow shared user credentials for network authentication: Yes

    Block period: Not Configured.

    Auto configuration logic is enabled on interface "Wi-Fi"
    MAC randomization not available on interface Wi-Fi


    =======================================================================
    ============================== SHOW FILTERS ===========================
    =======================================================================


    Allow list on the system (group policy)
    ---------------------------------------
    <None>

    Allow list on the system (user)
    -------------------------------
    <None>

    Block list on the system (group policy)
    ---------------------------------------
    <None>

    Block list on the system (user)
    -------------------------------
    <None>


    =======================================================================
    =========================== SHOW CREATEALLUSER ========================
    =======================================================================


    Everyone is allowed to create all user profiles.


    =======================================================================
    ============================= SHOW PROFILES ===========================
    =======================================================================


    Profiles on interface Wi-Fi:

    Group policy profiles (read only)
    ---------------------------------
    <None>

    User profiles
    -------------
    All User Profile : Telecom-54602391
    All User Profile : UNIPV-WIFI


    =======================================================================
    ========================== SHOW PROFILES NAME=* =======================
    =======================================================================


    Profile Telecom-54602391 on interface Wi-Fi:
    =======================================================================

    Applied: All User Profile

    Profile information
    -------------------
    Version : 1
    Type : Wireless LAN
    Name : Telecom-54602391
    Control options :
    Connection mode : Connect automatically
    Network broadcast : Connect only if this network is broadcasting
    AutoSwitch : Do not switch to other networks
    MAC Randomization : Disabled

    Connectivity settings
    ---------------------
    Number of SSIDs : 1
    SSID name : "Telecom-54602391"
    Network type : Infrastructure
    Radio type : [ Any Radio Type ]
    Vendor extension : Not present

    Security settings
    -----------------
    Authentication : WPA2-Personal
    Cipher : CCMP
    Authentication : WPA2-Personal
    Cipher : GCMP
    Security key : Present

    Cost settings
    -------------
    Cost : Unrestricted
    Congested : No
    Approaching Data Limit : No
    Over Data Limit : No
    Roaming : No
    Cost Source : Default


    Profile UNIPV-WIFI on interface Wi-Fi:
    =======================================================================

    Applied: All User Profile

    Profile information
    -------------------
    Version : 1
    Type : Wireless LAN
    Name : UNIPV-WIFI
    Control options :
    Connection mode : Connect automatically
    Network broadcast : Connect only if this network is broadcasting
    AutoSwitch : Do not switch to other networks
    MAC Randomization : Disabled

    Connectivity settings
    ---------------------
    Number of SSIDs : 1
    SSID name : "UNIPV-WIFI"
    Network type : Infrastructure
    Radio type : [ Any Radio Type ]
    Vendor extension : Not present

    Security settings
    -----------------
    Authentication : Open
    Cipher : None
    Security key : Absent
    Key Index : 1

    Cost settings
    -------------
    Cost : Unrestricted
    Congested : No
    Approaching Data Limit : No
    Over Data Limit : No
    Roaming : No
    Cost Source : Default


    =======================================================================
    ======================= SHOW NETWORKS MODE=BSSID ======================
    =======================================================================


    Interface name : Wi-Fi
    There are 11 networks currently visible.

    SSID 1 : PocketCube-A9C6
    Network type : Infrastructure
    Authentication : WPA2-Personal
    Encryption : CCMP
    BSSID 1 : 58:7f:66:a0:a9:c6
    Signal : 36%
    Radio type : 802.11n
    Channel : 1
    Basic rates (Mbps) : 1 2 5.5 11
    Other rates (Mbps) : 6 9 12 18 24 36 48 54

    SSID 2 : Vodafone-WiFi
    Network type : Infrastructure
    Authentication : Open
    Encryption : None
    BSSID 1 : 64:59:f8:7c:86:ba
    Signal : 12%
    Radio type : 802.11n
    Channel : 1
    Basic rates (Mbps) : 1 2 5.5 11
    Other rates (Mbps) : 6 9 12 18 24 36 48 54
    BSSID 2 : 6a:15:ac:e1:9c:35
    Signal : 26%
    Radio type : 802.11n
    Channel : 10
    Basic rates (Mbps) : 1 2 5.5 11
    Other rates (Mbps) : 6 9 12 18 24 36 48 54

