Windows 10: Internet disconnects ramdomly Solved

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  1. Posts : 488
    Win 10 pro Upgraded from 8.1
       24 Jan 2018 #1

    Internet disconnects ramdomly


    My Z97 win 10 Pro fulling updated
    The Internet has been disconnecting randomly or after a long period of the computer is idle.

    This is happening on both my LAN NIC and My Wireless NIC. I am not losing Network connection
    my network is 4 computer on a P2P network I can access the drives. i just can't connect through the internet "GO TO My PC" I work remotely and need this to work

    I have ordered a new NIC LAN but last night I left it on wireless only and this morning I can not access the internet.
    I will have to reboot to get it back.
    Must be some setting got changed on one of the last WU or the Patch installed last week \
    any Idea's
      My ComputersSystem Spec

  2.    24 Jan 2018 #2

    Anything in the event log when it dies from a CMD prompt type ipconfig /all does it still have an IP and default gateway
      My ComputerSystem Spec


  3. Posts : 10,698
    Windows 10 Pro and Windows 10 Pro Insider
       24 Jan 2018 #3

    In Device Manager, Network Adapters, right click it and select properties. See if you have a 'Power Management' tab. If you do, uncheck 'Allow the computer to turn off this device to save power' if you have it.

    Click image for larger version. 

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    Or, if it looks like this uncheck energy efficient ethernet

    Click image for larger version. 

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      My ComputersSystem Spec


  4. Posts : 488
    Win 10 pro Upgraded from 8.1
    Thread Starter
       24 Jan 2018 #4

    Samuria said: View Post
    Anything in the event log when it dies from a CMD prompt type ipconfig /all does it still have an IP and default gateway
    Yes network is still up only the internet is disconnecting.
      My ComputersSystem Spec


  5. Posts : 488
    Win 10 pro Upgraded from 8.1
    Thread Starter
       24 Jan 2018 #5

    essenbe said: View Post
    In Device Manager, Network Adapters, right click it and select properties. See if you have a 'Power Management' tab. If you do, uncheck 'Allow the computer to turn off this device to save power' if you have it.

    Click image for larger version. 

Name:	z1.png 
Views:	4 
Size:	53.1 KB 
ID:	174012

    Or, if it looks like this uncheck energy efficient ethernet

    Click image for larger version. 

Name:	z2.png 
Views:	3 
Size:	65.1 KB 
ID:	174013
    Thanks I have unchecked allow the computer to turn off this device to save power. I get back to with results in tomorrow. Thanks for the Information I had missed this
      My ComputersSystem Spec


  6. Posts : 10,698
    Windows 10 Pro and Windows 10 Pro Insider
       24 Jan 2018 #6

    You're welcome. I hope it works for you.
      My ComputersSystem Spec


  7. Posts : 488
    Win 10 pro Upgraded from 8.1
    Thread Starter
       25 Jan 2018 #7

    essenbe said: View Post
    You're welcome. I hope it works for you.
    New NIC card going in today
      My ComputersSystem Spec


  • Posts : 488
    Win 10 pro Upgraded from 8.1
    Thread Starter
       28 Jan 2018 #8

    Yep issue still exists, somehow overnight that computer turns off the internet. not my network is still is up just the internet disconnect and takes a reboot to get it back on again.
    Last edited by Clintlgm; 31 Jan 2018 at 14:20.
      My ComputersSystem Spec


  • Posts : 488
    Win 10 pro Upgraded from 8.1
    Thread Starter
       31 Jan 2018 #9

    Ok, this issue is still giving me fits. it appears that about every 6 hours something turns my internet off on this one computer. This started happening about 2 weeks ago.
    I put in a new Nic Intel 1210, the built-in 1218-V was apparently still working.
    Broadcom 802.11AC working
    When this happens it is only the internet that is being shut off and it does require a reboot to get the internet online again.
    It happens with any of the three NIC I have on this desktop listed above.

    My P2P network 3 desktops 1 notebook stay up. I am able to access drives and transfer file from this computer and the other 3 still have internet access.

    So that isolates the problem to this computer only. the other three still have internet and network so that should eliminate a cable modem problem or an Asus AC1900 router problem.
    I suspect the issue started with the KB4056892 update, I did install the KB4073290 update that did fix some other issues I was having. It took me a few days to notice this internet problem. I have images that I can restore from before those update but be going back that far world cause issues with my business.
    I Have Sleep shut off using gpedit setting
    I have hibernation shut off in advanced setting power options. All my computer are on good UPS so I would know it hibernation was taking place. which really doesn't matter since yesterday the internet shut off as I was online and using it.

    So somewhere there has to be some setting that is telling my internet to turn off every 6 hours or so. Causing me to reboot the computer to regain internet access.

    This one really has me frustrated as I need to access this computer remotely from time to time and I can not do this without it being on the internet.
      My ComputersSystem Spec


  • Posts : 10,698
    Windows 10 Pro and Windows 10 Pro Insider
       31 Jan 2018 #10

    As sort os my last stab at it, check Scheduled Tasks and see if you have anything that may be causing your issue. Is it the 6 hours you mention or certain times? If you are pretty set in your habits where you turn it on about the same time every day, it could be a set time it turns off. Hope I explained that right.

    Failing that, try to start up in Safe Mode with Networking and see if it still happens.
      My ComputersSystem Spec


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