Internet not working after 15 March MS updates

BobSter2 · 17 Mar 2018

The Windows updates of 15 March 2018 have stopped my internet working.

These are: kb4011695, kb4018291, kb4011234, kb4088785, kb4088776, kb408876, kb4088776 (9)

The computer can see my wifi router, but reports a yellow triange warning and 'no internet access'. Three other devices can see the internet AOK through the same router.

I have had similar problems a couple of times in the last year after MS updates and have found a workaround by switching to a USB wifi dongle. No luck, this time.

I restored the system to its pre-update condition (using the MS restore point) and everthing was fine.

Then I turned off windows updates in Task scheduler, but (another day later) it has installed them again and I have the same problem with not being to see the internet. This time system restore did not complete (not enough disk space). After the failed system restore, there is 6GB free on C:; the latest updates (the list from the 15th March) still display in the update history, but do not appear in the list of uninstallable updates. The two restore points I had made have been wiped.

What next ? thanks. I can get online with a different machine, but not with the affected one.

Win10Home 1709 16299.309
Levono Yoga 2 Pro laptop
Core i7 4500U
Onboard Network Card Intel N7260

---------
15th
kb4011695, kb4018291, kb4011234, kb4088785, kb4088776, kb408876, kb4088776 (9)

13th
kb4074588, kb4011690, kb3172459, kb4011697, kb4090913, kb4018297, kb4018290, kb4011152, kb4018292, kb3172471, kb kb4011695, kb4018291, kb4011234, kb4088785, kb4088776, kb4088776, kb4088776

12th
kb40745595, kb4011679, kb4011678, kb4011700, kb4011676,

dalchina · 17 Mar 2018

Hi, 6Gb is too small amount of free disk space on any measure. It's possible you only have a 128Gb SSD glancing at the internet. Please advise disks in your PC.

Whatever you do you'll have to free up space.

Where did you look for the list of installed updates? In Settings?
Try (just a last hope) the Control Panel, Programs and Features, View Installed Updates.

As your System Restore failed, one way to clean this up would be an in-place upgrade repair install.

Does an ethernet connection work- assuming it has one?

Internet: basics:
Have you tried rt clicking the tray icon, Troubleshoot?
Possibly see:
https://support.microsoft.com/en-gb/...nection-issues
(Note: there may be instances where you need support via another internet connected PC).

Check with Lenovo's site for reports related to your device.

I turned off windows updates in Task scheduler, but (another day later) it has installed them again

MS has made it much harder to do this. See:
Stop Windows 10 Updates Properly and Completely Solved - Windows 10 Forums

BobSter2 · 17 Mar 2018

>Try (just a last hope) the Control Panel, Programs and Features, View Installed Updates.

I found two recent (17th) removeable updates there. Removed one to no effect. Restarted and removed the other. The restart for that one has been hanging for an hour so far..... will give it a couple more hours

128GB partition on a 256GB SSD. No ethernet port.

dalchina · 17 Mar 2018

The restart for that one has been hanging for an hour so far

- sounds as if your failed System Restore may have done some damage...

BobSter2 · 17 Mar 2018

Yer, something got broke bigtime there (KB4088776 and KB4090913 were the remaining updates referred to in post #3 and it was KB4090913 that I had just removed before it went all FUBAR).

I've had to do a full system restore (using an external restore point). I am now back to my AOK state of 14 March 2018, (before the problem MS update). (I've lost a couple of things off C: which I was hoping to avoid, but its not the end of the world.).

For now, I have turned off MSupdates using this
Download NoVirusThanks Win Update Stop - MajorGeeks
is it kosher/effective ? or should I go with the WUMT Wrapper Script ?

(I have also cleaned some orphaned patches from C: and now have 15GB free)

ofc, this is all just a workaround and presumably I will still have the same problem from the OP if and when I install the 15 March updates ....

dalchina · 17 Mar 2018

Good it's working and you're using disk imaging or similar.

Suggest you run through some routine checks:
1. First check your disk:
Download and run Hard Disk Sentinel (trial) and make sure all disks are reported as good.
If not, do not continue, and post a screenshot of its GUI.

2. Now check your file system:

From an admin command or powershell prompt
[Windows key + X, click command prompt (admin)]
chkdsk C: /F
Your PC will need to restart.
Post back the result, which you can get after a restart as follows:
Read Chkdsk Log in Event Viewer in Windows 10 Windows 10 Tutorials
or
How to read Event Viewer log for Chkdsk in Windows 10 [Tip] | dotTech
or
How do I see the results of a CHKDSK that ran on boot? - Ask Leo!
Make sure the result is clear or fixed- else do not proceed.

