Can't get WOL to work

EdTittel said:

Here's another BIOS setting for you to check: You must DISABLE [Erp Support] option in BIOS, according to this Gigabyte FAQ on the Ultra Durable 3 product family: Does it support Wake on LAN (WOL)? | FAQ - GIGABYTE Global
Hopefully, this will be your "silver bullet!"
--Ed--

Thanks Ed - our time zone difference makes our conversation pretty drawn out. I'll have a look at that in the morning. What's strange is that it was working fine until I reinstalled Windows 10. That shouldn't have altered anything in the BIOS.

EdTittel said:

Yes, that's correct. But you never know for sure, unless you check! This is turning out to be more of a wild goose chase than any of us ever expected it to be. Sorry for your ongoing saga!
--Ed--

Yeah! Turning out to be a rare mystery. I really appreciate the time and effort you're putting in to try and help. Have to see a client first thing this morning so will not be in the office until mid-day.
Ken

oldcelt said:

In answer to Ed's message #2 this is the NIC Power Management option screen:-

Attachment 176921

As you can see all the correct options have been selected.

Are you using magic packets? if no uncheck "Only allow magic..."

roy111 said:

Are you using magic packets? if no uncheck "Only allow magic..."

I use a WOL App to start the PC from my iPhone or iPad normally. I assume the app sends magic packets?
The App is Mocha WOL 2.1.

oldcelt said:

I use a WOL App to start the PC from my iPhone or iPad normally. I assume the app sends magic packets?
The App is Mocha WOL 2.1.

Yes it should be "magic",
have you insert MAC address of the sleeping PC?

roy111 said:

Yes it should be "magic",
have you insert MAC address of the sleeping PC?

Yes, it’s all set up correctly with MAC address and a reserved IP address in the router. As I said earlier, the whole thing was working fine until I had to re-install Windows 10 a week or so ago.

EdTittel said:

Here's another BIOS setting for you to check: You must DISABLE [Erp Support] option in BIOS, according to this Gigabyte FAQ on the Ultra Durable 3 product family: Does it support Wake on LAN (WOL)? | FAQ - GIGABYTE Global
.
Hopefully, this will be your "silver bullet!"
--Ed--

Sorry Ed, I don’t appear to have a BIOS setting Erp Support. Went carefully through every line of the BIOS settings, even the headings which obviously weren’t relevant just in case. :-(

Ken