Connection drops completely when trying to use the Internet

Mesh said:

THIS ^^ is what worked for me as well. Thanks ATxk, you've solved this issue that no one else seemed to know!!

Hahah, no problems :) Happy to be able to help someone else out !

have the same recurring problem and found the problem for me - problem still exists but I can solve in a tick now...
LOST SIGNAL... wi-fi
Network and sharing click
Access type click
Wi-Fi status Click on wireless properties
Security click
Security type – WPA2-Personal
Private network (not home network – keeps skipping)

Mesh said:

Hello Hiedtechie,

I actually bought the USB 3.0 adapter above, disabled my Broadcom Gigabit Network, and only running the ASIX drivers from Plugable.......yet, I'm having the same dropping connection issue from the internet. I've also changed the Cat5e cable, plugged it directly to Plugable (bypassing my router), and all without any success.

A replacement adapter is on it's way from pluggable, but I'm thinking this driver dropping out/needing update/rollback/unplugging adapter/reinstalling driver issue is related to Win 10 rather than the adapter???
IDK......very frustrating......

Dont bother to buy a new one, I have the exact same problem with another adapter with same chipset, Asix one. Works good, then suddenly Windows shows broken connectivity. Workaround is just to unplug and plug in again, or disable adapter and re-enable. I guess the driver is just badh programed by Asix. Sadly I found out about this just after I bought this adapter. There are other usb 3.0 gbit adapters with a Realtek chip, RTL8153. A bed is to buy one of these, I think Realtek drivers work better than shitty Asix.

I also noticed the Asix sometimes just runs in usb 2.0 modus. You cannot see this until you do a bandwidth test, for example with iperf. Windows shows always 1gbit connectivity, regardless. When it is in usb 2.0 modus, it just performs about at 270mbit, in usb 3.0 it gives me a 670mbit output on my LAN.

I was struggling with this same issue for nearly 2 months. When connected via an Ethernet cable, everything would be fine for hours on end. But if I played a Youtube video or even an embedded video on a news site, the computer would freeze the video after about 10 minutes. It would then switch to WiFi and struggle to keep an internet connection. I would then have to reboot or disable/enable the Broadcom Netlink Gigabit Ethernet. The ethernet connection would be restored but watching a video would again cause the same issue.

This evening, I called Motorola Tech Support as a last resort because my cable modem is SBG6580 Arris (1-877-466-8646). Time Warner Cable is my service provider. The tech support guy was brilliant. He asked me to go to the cable modem settings (typically 192.168.0.1) and read out the power values for the Downstream Bonded Channels. He said these should be between -8.0 dBmV and +8.0 dBmV. (They were). For the Upstream Bonded Channels, he said that the power values should be in the 30.0 dBmV to 50 dBmV range. (Again, they were). He assured me that these checks confirm that the issue is not with the cable provider but rather the way the laptop is managing the internet signal from the modem.

He suggested a simple fix: Disable WiFi. To do this, I right clicked on the Windows 10 Start button, went to Network Connections and disabled the WiFi by right clicking on the icon. His theory was that something was causing my laptop to switch to WiFi because it could. By disabling WiFi, we were forcing my laptop to hold on to the Ethernet connection.

And viola, it worked! He asked me to call him back if there was an issue but there wasn't. I ran a Youtube video for nearly 4 hours and the connection was perfect throughout. It still was when I stopped playing, signed up to this forum and posted this response.

Good luck!