Losing internet connection intermittently

Florio · 10 Jul 2018

For the past month or so, I've been losing my internet connection intermittently. This happens somewhat sporadically, but when it does the connection is interrupted for about 30 -45 seconds and then resumes, usually without my having to resort to Windows 10 troubleshooting. This is only bothersome if I am streaming video content or downloading something. However when the connection goes down on my laptop, it's also interrupted on my son's laptop, and because he's constantly gaming, he is getting increasingly angry with the situation and taking it out on me!!
My wife works for the local phone company, and her colleagues assure her that our ADSL line is operating normally. I'm pretty sure that there are no problems with the wireless modem/router; it's always worked perfectly well even if two computers (and at times a couple of mobile phones) are connected to it.
So I'm wondering if this is a legacy of Windows 10 updates. I have just tried updating my Atheros wireless network adapter drivers and will do the same thing on my son's computer (he also has Windows 10, but not the most recent version), and I've reset TCP/IP and Winsock via the registry. But the connection continues to go down.
Just wondering if anyone else has had similar problems.
Florio

bro67 · 10 Jul 2018

What does your access point signal show in netshow wlan /show all in the command window? Paste the output on a message. It will let us see everything that is going on with your computer.

Florio · 12 Jul 2018

Thanks for your reply, bro67.

Here is the output report...

C:\WINDOWS\system32>netsh wlan show all
Wireless System Information Summary
(Time: 12/07/2018 19:24:56 W. Europe Summer Time)

=======================================================================
============================== SHOW DRIVERS ===========================
=======================================================================

Interface name: Wi-Fi

Driver : Qualcomm Atheros AR5B93 Wireless Network Adapter
Vendor : Qualcomm Atheros Communications Inc.
Provider : Qualcomm Atheros Communications Inc.
Date : 20/09/2017
Version : 10.0.3.456
INF file : oem26.inf
Type : Native Wi-Fi Driver
Radio types supported : 802.11b 802.11g 802.11n
FIPS 140-2 mode supported : Yes
802.11w Management Frame Protection supported : Yes
Hosted network supported : Yes
Authentication and cipher supported in infrastructure mode:
Open None
Open WEP-40bit
Open WEP-104bit
Open WEP
WPA-Enterprise TKIP
WPA-Personal TKIP
WPA2-Enterprise TKIP
WPA2-Personal TKIP
Vendor defined TKIP
WPA2-Enterprise Vendor defined
Vendor defined Vendor defined
WPA-Enterprise CCMP
WPA-Personal CCMP
WPA2-Enterprise CCMP
Vendor defined CCMP
WPA2-Enterprise Vendor defined
Vendor defined Vendor defined
WPA2-Personal CCMP
Vendor defined Vendor defined
Authentication and cipher supported in ad-hoc mode:
Open None
Open WEP-40bit
Open WEP-104bit
Open WEP
WPA2-Personal CCMP
Vendor defined Vendor defined
Wireless Display Supported: No (Graphics Driver: No, Wi-Fi Driver: Yes)

=======================================================================
============================= SHOW INTERFACES =========================
=======================================================================

There is 1 interface on the system:

Name : Wi-Fi
Description : Qualcomm Atheros AR5B93 Wireless Network Adapter
GUID : cb4a3397-77a8-4fc9-b0ac-4eb9e7773ad8
Physical address : c4:17:fe:6d:c2:80
State : connected
SSID : Telecom-54602391
BSSID : a4:b1:e9:37:0b:97
Network type : Infrastructure
Radio type : 802.11n
Authentication : WPA2-Personal
Cipher : CCMP
Connection mode : Auto Connect
Channel : 11
Receive rate (Mbps) : 130
Transmit rate (Mbps) : 130
Signal : 76%
Profile : Telecom-54602391

Hosted network status : Not available

=======================================================================
=========================== SHOW HOSTED NETWORK =======================
=======================================================================

Hosted network settings
-----------------------
Mode : Allowed
Settings : <Not configured>

Hosted network status
---------------------
Status : Not available

=======================================================================
============================= SHOW SETTINGS ===========================
=======================================================================

Wireless LAN settings
---------------------
Show blocked networks in visible network list: No

Only use GP profiles on GP-configured networks: No

Hosted network mode allowed in WLAN service: Yes

Allow shared user credentials for network authentication: Yes

Block period: Not Configured.

Auto configuration logic is enabled on interface "Wi-Fi"
MAC randomization not available on interface Wi-Fi

=======================================================================
============================== SHOW FILTERS ===========================
=======================================================================

Allow list on the system (group policy)
---------------------------------------
<None>

Allow list on the system (user)
-------------------------------
<None>

Block list on the system (group policy)
---------------------------------------
<None>

Block list on the system (user)
-------------------------------
<None>

=======================================================================
=========================== SHOW CREATEALLUSER ========================
=======================================================================

Everyone is allowed to create all user profiles.

