Windows 10: "The remote device or resource is not accepting the connection" error


  1. Posts : 17
    Windows 10 Technical Preview 10130
       03 Apr 2018 #1

    "The remote device or resource is not accepting the connection" error


    Hi all,

    Well this is a strange one. I was wondering why my Windows 10 was not updating - it hasn't been, for a few months - and why Cortana was insisting I was offline, when I am not, when I discovered via the Network Troubleshooter that, for Microsoft services, "The remote device or resource is not accepting the connection". Every other web site is fine.

    This also means that I am logging into Windows 10 with the local account, as the machine cannot connect to Microsoft to authenticate the remote account.

    The machine is a Lenovo PC with i7 processor and 8GB of RAM. It connects via Intel wireless. The internet works perfectly in all browsers (Edge, Chrome, IE). I can open microsoft.com without problems - it seems to be only Microsoft services such as Cortana, Windows Update and account authentication that are having problems connecting.

    There is no proxy set. A lot of internet pages recommend turning the proxy off as the first stage in resolving this problem, but my machine has never used a proxy.

    I have tried resetting IE, resetting Winsock, renewing my IP (all IP settings examined with ipconfig look fine) and a few other recommendations I have found on the net, but the problem persists.

    Does anybody have any idea how I can resolve this issue? I'm running out of ideas......

    Many thanks

    Andy
      My ComputerSystem Spec

  2.    03 Apr 2018 #2

    What is the contents of the host file and what antivirus do you use?
      My ComputerSystem Spec


  3. Posts : 17
    Windows 10 Technical Preview 10130
    Thread Starter
       04 Apr 2018 #3

    Hi Samuria,

    Many thanks for your reply! It is much appreciated.

    Here are the contents of my hosts file - strangely, it looks empty.

    # Copyright (c) 1993-2009 Microsoft Corp.## This is a sample HOSTS file used by Microsoft TCP/IP for Windows.## This file contains the mappings of IP addresses to host names. Each# entry should be kept on an individual line. The IP address should# be placed in the first column followed by the corresponding host name.# The IP address and the host name should be separated by at least one# space.## Additionally, comments (such as these) may be inserted on individual# lines or following the machine name denoted by a '#' symbol.## For example:## 102.54.94.97 rhino.acme.com # source server# 38.25.63.10 x.acme.com # x client host# localhost name resolution is handled within DNS itself.# 127.0.0.1 localhost# ::1 localhost


    As for antivirus, when the problem started, I was just using Windows Defender. I am now using AVG but have also tried Avast! to see if I could resolve the problem, but nothing has helped.

    Many thanks!

    Andy
      My ComputerSystem Spec


 

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