Windows 10: slower internet connection on ethernet than wireless Solved

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  1.    21 Jan 2018 #21

    RickC said: View Post
    I'm confused. Neither of the screenshots in the OP show a complete dl/ul cycle. The ping times to the Ookla test server for both are the same but the top one shows an upload in progress and the bottom one shows a download in progress.

    Why not show the results of a completed cycle for both (and clearly label them) if one's supposed to be via ethernet and the other via wireless?

    Attachment 173692

    Also, given that your concern is on the LAN side of things (Ookla test server on iNet > SuperHub > Asus router > device via ethernet), I'm not sure measuring the WLAN side of things (Ookla test server on iNet > SuperHub > device via wireless) is going to give you a decent comparison.

    IMO a better initial comparison would be:
    Speedtest test server on iNet > SuperHub > Asus router > device via existing ethernet = result 1
    Ookla test server on iNet > SuperHub > device via existing ethernet = result 2

    If you have a laptop then do the first 2 tests then add another two tests:
    Ookla test server on iNet > SuperHub > Asus router > laptop via 1-3mtr ethernet = result 3
    Ookla test server on iNet > SuperHub > laptop via 1-3mtr ethernet = result 4

    At least then you're only testing the ethernet connections/components (and any signal loss).

    PS - If this is a Virgin SuperHub 3 then has its firmware been upgraded by Virgin Media? The original iteration had well-known problems when used in 'modem' mode.

    Hope this helps...
    ill get some new shots
    Click image for larger version. 

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    ill have to try some more in the morning as other people are on wlan

    Also my superhub is an VMDG480 and is old as balls
      My ComputerSystem Spec

  2.    21 Jan 2018 #22

    pusheen said:
    i tried connecting to modem but pc wouldnt recognise ethernet.
    On the VM SuperHub, only one ethernet port is active in 'modem' mode. You would need to disconnect your Asus router temporarily and use the same port to carry out 2 of the ethernet performance comparison tests. This would be quicker than reverting the SuperHub temporarily to 'router' mode.

    Hope this helps...
      My ComputerSystem Spec


  3. Posts : 12,502
    Windows 10 (Pro and Insider Pro)
       21 Jan 2018 #23

    @pusheen , I didn't carefully read all thread, but, did you check router settings, if there are any limitation per user or similar?
      My ComputerSystem Spec

  4.    21 Jan 2018 #24

    pusheen said: View Post
    ill get some new shots

    ill have to try some more in the morning as other people are on wlan

    Also my superhub is an VMDG480 and is old as balls
    Good screenshots. Thanks.

    The VMDG480 is the original SuperHub 1. I'm amazed the Virgin Media support person didn't pick up on that and offer a replacement. However, VM may still be sticking to its "free upgrade only if it's broken otherwise 50" policy.

    I suggest it's worth carrying out the ethernet comparison tests with and without the Asus router connected. If you can prove that your SuperHub 1's throughport is sub-standard in 'modem' mode then surely that's a reason for a free upgrade. Currently it doesn't look like it's even passing through 100Mbit/s, let alone 1000Mbit/s.

    PS - The SuperHub 2ac has better 5GHz speeds and is more comfortable supporting multiple wireless devices at the same time (up to 20).

    Hope this helps...
    Last edited by RickC; 22 Jan 2018 at 04:46.
      My ComputerSystem Spec

  5.    22 Jan 2018 #25

    Hi there

    If you are doing an upgrade and don't want Wireless -- then a decent 4 port switch could also be an answer --- have the cables from the computers going into the switch and you only need 1 LAN cable going to the router -- these switches are cheap and can easily do 1 Gb/s -- assuming your Virgin media thing is capable of it -- no experience of Virgin media - but the switch idea should save running a load of cables all over the place --simply have ONE from switch to router.

    Also it only counts as 1 LAN connection if you are restricted on LAN traffic -- never heard of that being done but my experience of the UK is that they just do almost anything different from anybody else - not always a bad idea but -- well different. !!!

    I suspect your router is bust or no good -- !!! I also don't know why more people don't advise the use of switches -- they used to be expensive and for businesses only -- now very good and cheap for home/ small offices. 4 computers on a switch won't slow internet down as far as LAN is concerned - switching speeds are electronic -- far faster than you can type or even an SSD can write at when down loading.

    You can get a decent one for around 15 EUR -- 10 GBP or so -- here's a good 5 port one on Amazon

    NETGEAR GS205-100UKS 5 Port Gigabit Ethernet Desktop Switch: Amazon.co.uk: Computers Accessories

    Instead of me running 4 / 8 cables over 100 metres in hard frosty ground etc - I only need ONE and I'm using an 8 port switch in my shed - so when I'm ready I'll really restrict any Wifi activity on my setup.

    I currently need weather to clear up but running 1 cable is better than 8 !!!!!!.

    Cheers
    jimbo
      My ComputerSystem Spec

  6.    22 Jan 2018 #26

    did a quick test ill post mroe results later but connecting directly to the modem gives me 110mbps! im assuming its the router. i called asus support and they didnt help much and said i should return it to amazon.Click image for larger version. 

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    but to do this i had to set my modem back to router mode and it is using wap security
      My ComputerSystem Spec


  7. Posts : 17,855
    windows 10 professional version 1607 build 14393.969 64 bit
       22 Jan 2018 #27

    At the home are there wall outlets for the ethernet?
    Didn't that take the router out of the picture?
    Or did you have to move the computer and router to each room in the house?
      My ComputerSystem Spec


  • Posts : 12,502
    Windows 10 (Pro and Insider Pro)
       22 Jan 2018 #28

    AndreTen said: View Post
    pusheen , I didn't carefully read all thread, but, did you check router settings, if there are any limitation per user or similar?
    It's not usual to quote my posts... but

    Did you check possible bandwidth limitation in router?

    Check this thread.. new-asus-router-update-has-bandwidth-limiter-for-clients
      My ComputerSystem Spec

  •    22 Jan 2018 #29

    pusheen said:
    did a quick test ill post mroe results later but connecting directly to the modem gives me 110mbps! im assuming its the router. i called asus support and they didnt help much and said i should return it to amazon.
    but to do this i had to set my modem back to router mode and it is using wap security
    That's much better!

    If connecting a device directly to your VM SuperHub gives you an ethernet throughput of 110Mbit/s in 'router' mode but only ~10Mbit/s in 'modem' mode then the issue is with the SuperHub and its 'modem' mode (not the Asus router).

    The only way to tell for certain is to carry out the comparison tests I suggested earlier, summarised as follows:

    'Router' mode test
    1. Disconnect Asus router from Superhub.
    2. Ensure Superhub is in 'router' mode.
    3. Connect directly to SuperHub (any port) and carry out speed test.

    'Modem' mode test.
    1. Disconnect Asus router from Superhub.
    2. Ensure Superhub is in 'modem' mode.
    3. Connect directly to SuperHub (same port as used by Asus router) and carry out speed test.

    If the results show the issue is due to 'modem' mode then you should be able to go back to Virgin Media for a free (and newer) replacement SuperHub.

    Hope this helps...
      My ComputerSystem Spec

  •    22 Jan 2018 #30

    AndreTen said: View Post
    It's not usual to quote my posts... but

    Did you check possible bandwidth limitation in router?

    Check this thread.. new-asus-router-update-has-bandwidth-limiter-for-clients
    AndreTen you babe! 110mbps down on ethernet on router! this has kept me up at night for so long thank you so much. the layout formt he forum is a bit different but in traffic manager i turn off qos and it works. qos off wont effect too much will it?

    thank you to everyone for your help ill +rep you all
      My ComputerSystem Spec


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