Can't seem to connect some apps

Page 5 of 8 FirstFirst ... 34567 ... LastLast
  1.    23 Apr 2018 #41

    Hi.
    Sorry for the delay. Thanks Wynona for stepping in.

    Dave, the command I gave you was
    Code:
    chkdsk /r C:
    This needs to be run at an Admin Command Prompt

    If your hard drive is large, and there are a lot of errors, yes, it could take a long time. OTOH, it could just take a few minutes if there are no problems and the drive is small. OTOOH, if there are many errors (tons of reparse points which need to be corrected), it could take several runs to correct things.

    Once this is done, you can run
    Code:
    sfc /scannow
    (also at an Admin Command Prompt)

    With regard IE and internet settings: Until W10, IE was the way a computer connected to the internet - it held all the protocols; you couldn't update via Windows Update if it wasn't working correctly. Many viruses attacked IE settings to prevent WUs, as a way of maintaining control over the system. That was one easy way to check if you were infected (think: Conficker) - see if you can check for updates.

    IE still has some control over the connectivity in W10. The fact that you cannot get the setting to stay put is evidence of leftovers of an infection which has not been fully resolved. Forcing DNS resolvers in your NIC is only a band-aid. It is quite possible, that the infection leftovers could still be doing something (what, I don't know).

    So, would you like to continue? Or, are you going to leave it as-is, and replace the system soon.

    Nest steps would be to reset the TCP/IP and Winsock.

    Run the following commands in an Admin Command Prompt:

    Code:
    netsh int ip reset
    netsh int ipv6 reset
    netsh winsock reset
    The first one removes all user-configured IPv4 settings (including the Google DNS servers).
    The second one removes all user-configured IPv6 settings.
    The third one resets the Winsock catalog to a clean state.

    Then we need to run Ccleaner (free).
    Download CCleaner | Clean, optimize tune up your PC, free!

    Your passwords and bookmarks for FF are backed up, right?
    Run Ccleaner on the browsers - all of them, and clean out everything in them.
    Do not run it on anything else. Be sure to look at BOTH tabs:

    Click image for larger version. 

Name:	image.png 
Views:	1 
Size:	40.8 KB 
ID:	185881


    Click image for larger version. 

Name:	image.png 
Views:	1 
Size:	38.7 KB 
ID:	185882


    Then go into Registry and check everything EXCEPT Help Files

    Click image for larger version. 

Name:	image.png 
Views:	34 
Size:	18.5 KB 
ID:	185883

    -Scan for Issues
    -Backup
    -Fix all Issues
    -Rinse and repeat until it doesn't find anything anymore.

    Then go to TOOLS>Browser Plugins
    Go through each browser's tab and view all the plugins. Disable any that you don't need running in the browser or that you don't recognize.

    Click image for larger version. 

Name:	image.png 
Views:	1 
Size:	30.5 KB 
ID:	185884

    Reboot the system.

    If you are still having problems at this point, it might be wise to make sure the infection didn't somehow invade your router.

    You're not torrenting, right? Because if you are, you need to stop, or all this is in vain.
      My ComputerSystem Spec

  2.    23 Apr 2018 #42

    OK this is the results of the chkdsk let me know if you want me to run an F or R scan as well will hold on the other scan until we sort this one out just want to make sure I did the right one before proceeding to far more.

    Microsoft Windows [Version 10.0.16299.371]
    (c) 2017 Microsoft Corporation. All rights reserved.

    C:\WINDOWS\system32>chkdsk c:
    The type of the file system is NTFS.
    Volume label is Local Disk.

    WARNING! /F parameter not specified.
    Running CHKDSK in read-only mode.

    Stage 1: Examining basic file system structure ...
    1047552 file records processed.
    File verification completed.
    21955 large file records processed.
    0 bad file records processed.

    Stage 2: Examining file name linkage ...
    59979 reparse records processed.
    1275630 index entries processed.
    Index verification completed.
    0 unindexed files scanned.
    0 unindexed files recovered to lost and found.
    59979 reparse records processed.

    Stage 3: Examining security descriptors ...
    Security descriptor verification completed.
    114040 data files processed.
    CHKDSK is verifying Usn Journal...
    39975992 USN bytes processed.
    Usn Journal verification completed.

    Windows has scanned the file system and found no problems.
    No further action is required.

    951757071 KB total disk space.
    909887828 KB in 897281 files.
    415852 KB in 114041 indexes.
    4 KB in bad sectors.
    1191527 KB in use by the system.
    65536 KB occupied by the log file.
    40261860 KB available on disk.

    4096 bytes in each allocation unit.
    237939267 total allocation units on disk.
    10065465 allocation units available on disk.

