Changing name on my wireless network

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  1.    08 Aug 2018 #21

    Does anyone know how to get in touch with netgear?

    I have spent 20 minutes browsing through their website, and they just keep throwing me around on various pages, without offering a way of contacting them.
      My ComputerSystem Spec

  2.    09 Aug 2018 #22

    Go to this site, click on "Get help on my NETGEAR product" register your router to get 90 days of free support.
    Click image for larger version. 

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      My ComputerSystem Spec

  3.    09 Aug 2018 #23

    I was thinking about a contact email or a contact form, seems odd that they dont have any of those.
      My ComputerSystem Spec

  4.    09 Aug 2018 #24

    Hey Cerawy,
    Yea, they only have phone support and as you know, they charge you if it's after the 90 days

    You probably already tried these, but figured I'd throw them out there anyway ...
    1. Have you tried using a wired connection when trying to change the wireless names?
    2. If you don't use the 2.4ghz, have you tried turning it off and then change the 5ghz name?
    3. Don't know if that model has Smart Connect, but if it does try turning it off.
    4. Did you try the Smart Wizard - Smart Wizard Utility | Product | Support | NETGEAR

    Note: I've never used the Smart Wizard, so don't know if it's like doing a factory reset.
      My ComputersSystem Spec

  5.    09 Aug 2018 #25

    Out of all your suggestions, the only thing i have tried is disabling the 2.4ghz network and changing the name, but that didnt work, so im going to try the rest of your suggestions.
      My ComputerSystem Spec

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