Windows 10: Unable to connect to the Internet via Ethernet Cable Solved

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  1. Posts : 3
    Windows 10 Home 64-bit
       15 Apr 2018 #1

    Unable to connect to the Internet via Ethernet Cable


    Hello everyone,

    Since last Wednesday I cannot connect my PC to the Internet via Ethernet Cable. The last thing which was done was updating the system (KB4099989) the night before. Since then I tried to uninstall the update (unable) and restore the system (it didn't let me - there was an error). And finally, I checked the driver of NIC (updated/reinstalled but it didn't work out).

    Now, I'm operating via Tethering, but it's not a solution. I would be grateful for any tips/solutions.

    Regards,
    Kuba
      My ComputerSystem Spec

  2. AddRAM's Avatar
    Posts : 2,091
    Windows 7 Pro x64 Windows 10 Pro x64
       15 Apr 2018 #2

    What does the Network connection look like in Device Manager ?

    Any yellow marks on it ?
    Attached Thumbnails Attached Thumbnails Capture.JPG  
      My ComputersSystem Spec

  3.    15 Apr 2018 #3

    Open a cmd prompt type ipconfig /all post results with cable plugged in
      My ComputerSystem Spec


  4. Posts : 3
    Windows 10 Home 64-bit
    Thread Starter
       15 Apr 2018 #4

    There are no yellow marks in Device Manager.

    Click image for larger version. 

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      My ComputerSystem Spec

  5.    15 Apr 2018 #5

    In device manager delete the network connection reboot the open a admincmd prompt then type

    netsh winsock reset catalog
    netsh int ip reset c:\resetlog.txt
    ipconfig /release
    ipconfig /renew
    netsh int ipv4 reset
    netsh int ipv6 reset

    How do you connect as the ip shown is not in a normal range
      My ComputerSystem Spec

  6.    16 Apr 2018 #6

    Some other things you can/should check in addition to the options above:

    Check to see if you can connect to your router (or modem-router) from the problem PC. (Type the router's iP into your browser address bar.)
    Check to see if you can see other PCs in your LAN (Local Network). See if you can ping them.

    Restart the router. Turn off the PC, disconnect the Ethernet cable. Turn the router off for 15-20 seconds, turn back on. Wait for it to restart. Plug the PC back in. Restart PC.
      My ComputerSystem Spec

  7.    16 Apr 2018 #7

    JakubG said: View Post
    Hello everyone,
    Since last Wednesday I cannot connect my PC to the Internet via Ethernet Cable. The last thing which was done was updating the system (KB4099989) the night before. Since then I tried to uninstall the update (unable) and restore the system (it didn't let me - there was an error). And finally, I checked the driver of NIC (updated/reinstalled but it didn't work out).
    Now, I'm operating via Tethering, but it's not a solution. I would be grateful for any tips/solutions.
    Regards,
    Kuba
    Start Device Manager again, right-click the NIC driver and select "Update driver". Click "Browse my computer for driver software", then " Let me pick from a list of available drivers on my computer". If a driver is found, install it. You may have to restart your computer for the change to take effect.

    Ben
      My ComputerSystem Spec

  8.    16 Apr 2018 #8

    How come your Default Gateway, DHCP Server, and DNS server all point to the same IP address?
      My ComputerSystem Spec

  9. Berton's Avatar
    Posts : 5,289
    Win10 Home and Pro, Win10 Insider Preview, WinXP Home Premium, Linux Mint
       16 Apr 2018 #9

    My defaults show:
    IPv4 Address as 192.168.1.115
    Subnet Mask 255.255.255.0
    Default Gateway 192.168.1.1

    Usually just plugging in the power to a new Router then the Ethernet cable to the computer gets Internet access.
      My ComputerSystem Spec

  10. TairikuOkami's Avatar
    Posts : 3,333
    10.6 Home 1809 x64
       16 Apr 2018 #10

    DawsonvilleBill said: View Post
    How come your Default Gateway, DHCP Server, and DNS server all point to the same IP address?
    He is using router's DNS servers. Maybe that is the problem.


    Try to setup DNS server manually, for example: 1.1.1.1.
    Code:
    wmic nicconfig where DHCPEnabled=TRUE call SetDNSServerSearchOrder ("1.1.1.1")
    Attached Thumbnails Attached Thumbnails capture_04162018_224846.jpg  
      My ComputerSystem Spec


 
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