    SSID 3 : danyD-Link GO-DSL-AC750
    Network type : Infrastructure
    Authentication : WPA2-Personal
    Encryption : CCMP
    BSSID 1 : ec:22:80:02:9c:d4
    Signal : 80%
    Radio type : 802.11n
    Channel : 2
    Basic rates (Mbps) : 1 2 5.5 11
    Other rates (Mbps) : 6 9 12 18 24 36 48 54

    SSID 4 : Vodafone-33973283
    Network type : Infrastructure
    Authentication : WPA2-Personal
    Encryption : CCMP
    BSSID 1 : 64:59:f8:7c:86:b8
    Signal : 14%
    Radio type : 802.11n
    Channel : 1
    Basic rates (Mbps) : 1 2 5.5 11
    Other rates (Mbps) : 6 9 12 18 24 36 48 54

    SSID 5 : TIM-16771068
    Network type : Infrastructure
    Authentication : WPA2-Personal
    Encryption : CCMP
    BSSID 1 : 78:81:02:be:ab:a3
    Signal : 46%
    Radio type : 802.11n
    Channel : 11
    Basic rates (Mbps) : 1 2 5.5 11
    Other rates (Mbps) : 6 9 12 18 24 36 48 54

    SSID 6 : Telecom-54602391
    Network type : Infrastructure
    Authentication : WPA2-Personal
    Encryption : CCMP
    BSSID 1 : a4:b1:e9:37:0b:97
    Signal : 74%
    Radio type : 802.11n
    Channel : 11
    Basic rates (Mbps) : 1 2 5.5 11
    Other rates (Mbps) : 6 9 12 18 24 36 48 54

    SSID 7 : Telecom-89408057
    Network type : Infrastructure
    Authentication : WPA2-Personal
    Encryption : CCMP
    BSSID 1 : e0:b9:e5:54:42:39
    Signal : 36%
    Radio type : 802.11n
    Channel : 11
    Basic rates (Mbps) : 1 2 5.5 11
    Other rates (Mbps) : 6 9 12 18 24 36 48 54

    SSID 8 : Telecom-61402601
    Network type : Infrastructure
    Authentication : WPA2-Personal
    Encryption : CCMP
    BSSID 1 : 30:91:8f:94:af:e9
    Signal : 100%
    Radio type : 802.11n
    Channel : 11
    Basic rates (Mbps) : 1 2 5.5 11
    Other rates (Mbps) : 6 9 12 18 24 36 48 54

    SSID 9 : Vodafone-Guest
    Network type : Infrastructure
    Authentication : WPA2-Personal
    Encryption : CCMP
    BSSID 1 : 6a:15:ac:e1:9c:37
    Signal : 18%
    Radio type : 802.11n
    Channel : 10
    Basic rates (Mbps) : 1 2 5.5 11
    Other rates (Mbps) : 6 9 12 18 24 36 48 54

    SSID 10 : Vodafone-A44026350
    Network type : Infrastructure
    Authentication : WPA2-Personal
    Encryption : CCMP
    BSSID 1 : bc:15:ac:e1:9c:34
    Signal : 26%
    Radio type : 802.11n
    Channel : 10
    Basic rates (Mbps) : 1 2 5.5 11
    Other rates (Mbps) : 6 9 12 18 24 36 48 54

    SSID 11 : HP-Print-4F-Photosmart 5520
    Network type : Infrastructure
    Authentication : Open
    Encryption : None
    BSSID 1 : 8c:dc:d4:ba:39:4f
    Signal : 26%
    Radio type : 802.11n
    Channel : 6
    Basic rates (Mbps) :
    Other rates (Mbps) : 1 2 5.5 6 9 11 12 18 24 36 48 54


    =======================================================================
    ======================= SHOW INTERFACE CAPABILITIES ===================
    =======================================================================


    Wireless System Capabilities
    ----------------------------
    Number of antennas connected to the 802.11 radio (value not available)

    Max number of channels the device can operate on, simultaneously (value not available)

    Co-existence Support : Unknown


    Wireless Device Capabilities
    ----------------------------

    Interface name: Wi-Fi

    WDI Version (Windows) : 0.0.0.0

    WDI Version (IHV) : 0.0.0.0

    Firmware Version :

