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Unable to see the local router Wi-Fi network
I am working on a friend HP All-in-one system that has a Wi-Fi interface. It came with Windows 10 so there has been no upgrade from a previous version of Windows. Some of the System Specification:
HP 23-r119c All-in-One Desktop PC
Intel Core i3-4170T CPU
8 GB of memory
Integrated Intel HD Graphics
Realtek ALC3228 sound
Wireless LAN 802.11b/g/n fetirung 2.4 Ghz 1 x 1 technology
(Shows in device manager as a Realtek RTL8188EE 802.11 bgn Wi-Fi Adaptor)
1TB Disk drive
CD/DVD burner drive
Side note I am not sitting at the system now and have no access. I am trying to see if anyone has seen an issue exactly like that. I did lots of research, seen lots of issues reported that are similar but none that fit my exact symptoms. Most fixes reported for issues where a Wi-Fi network is not showing up did not work for me.
So here it is. The connection to the local Wi-Fi router used to work fine. The name of the Wi-Fi network is BELL500. At some point in time the Wi-Fi network BELL500 disappeared. It does not show when I click on the Wi-Fi icon on the task bar. But other Wi-Fi networks do show up. Here is what I have tried so far.
- 1- Using my own laptop I was able to connect to the local Wi-Fi network BELL500 and had access to the Internet. So router and service provider are fine.
- 2- Downloaded the Wi-Fi adaptor driver from HP and install. To do so I first uninstall the device from the device manager and then ran the installation script I downloaded from HP. The Wi-FI adaptor was created and available network showed up. But the problem persists. Connection is not possible to local Wi-Fi network BELL500 since it is not listed in the available network.
- 3- Perform and sfc /scannow. There was no problem found. The problem is still there, the Wi-Fi network BELL500 does not show up.
- 4- Connected to a Wi-Fi network available from the list that had no security. It connected but it is a guest network and needed more credential to continue that I did not have.
- 5- Enabled my iPhone connection sharing. It showed up on the Wi-Fi list indicated that the service to discover the network also worked fine.
- 6- Tried to add and configure manually using control panel the BELL500 network. Even tried to use a different name. Did not work, never came up as a possible network to connect.
- 7- Shutdown the All-in-One system. Powered off/on the Wi-Fi router and waited for connection to work. Rebooted the All-in-One. There is no change for the local Wi-Fi network BELL500 it still did not show up. Other networks do show up.
- 8- Re-enable my iPhone connection sharing. It appeared on the All-in-One and I made the connection. I was able to get the All-in-One on the internet and it worked fine.
From all that it seems as if the Wi-Fi adaptor on the All-in-One worked fine, the Windows 10 services to discover and make connection to Wi-Fi network work fine and the router also worked fine. But from some weird and unknown reason the local Wi-Fi network BELL500 has disappeared and we are unable to get it back.
I executed a “netsh wlan show all” before and after the reboot. I put the result in 2 files that I have attached. Never saw the BELL500 network. The output are in french. If there is anything you need translated let me know. One thing I found strange on the output is that in the list of SSID there is one with no name. I tried the same command and I never saw an entry like that on my laptop.
One thing I forgot to do while trying to fix the problem was to search the registry to find if the BELL500 is listed anywhere. Is it possible that the Wi-Fi network BELL500 is still present somewhere in the registry, but that the registry entry is in a way that it would not display on the list, be listed with the netsh wlan command, would prevent the network to be rediscover and could not be used. If I found any entries in de registry with the BELL500 network should I delete them? Any idea as to what I should look at or do to try to clear the situation.
Thank you,
Luc
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