    C:\WINDOWS\system32>
      My ComputerSystem Spec

  3.    23 Apr 2018 #43

    Dave1776 said: View Post
    OK this is the results of the chkdsk let me know if you want me to run an F or R scan as well will hold on the other scan until we sort this one out just want to make sure I did the right one before proceeding to far more.
    "Running CHKDSK in read-only mode"
    That's what happens when you don't specify a switch. I suggest using R, because R implies F. So, the command is
    Code:
    chkdsk /r c:
    How long did it take? I'd like to see it run with the R switch please...
      My ComputerSystem Spec

  4.    23 Apr 2018 #44

    Sorry about that didn't go back far enough and Wynona and I had a number of posts so that one got buried a page back. I'll run that one right now.

    And honestly I am going to be replacing this computer most likely the first part of June as this ones older and just not good enough for some games so looking to replace this one in early June. So question really would be is it worth it or not to go to much further when what I was having issues with have sort of been fixed even if bandaided?
      My ComputerSystem Spec

  5.    23 Apr 2018 #45

    Gonna run this now so will be down for the duration I guess will respond later when done.

    The one above took maybe hour tops as we went out to the grocery and was back in about an hour or so so...
      My ComputerSystem Spec

  6.    23 Apr 2018 #46

    Dave1776 said: View Post
    Sorry about that didn't go back far enough and Wynona and I had a number of posts so that one got buried a page back. I'll run that one right now.
    No problem. :)
    Dave1776 said: View Post
    And honestly I am going to be replacing this computer most likely the first part of June as this ones older and just not good enough for some games so looking to replace this one in early June. So question really would be is it worth it or not to go to much further when what I was having issues with have sort of been fixed even if bandaided?
    Well, as I said, there are leftovers of the infection affecting the Internet settings. Specifying the DNS servers on the NIC is only a band-aid and confirms that the infection has not been completely cleared out. CHKDSK is the most time-intensive of everything above; the rest is pretty quick. But it's up to you. I think I'd still have a snoop around my router and make sure the firmware is up-to-date, and that it hasn't been compromised. Worms will travel to everything connected to the network, including your router.
      My ComputerSystem Spec

  7.    23 Apr 2018 #47

    How would I check my router and if that somehow had some issues could it infect the new system?

    And shutting down now for the test will respond when back up sometime in the next century HA HA 1GB hard drive so will take time am sure.
      My ComputerSystem Spec

  8.    23 Apr 2018 #48

    one last question as it gave me the question of when to do it should I restart the system or shut it down fully and then restart after shut down?
      My ComputerSystem Spec

  9.    23 Apr 2018 #49

    Dave1776 said: View Post
    How would I check my router and if that somehow had some issues could it infect the new system?
    You'd have to give me the model of your router, for me to Google that info.
    Dave1776 said: View Post
    And shutting down now for the test will respond when back up sometime in the next century HA HA 1GB hard drive so will take time am sure.
    I think you mean 1TB. Yeah.....

    I'll make a suggestion: on your new system, use 2 drives: 1 smaller SSD for the operating system a programs, and another spinner (mechanical, like you have now), for your data. Move your data to the spinner using Windows to designate the location. Fixing OS problems on a smaller SSD (without all the data files on it) is MUCH faster. Also, get an external backup drive, and make Macrium images of your system drive, so when you get hit with something, you can just restore an image from the day before and be back in business. (and, yes, you can do this in a laptop.)
      My ComputerSystem Spec

  10.    23 Apr 2018 #50

    Monoprice 11538

    And yeah but am trying to squeeze out the best gaming system I can get and is close to maxing out the budget I am on for it so another drive might not be possible. And yes it is a laptop haven't used a desktop in a decade!

    And yep 1TB it's been a long day HA HA

    Did you see my restart question above should I restart or shut down then restart for this as the windows says on next restart but want to make sure I shut down the best way for the test
      My ComputerSystem Spec


 
Page 5 of 8 FirstFirst ... 34567 ... LastLast

Related Threads
Microsoft Edge, Windows Store, and Cortana, as well as most Microsoft apps, cannot connect to the internet. When I try to open the Windows Store it will not open and I get an Error message, 0x80072EE7. When I try to use Edge I get an error...
I recently had an odd Trojan horse and, while it seems to have been sorted, some damage has been done in it's wake. For some reason I cannot use any Metro apps. Windows Store says there is no internet connection, Cortana says it cannot connect,...
Solved apps can't connect out in Network and Sharing
every time I install a new app, it can't connect home. It is as if I have a proxy or VPN, but I don't. network detection is on. for instance, I installed Office 2016, but I couldn't sign in to my Office account. Also Box cloud sync couldn't...
Hi all. I have internet connection. I can browse web using Chrome, Opera, Firefox etc. but I cannot browse web with Edge. It says "hmm.. we can't reach this page." I cannot get windows update from update center, I cannot view my mails with buil-in...
Hi everyone, I have a little problem with Modern Apps on Windows 10, they can't connect to the proxy server when I am using its url, ej "proxy.*.com" but they connect fine if I use the proxy IP. The DNS Client is running and tried flushing the DNS...
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 14:18.
Find Us