=======================================================================
============================= SHOW PROFILES ===========================
=======================================================================

Profiles on interface Wi-Fi:

Group policy profiles (read only)
---------------------------------
<None>

User profiles
-------------
All User Profile : Telecom-54602391
All User Profile : UNIPV-WIFI

=======================================================================
========================== SHOW PROFILES NAME=* =======================
=======================================================================

Profile Telecom-54602391 on interface Wi-Fi:
=======================================================================

Applied: All User Profile

Profile information
-------------------
Version : 1
Type : Wireless LAN
Name : Telecom-54602391
Control options :
Connection mode : Connect automatically
Network broadcast : Connect only if this network is broadcasting
AutoSwitch : Do not switch to other networks
MAC Randomization : Disabled

Connectivity settings
---------------------
Number of SSIDs : 1
SSID name : "Telecom-54602391"
Network type : Infrastructure
Radio type : [ Any Radio Type ]
Vendor extension : Not present

Security settings
-----------------
Authentication : WPA2-Personal
Cipher : CCMP
Authentication : WPA2-Personal
Cipher : GCMP
Security key : Present

Cost settings
-------------
Cost : Unrestricted
Congested : No
Approaching Data Limit : No
Over Data Limit : No
Roaming : No
Cost Source : Default

Profile UNIPV-WIFI on interface Wi-Fi:
=======================================================================

Applied: All User Profile

Profile information
-------------------
Version : 1
Type : Wireless LAN
Name : UNIPV-WIFI
Control options :
Connection mode : Connect automatically
Network broadcast : Connect only if this network is broadcasting
AutoSwitch : Do not switch to other networks
MAC Randomization : Disabled

Connectivity settings
---------------------
Number of SSIDs : 1
SSID name : "UNIPV-WIFI"
Network type : Infrastructure
Radio type : [ Any Radio Type ]
Vendor extension : Not present

Security settings
-----------------
Authentication : Open
Cipher : None
Security key : Absent
Key Index : 1

Cost settings
-------------
Cost : Unrestricted
Congested : No
Approaching Data Limit : No
Over Data Limit : No
Roaming : No
Cost Source : Default

=======================================================================
======================= SHOW NETWORKS MODE=BSSID ======================
=======================================================================

Interface name : Wi-Fi
There are 11 networks currently visible.

SSID 1 : PocketCube-A9C6
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : 58:7f:66:a0:a9:c6
Signal : 36%
Radio type : 802.11n
Channel : 1
Basic rates (Mbps) : 1 2 5.5 11
Other rates (Mbps) : 6 9 12 18 24 36 48 54

SSID 2 : Vodafone-WiFi
Network type : Infrastructure
Authentication : Open
Encryption : None
BSSID 1 : 64:59:f8:7c:86:ba
Signal : 12%
Radio type : 802.11n
Channel : 1
Basic rates (Mbps) : 1 2 5.5 11
Other rates (Mbps) : 6 9 12 18 24 36 48 54
BSSID 2 : 6a:15:ac:e1:9c:35
Signal : 26%
Radio type : 802.11n
Channel : 10
Basic rates (Mbps) : 1 2 5.5 11
Other rates (Mbps) : 6 9 12 18 24 36 48 54

SSID 3 : danyD-Link GO-DSL-AC750
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : ec:22:80:02:9c:d4
Signal : 80%
Radio type : 802.11n
Channel : 2
Basic rates (Mbps) : 1 2 5.5 11
Other rates (Mbps) : 6 9 12 18 24 36 48 54

SSID 4 : Vodafone-33973283
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : 64:59:f8:7c:86:b8
Signal : 14%
Radio type : 802.11n
Channel : 1
Basic rates (Mbps) : 1 2 5.5 11
Other rates (Mbps) : 6 9 12 18 24 36 48 54

SSID 5 : TIM-16771068
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : 78:81:02:be:ab:a3
Signal : 46%
Radio type : 802.11n
Channel : 11
Basic rates (Mbps) : 1 2 5.5 11
Other rates (Mbps) : 6 9 12 18 24 36 48 54

SSID 6 : Telecom-54602391
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : a4:b1:e9:37:0b:97
Signal : 74%
Radio type : 802.11n
Channel : 11
Basic rates (Mbps) : 1 2 5.5 11
Other rates (Mbps) : 6 9 12 18 24 36 48 54

SSID 7 : Telecom-89408057
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : e0:b9:e5:54:42:39
Signal : 36%
Radio type : 802.11n
Channel : 11
Basic rates (Mbps) : 1 2 5.5 11
Other rates (Mbps) : 6 9 12 18 24 36 48 54

SSID 8 : Telecom-61402601
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : 30:91:8f:94:af:e9
Signal : 100%
Radio type : 802.11n
Channel : 11
Basic rates (Mbps) : 1 2 5.5 11
Other rates (Mbps) : 6 9 12 18 24 36 48 54

SSID 9 : Vodafone-Guest
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : 6a:15:ac:e1:9c:37
Signal : 18%
Radio type : 802.11n
Channel : 10
Basic rates (Mbps) : 1 2 5.5 11
Other rates (Mbps) : 6 9 12 18 24 36 48 54

