Windows 10: Latest update done, and can no longer access internet

  1.    18 Jan 2018 #1

    Latest update done, and can no longer access internet


    I've been having nothing but bad experiences with Windows updates lately....

    About a month ago, I did an update and it completely replaced my OS with a new version causing my default settings to change, eliminating some of my programs and causing many problems for me to fix, which took me awhile to do. With these all done, I decided last Saturday (Jan. 13th) being past the second Tuesday of the week, I would do another update which shouldn't involve the replacing of my entire OS because I heard the next one of those wouldn't be until April. Well, it happened anyway.

    After waiting several hours for the download of the updates and then even longer for it all to install, my computer is now in even worse shape. After resetting my default programs again and making other re-adjustments, I tried going online. I was able to connect to Wi-fi, but not able to go to any websites at all. I would type in the address and press "enter", and then nothing would happen would several minutes until I get a message saying something like, "Timed out", or "The webpage cannot be reached".

    I then scanned with ADWcleaner and then Malwarebytes to see if anything bad had been installed on my laptop. Nothing was found.

    So what can I do now? And why was my entire OS replaced with a new version again so soon? Isn't that supposed to happen like every 6 months or so? The last time was a disaster, so I was going to avoid doing that again, and now it happened again just a month later with even worse results. So again, what should I do at this point?

    FWIW, I believe one of the updates in the list was for version 1703, which seems to be the version I now have. What I don't understand is how it could be a "replacement" version since it came out in April of 2017. Doesn't make sense. This update was just done last Saturday, and the previous update was about a month prior to that.
    Last edited by Delly10; 18 Jan 2018 at 15:48.
      My ComputerSystem Spec

  2.    18 Jan 2018 #2

    Can you run some cmds so we can see were we are post all results open cmd prompt
    Winver
    Tracert 194.119.131.66
    Ping Adobe.com
    Ipconfig /all
      My ComputerSystem Spec

  3.    18 Jan 2018 #3

    Samuria said: View Post
    Can you run some cmds so we can see were we are post all results open cmd prompt
    Winver
    Tracert 194.119.131.66
    Ping Adobe.com
    Ipconfig /all
    I am not familiar with what you're asking me to do. However, I know what command prompt is. Do you want me to enter all the info you gave me and then press enter? If so, am I to enter all those lines at the same time, or each one individually?

    EDIT: After looking up those commands using Google, I have a better understanding of how to do it. I'll try doing it tonight when I get home and give you the results tomorrow.
    Last edited by Delly10; 18 Jan 2018 at 16:52.
      My ComputerSystem Spec

  4.    19 Jan 2018 #4

    Search for "Network Reset" in Settings. run the Network Reset then reboot.
      My ComputersSystem Spec

  5.    19 Jan 2018 #5

    Samuria said: View Post
    Can you run some cmds so we can see were we are post all results open cmd prompt
    Winver
    Tracert 194.119.131.66
    Ping Adobe.com
    Ipconfig /all
    Ok, I've done everything you said and more. I did it all last night, but still don't have internet. Here's what happened:

    Winver: It shows I have version 1709.

    Tracert: Showed a path where my signal was going. Places like Minneapolis and London showed up, along with several others.

    Ping Adobe.com: It said, "Pinged with 32 bytes of data. Request timed out 4 times. Packets sent--4. Received--0. Lost--4. (100% loss).

    IPconfig/all: Showed Wi-fi adapter Intel Dual band wireless--AC 3160. Enabled, yes.

    I also did an sfc/scannow to see what it would show. It showed no integrity violations.

    I'd like to also point out that I attempted to turn off my Avast antivirus in case it was blocking everything. I clicked the icon but it wouldn't open. I also tried to run Junk Removal Tool. It froze at "Searching for Updates". Malwarebytes and ADWcleaner works though. Found nothing. In addition, I tried using Microsoft Edge as the browser instead of Chrome in case it was Chrome that was causing my issue. Still didn't work. I even tried connecting to a different Wi-fi network in case it was the Wi-fi I was using that was the issue. Same result.

    After all this, I shut down and restarted my computer in hopes that it would help. It didn't.
    Last edited by Delly10; 19 Jan 2018 at 15:25.
      My ComputerSystem Spec

  6.    19 Jan 2018 #6

    If the trace went out ok you have a internet connection that proves it avast is well known for blocking it you have to remove it then get the tool from avast site to remove what it leaves behind. If Adobe didn't work set your DNS to 208.67.220.220. & 208.67.222.222
      My ComputerSystem Spec

  7.    19 Jan 2018 #7

    Samuria said: View Post
    If the trace went out ok you have a internet connection that proves it avast is well known for blocking it you have to remove it then get the tool from avast site to remove what it leaves behind. If Adobe didn't work set your DNS to 208.67.220.220. & 208.67.222.222
    I can't be sure it's Avast since there are also other programs that won't function anymore as well. But I guess I could uninstall Avast and see if that works. It seems more like it's a Windows Update issue since it was immediately after doing this major update that these problems started. Anyway, I have Iobit Uninstaller on my computer that is supposed to completely uninstall programs. Would that be enough? Right now, I don't have the ability to get anything other than what's already on the computer.

    As for Avast, I could mention that over the past couple months, Avast always pops up a message when I turn on my computer that it wants me to shut down and restart, and gives me 10 minutes to do so while giving me the option of postponing it for some other time. Even when I restarted, that message always came up again.

    Do you think Avast is really even necessary to have? When I go online, Avast never gives me any indication that it has blocked anything. About the only thing it ever seems to do is tell me that it needs to be updated, or wants me to upgrade to a paid version, or needs me to restart my computer. If it's not blocking anything, then perhaps there's either nothing for it to block, or something else such as Windows Defender, or other security updates in Windows is doing the necessary blocking. What do you think?
      My ComputerSystem Spec

  8.    19 Jan 2018 #8

    What happens after major updates is AV sees it as a new pc and can then change defaults we have had a lot of people having trouble with avast dont you have a usb to get software onto the pc.

    As the scan proves you do get out what happens when you open a browser?
      My ComputerSystem Spec

  9.    19 Jan 2018 #9

    Samuria said: View Post
    What happens after major updates is AV sees it as a new pc and can then change defaults we have had a lot of people having trouble with avast dont you have a usb to get software onto the pc.

    As the scan proves you do get out what happens when you open a browser?
    I have some news to report. I tried doing the Network Reset (as Steve C suggested) but it didn't help. Still wasn't able to access websites. Then, after finally being able to open Avast, I couldn't find a way to turn it off. But I was able to do a Smart Scan with it, and it identified a bunch of registry items that it says needed cleaning/fixing. So I decided to do what people advise never to do. I opened Ccleaner and did a registry cleaning. Now, I'm able to access websites. I'm writing this to you using my laptop that I was having trouble with. It's extremely slow, but still an improvement over what it was doing before, which was absolutely nothing at all.
      My ComputerSystem Spec


 

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