Missing connection in "Network Connections"

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  1. cfourkays's Avatar
    Posts : 277
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       #1

    Missing connection in "Network Connections"


    Have a plain vanilla Windows 10 desktop, upgraded from 8.1
    Fake Microsoft tech got in and screwed things up.
    Owner pulled the plug before too much was done.
    Got it cleaned up but lost the Network Connection.
    Device Manager shows Adapter "Realtec PCIe FE Family Controller"
    Windows is still setting up Class configuration for this device (Code 56)
    No VPN or anything similar. Removed the adapter and rebooted, same thing.
      My Computer

  2. f14tomcat's Avatar
    Posts : 47,476
    Triple boot - Win 10 Pro, Win 10 Pro Insider (2) - (and a sprinkling of VMs)
       #2

    cfourkays said:
    Have a plain vanilla Windows 10 desktop, upgraded from 8.1
    Fake Microsoft tech got in and screwed things up.
    Owner pulled the plug before too much was done.
    Got it cleaned up but lost the Network Connection.
    Device Manager shows Adapter "Realtec PCIe FE Family Controller"
    Windows is still setting up Class configuration for this device (Code 56)
    No VPN or anything similar. Removed the adapter and rebooted, same thing.
    Is there an image backup that can be restored? Or a recent (before Fake Tech) Restore Point?
      My Computers

  3. cfourkays's Avatar
    Posts : 277
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    Thread Starter
       #3

    Tried System Restore. That failed.
    Owner has no image backup.
    Trying to avoid a Reset or Inst/Repair.
    Lots of programs and I don't think he has any downloads, product keys, etc

    Pete
      My Computer

  4. f14tomcat's Avatar
    Posts : 47,476
    Triple boot - Win 10 Pro, Win 10 Pro Insider (2) - (and a sprinkling of VMs)
       #4

    cfourkays said:
    Tried System Restore. That failed.
    Owner has no image backup.
    Trying to avoid a Reset or Inst/Repair.
    Lots of programs and I don't think he has any downloads, product keys, etc

    Pete
    The repair install will not destroy anything. Keeps all the app/progs and your settings.

    Repair Install Windows 10 with an In-place Upgrade | Windows 10 Tutorials
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  5. cfourkays's Avatar
    Posts : 277
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    Thread Starter
       #5

    Don't know why I was thinking it lost all the programs.
    Think Brink will forgive me?
    Will do the I/R and post back.
      My Computer

  6. f14tomcat's Avatar
    Posts : 47,476
    Triple boot - Win 10 Pro, Win 10 Pro Insider (2) - (and a sprinkling of VMs)
       #6

    Strongly recommend after the system is repaired and running right, to do a system backup, and maintain the backup plan.

    Backup and Restore with Macrium Reflect | Windows 10 Tutorials

    Macrium Software | Macrium Reflect Free
      My Computers


  7. f14tomcat's Avatar
    Posts : 47,476
    Triple boot - Win 10 Pro, Win 10 Pro Insider (2) - (and a sprinkling of VMs)
       #7

    cfourkays said:
    Don't know why I was thinking it lost all the programs.
    Think Brink will forgive me?
    Will do the I/R and post back.
    Yes, Shawn will forgive you!
      My Computers

  8. cfourkays's Avatar
    Posts : 277
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    Thread Starter
       #8

    This is a customer's PC.
    If I had worked on it before, it would have had all the backups needed and a backup plan with scheduling.
    Thanks to you guys going way back for helping with these issues.Go way back to the original sevenforums. Actually, 5/6/2009
      My Computer

  9. f14tomcat's Avatar
    Posts : 47,476
    Triple boot - Win 10 Pro, Win 10 Pro Insider (2) - (and a sprinkling of VMs)
       #9

    cfourkays said:
    This is a customer's PC.
    If I had worked on it before, it would have had all the backups needed and a backup plan with scheduling.
    Thanks to you guys going way back for helping with these issues.Go way back to the original sevenforums. Actually, 5/6/2009
    Your welcome! Hope the I/R works out....
      My Computers

  10. cfourkays's Avatar
    Posts : 277
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    Thread Starter
       #10

    Quick question.
    Before I do an I/R, I always like to have the MS product key.
    I use produkey which seems to work best.
    Since there are 2 keys, which one is the original?
    Windows (BIOS OEM key) ----- -----
    Windows 10 Home ----- -----
    If I remember, the Windows 10 Home is the generic key???
    Pete
      My Computer


 

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