Unable To Access Screen Sharing Sites

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  1. Posts : 84
    Windows 10 Home
       #1

    Unable To Access Screen Sharing Sites


    Hi,

    I'm trying to set up my daughter's laptop who's not at home. I decided that having a screen sharing program, such as join.me would be a good idea so that I can see what's going on over the distance from my computer. However, on neither computer can I access either of the two websites that I want: join.me or TeamViewer.

    I have tried it on both computers (Win 10 on mine, Ubuntu on hers) and on IE, Firefox and Chrome and I'm unable access them. What's going on?

    IE states:
    Cannot securely connect to this page
    This might be because the site uses outdated or unsafe TLS security settings. If this keeps happening, try contacting the website’s owner.
    Try this:
    •Go back to the last page

    Firefox:

    Secure Connection FailedThe connection to join.me was interrupted while the page was loading.
    The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
    Please contact the web site owners to inform them of this problem.
    Learn more…
    Report errors like this to help Mozilla identify and block malicious sites

    Chrome:

    This site can’t be reached
    The connection was reset.
    Try:Checking the connection
    Checking the proxy and the firewall
    Running Windows Network Diagnostics
    ERR_CONNECTION_RESET

    Matt
      My Computers

  2. bro67's Avatar
    Posts : 8,169
    Mac OS Catalina
       #2

    She needs to download Teamviewer and then allow you to access her machine. If she does not allow you to access it or her firewall blocks access, that is on her end. You also have to download teamviewer. Since she has Linux on her machine, Teamviewer actually runs in a emulation on Linux.
      My Computers


  3. Posts : 84
    Windows 10 Home
    Thread Starter
       #3

    Sorry. May be I didn't make it clear. She can't even access the websites to download either join.me or TeamViewer - neither can I.

    Matt
      My Computers

  4. bro67's Avatar
    Posts : 8,169
    Mac OS Catalina
       #4

    Something else is going on or you are using the wrong url. Teamviewer is your best one to use. Download TeamViewer | TeamViewer If you are using any kind of DNS that could block these types of websites, you need to then look at that by doing a ping of the website.
      My Computers


  5. Posts : 84
    Windows 10 Home
    Thread Starter
       #5

    The web address you've supplied is " ... teamviewer.US ... ". I was trying " ... teamviewer.COM/EN ... ", which is where places like Wikipedia suggest. I can get onto your one, but still not onto the 'officially' suggested one. Why the difference?

    Also, why do you consider TeamViewer better than join.me, and does anyone else have any opinions? I used to use TV and then it got complicated in its UI and connectivity, so I switched to JM, but I have had a few problems with that one lately.

    Matt
      My Computers

  6. bro67's Avatar
    Posts : 8,169
    Mac OS Catalina
       #6

    There is no com/en website for teamviewer. They use the .us. Ignore everything that wikipedia says. Teamviewer has become the one size fits all for those wanting a good secure solution.
      My Computers



  7. Posts : 84
    Windows 10 Home
    Thread Starter
       #7

    Just to let you know, I tried on a completely different laptop and got through to COM/EN. It looked fine, but I didn't download anything.

    Out of all the websites and videos that I have looked at (maybe over thirty - most of them relatively current), almost all (all bar two - one of them this one, here) stated that the web address was COM/EN. This may not be the current (or correct) one, but it certainly exists for 'TeamViewer'.

    Matt
      My Computers

  8. lx07's Avatar
    Posts : 5,477
    1903
       #8

    bro67 said:
    There is no com/en website for teamviewer.
    Not true if you are in Europe like the OP (and me). Definitely the /en suffix exists and is valid. Perhaps in the US it isn't used? Who knows.

    This is where I downloaded it : https://www.teamviewer.com/en/download/windows/ and it is definitely the correct address. You can see if you click on the padlock in the browser address bar that it is a secure connection and the owner of the certificate is www.teamviewer.com

    Unable To Access Screen Sharing Sites-capture.png

    Once it is downloaded you get (on Windows) a UAC (User Account Control) warning asking if you want to install it. This is also signed by their company as you can see in this picture:

    Unable To Access Screen Sharing Sites-capture2.png

    I agree it sounds the best solution (it is the one I use although I use WebEx and others as well) and certainly the .../en download site is safe.
      My Computer

  9. bro67's Avatar
    Posts : 8,169
    Mac OS Catalina
       #9

    Again, use the website that I posted for Teamviewer. There is no .com/en website for teamviewer.
      My Computers


  10. Posts : 84
    Windows 10 Home
    Thread Starter
       #10

    Ix07: Thanks for this. Unfortunately, I cannot seem to access this site from my main computer (win10) or my daughter's (Ubuntu) (see the messages I get in the first post).

    Bro67: Can you explain why you think there is no .com/en/ for TeamViewer when there is clearly a web address that brings up TeamViewer? At least it does on my other laptop and, obviously, on very many other computers. If you have a good reason, I would certainly love to hear it (in all seriousness).

    Matt
      My Computers


 

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