    Station : Supported

    Soft AP : Supported

    Network monitor mode : Supported

    Wi-Fi Direct Device : Supported

    Wi-Fi Direct GO : Supported

    Wi-Fi Direct Client : Supported

    Protected Management Frames : Supported

    DOT11k neighbor report : Unknown

    ANQP Service Information Discovery : Not Supported

    Action Frame : Not Supported

    Diversity Antenna : Unknown

    IBSS : Supported

    Promiscuous Mode : Supported

    P2P Device Discovery : Not Supported

    P2P Service Name Discovery : Not Supported

    P2P Service Info Discovery : Not Supported

    P2P Background Discovery : Not Supported

    P2P GO on 5 GHz : Unknown

    ASP 2.0 Service Name Discovery : Not Supported

    ASP 2.0 Service Information Discovery : Not Supported

    IP Docking Capable : Not Supported

    FIPS : Supported

    Instant Connect : Not Supported

    Dx Standby NLO : Not Supported

    Extended Channel Switch Announcement : Unknown

    Function Level Reset : Not Supported

    Platform Level Reset : Not Supported

    Bus Level Reset : Not Supported

    MAC Randomization : Not Supported

    Fast Transition : Not Supported

    MU-MIMO : Unknown

    Miracast Sink : Unknown

    BSS Transition (802.11v) : Unknown

    IHV Extensibility Module Configured : Not Supported

    Number of Tx Spatial Streams : 0

    Number of Rx Spatial Streams : 0

    Number of Concurrent Channels Supported : 2

    P2P GO ports count : 1

    P2P Clients Port Count : 2

    P2P Max Mobile AP Clients : 128

    Max ANQP Service Advertisements Supported : 0

    Co-existence Support : Unknown



    C:\WINDOWS\system32>
      My ComputerSystem Spec

  4.    1 Week Ago #4

    If yo can try swapping/substituting the modem power supply. I had a similar situation a few years back, the problem was caused by a defective filter capacitor in the modem power supply.
      My ComputerSystem Spec


  5. Posts : 4,625
    Mac OS High Sierra 10.13.5
       1 Week Ago #5

    Is this SSID "SSID 8 : Telecom-61402601" also your's? The one that you are connected to on Channel 11 is lower signal, which means that you may have to reposition the Access Point if you can, or add a extender (Another Access Point that is separate and you would need to run Ethernet "Cat-5" wiring for it).
      My ComputerSystem Spec


  6. Posts : 4,625
    Mac OS High Sierra 10.13.5
       1 Week Ago #6

    Stitch194 said: View Post
    If yo can try swapping/substituting the modem power supply. I had a similar situation a few years back, the problem was caused by a defective filter capacitor in the modem power supply.
    Actually their problem is channel and distance. If it was a faulty power supply, the modem would reboot all of the time. I am suspecting wrong SSID.
      My ComputerSystem Spec

  7.    1 Week Ago #7

    Thanks for replying, guys.

    Telecom-54602391 is my connection, and not Telecom-61402601.

    I'm not very tech minded when it comes to network connections etc. I have no idea how to reposition the Access Point or add an extender. Is this complicated? Would a new modem/router solve the problem? The current one is about 6 years old, but has always worked well (at least I thought so). The connection problem started about five weeks ago.

    Florio
    Last edited by Florio; 1 Week Ago at 16:10.
      My ComputerSystem Spec


  8. Posts : 4,625
    Mac OS High Sierra 10.13.5
       1 Week Ago #8

    Get a separate Access Point and disable the one on your device. You can also try Channel 3, if you want low speed Wireless-N still. A Separate Access Point will give you dual and even triple band for Wireless-N/AC, for LAN sharing of files and media between devices. The problem with the Gateways that ISP's provide, is the wireless chip is not that powerful for signal.
      My ComputerSystem Spec

  9.    1 Week Ago #9

    Okay, bro67. Thank you for identifying the problem. But as I said, I'm a complete novice when it comes to setting up network connections etc.; you'll have to walk me through exactly what it is that I have to do.

    Do I need to buy another modem/router in order to have a separate access point? How do I set up a new access point, and choose the channel?

    Sorry for all the questions, but try and bear with me. I've never had to do any of this before since these problems with my connection are a recent occurrence.

    Thanks.

    Florio
      My ComputerSystem Spec


  10. Posts : 4,625
    Mac OS High Sierra 10.13.5
       1 Week Ago #10

    You do not have to purchase another Gateway. You can just purchase a Access Point. There are the "Mesh" type network devices out there that you plug into outlets that allow you to cover your home with full coverage. They are pricy, but worth it in those situations where you have problems with signal.
      My ComputerSystem Spec


 
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