3. If ok, then from an admin command or powershell prompt
SFC /SCANNOW

If all that's ok, and now with more space, then you could
Download and install Windows Update Minitool (free)
- make sure your disk image is current
- manually create a system restore point
- run WU Minitool and scan for updates
- choose and apply an update
- check consequences

If ok- update disk image

Repeat until confident enough to enable W Update.
-

EdTittel · 17 Mar 2018

Hopefully, this will be fixed when the 1803 upgrade is released. Don't forget to make and keep a working image backup handy before you upgrade, so you can revert if you should need to. Ouch! Sorry for your trouble...
--Ed--

BobSter2 · 18 Mar 2018

dalchina said:

Suggest you run through some routine checks:
1. First check your disk:
2. Now check your file system:
3. If ok, then from an admin command or powershell prompt
SFC /SCANNOW

If all that's ok, and now with more space, then you could
Download and install Windows Update Minitool (free)
-

Thanks for your help.

1. It is OK. "Perfect", actually.
2. Checking file system on C:
The type of the file system is NTFS.
Volume label is Windows8_OS.

Stage 1: Examining basic file system structure ...
661760 file records processed. File verification completed.
10898 large file records processed. 0 bad file records processed.
Stage 2: Examining file name linkage ...
26159 reparse records processed. 811640 index entries processed. Index verification completed.
0 unindexed files scanned. 0 unindexed files recovered to lost and found. 26159 reparse records processed.
Stage 3: Examining security descriptors ...
Cleaning up 5 unused index entries from index $SII of file 0x9.
Cleaning up 5 unused index entries from index $SDH of file 0x9.
Cleaning up 5 unused security descriptors.
Security descriptor verification completed.
74941 data files processed. CHKDSK is verifying Usn Journal...
34406592 USN bytes processed. Usn Journal verification completed.

Windows has scanned the file system and found no problems.
No further action is required.

94371839 KB total disk space.
80114848 KB in 457371 files.
315688 KB in 74942 indexes.
0 KB in bad sectors.
773607 KB in use by the system.
65536 KB occupied by the log file.
13167696 KB available on disk.

4096 bytes in each allocation unit.
23592959 total allocation units on disk.
3291924 allocation units available on disk.

Internal Info:
00 19 0a 00 bb 1e 08 00 b0 a9 0c 00 00 00 00 00 ................
c9 02 00 00 66 63 00 00 00 00 00 00 00 00 00 00 ....fc..........

Windows has finished checking your disk.

3."Windows Resource Protection found corrupt files and successfully repaired
them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
example C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not
supported in offline servicing scenarios."

.....you want all 22,000 lines from the log ?!!

4. Yeah, I'll have a play when I get time

dalchina · 18 Mar 2018

.....you want all 22,000 lines from the log ?!!

- not if the conclusion was that if passed, thanks. If so, sounds good..

colombiche · 18 Mar 2018

BobSter2 said:

The Windows updates of 15 March 2018 have stopped my internet working.

These are: kb4011695, kb4018291, kb4011234, kb4088785, kb4088776, kb408876, kb4088776 (9)

The computer can see my wifi router, but reports a yellow triange warning and 'no internet access'. Three other devices can see the internet AOK through the same router.

I have had similar problems a couple of times in the last year after MS updates and have found a workaround by switching to a USB wifi dongle. No luck, this time.

I restored the system to its pre-update condition (using the MS restore point) and everthing was fine.

Then I turned off windows updates in Task scheduler, but (another day later) it has installed them again and I have the same problem with not being to see the internet. This time system restore did not complete (not enough disk space). After the failed system restore, there is 6GB free on C:; the latest updates (the list from the 15th March) still display in the update history, but do not appear in the list of uninstallable updates. The two restore points I had made have been wiped.

What next ? thanks. I can get online with a different machine, but not with the affected one.

Win10Home 1709 16299.309
Levono Yoga 2 Pro laptop
Core i7 4500U
Onboard Network Card Intel N7260

---------
15th
kb4011695, kb4018291, kb4011234, kb4088785, kb4088776, kb408876, kb4088776 (9)

13th
kb4074588, kb4011690, kb3172459, kb4011697, kb4090913, kb4018297, kb4018290, kb4011152, kb4018292, kb3172471, kb kb4011695, kb4018291, kb4011234, kb4088785, kb4088776, kb4088776, kb4088776

12th
kb40745595, kb4011679, kb4011678, kb4011700, kb4011676,

I found the update that is messing with the Wifi here at school. It is the KB4088776. I have some students with the same issue on windows 10. Tested on a surface Pro which has the same issue. Uninstalled the update mentioned and Wifi is working as usual again.