SSID 10 : Vodafone-A44026350
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : bc:15:ac:e1:9c:34
Signal : 26%
Radio type : 802.11n
Channel : 10
Basic rates (Mbps) : 1 2 5.5 11
Other rates (Mbps) : 6 9 12 18 24 36 48 54

SSID 11 : HP-Print-4F-Photosmart 5520
Network type : Infrastructure
Authentication : Open
Encryption : None
BSSID 1 : 8c:dc:d4:ba:39:4f
Signal : 26%
Radio type : 802.11n
Channel : 6
Basic rates (Mbps) :
Other rates (Mbps) : 1 2 5.5 6 9 11 12 18 24 36 48 54

=======================================================================
======================= SHOW INTERFACE CAPABILITIES ===================
=======================================================================

Wireless System Capabilities
----------------------------
Number of antennas connected to the 802.11 radio (value not available)

Max number of channels the device can operate on, simultaneously (value not available)

Co-existence Support : Unknown

Wireless Device Capabilities
----------------------------

Interface name: Wi-Fi

WDI Version (Windows) : 0.0.0.0

WDI Version (IHV) : 0.0.0.0

Firmware Version :

Station : Supported

Soft AP : Supported

Network monitor mode : Supported

Wi-Fi Direct Device : Supported

Wi-Fi Direct GO : Supported

Wi-Fi Direct Client : Supported

Protected Management Frames : Supported

DOT11k neighbor report : Unknown

ANQP Service Information Discovery : Not Supported

Action Frame : Not Supported

Diversity Antenna : Unknown

IBSS : Supported

Promiscuous Mode : Supported

P2P Device Discovery : Not Supported

P2P Service Name Discovery : Not Supported

P2P Service Info Discovery : Not Supported

P2P Background Discovery : Not Supported

P2P GO on 5 GHz : Unknown

ASP 2.0 Service Name Discovery : Not Supported

ASP 2.0 Service Information Discovery : Not Supported

IP Docking Capable : Not Supported

FIPS : Supported

Instant Connect : Not Supported

Dx Standby NLO : Not Supported

Extended Channel Switch Announcement : Unknown

Function Level Reset : Not Supported

Platform Level Reset : Not Supported

Bus Level Reset : Not Supported

MAC Randomization : Not Supported

Fast Transition : Not Supported

MU-MIMO : Unknown

Miracast Sink : Unknown

BSS Transition (802.11v) : Unknown

IHV Extensibility Module Configured : Not Supported

Number of Tx Spatial Streams : 0

Number of Rx Spatial Streams : 0

Number of Concurrent Channels Supported : 2

P2P GO ports count : 1

P2P Clients Port Count : 2

P2P Max Mobile AP Clients : 128

Max ANQP Service Advertisements Supported : 0

Co-existence Support : Unknown

C:\WINDOWS\system32>

Stitch194 · 12 Jul 2018

If yo can try swapping/substituting the modem power supply. I had a similar situation a few years back, the problem was caused by a defective filter capacitor in the modem power supply.

bro67 · 12 Jul 2018

Is this SSID "SSID 8 : Telecom-61402601" also your's? The one that you are connected to on Channel 11 is lower signal, which means that you may have to reposition the Access Point if you can, or add a extender (Another Access Point that is separate and you would need to run Ethernet "Cat-5" wiring for it).

bro67 · 12 Jul 2018

Stitch194 said:

If yo can try swapping/substituting the modem power supply. I had a similar situation a few years back, the problem was caused by a defective filter capacitor in the modem power supply.

Actually their problem is channel and distance. If it was a faulty power supply, the modem would reboot all of the time. I am suspecting wrong SSID.

Florio · 12 Jul 2018

Thanks for replying, guys.

Telecom-54602391 is my connection, and not Telecom-61402601.

I'm not very tech minded when it comes to network connections etc. I have no idea how to reposition the Access Point or add an extender. Is this complicated? Would a new modem/router solve the problem? The current one is about 6 years old, but has always worked well (at least I thought so). The connection problem started about five weeks ago.

Florio

bro67 · 12 Jul 2018

Get a separate Access Point and disable the one on your device. You can also try Channel 3, if you want low speed Wireless-N still. A Separate Access Point will give you dual and even triple band for Wireless-N/AC, for LAN sharing of files and media between devices. The problem with the Gateways that ISP's provide, is the wireless chip is not that powerful for signal.

Florio · 12 Jul 2018

Okay, bro67. Thank you for identifying the problem. But as I said, I'm a complete novice when it comes to setting up network connections etc.; you'll have to walk me through exactly what it is that I have to do.

Do I need to buy another modem/router in order to have a separate access point? How do I set up a new access point, and choose the channel?

Sorry for all the questions, but try and bear with me. I've never had to do any of this before since these problems with my connection are a recent occurrence.

Thanks.

Florio

bro67 · 12 Jul 2018

You do not have to purchase another Gateway. You can just purchase a Access Point. There are the "Mesh" type network devices out there that you plug into outlets that allow you to cover your home with full coverage. They are pricy, but worth it in those situations where you have problems with signal.