Problems Accessing Internet

I didn't see it mentioned and it's a bit harder to get to in Win10 but go to Settings then Network and Internet then scroll down to Network and Sharing Center then bottom left to Internet Options. Click the Connections tab, LAN settings at the bottom, the next page should have only Automatically detect...... checked unless your ISP or a program needs Proxy settings. It usually is automatically checked since Win7 but with connection problems that's the first place I check. Infections can make changes there. Not being able to open pages or the slowness mentioned is indicative of a problem there.

I didn't see it mentioned and it's a bit harder to get to in Win10 but go to Settings then Network and Internet then scroll down to Network and Sharing Center then bottom left to Internet Options. Click the Connections tab, LAN settings at the bottom, the next page should have only Automatically detect...... checked unless your ISP or a program needs Proxy settings. It usually is automatically checked since Win7 but with connection problems that's the first place I check. Infections can make changes there. Not being able to open pages or the slowness mentioned is indicative of a problem there.

I went to the window you indicated, and I found that "Automatically Detect" was checked.

I ran a full scan with Windows Defender, and it reported that No Threats were detected. (It took 45 minutes.)

I tried to access the Internet but got the same result: "We can't reach that page."

See if you can run the steps in post #25.

Open the HP website > support and drivers > enter the computer's product or serial number > view drivers > post a URL or hyperlink into the thread.

Once administrative command prompt is open type or copy and paste these commands:
1) sfc /scannow
2) dism /online /cleanup-image /RestoreHealth /limitaccess
3) chkdsk /scan
4) ipconfig /all
5) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into notepad or into the thread or save to a flash drive.

If you save it to a flash drive then move the flash drive to a working computer and post into the thread.

With this being a refurbished computer consider:
1) making a backup image using macrium if there is anything important on the computer:
Macrium Software | Macrium Reflect Free
2) if there is nothing important on the computer > perform a clean install
Clean Install Windows 10 Installation Upgrade Tutorials

3) Before clean install confirm that you have a valid license:
In administrative command prompt type: slmgr /dlv

See if you can run the steps in post #25.

Open the HP website > support and drivers > enter the computer's product or serial number > view drivers > post a URL or hyperlink into the thread.

I cannot do anything with the Non-working computer that requires downloading something from the Internet because I still cannot access the Internet. So I cannot go to the "Macrium Website," and I cannot go to the HP Website.

I'll do the Command Prompt suggestions shortly. I'll have to make a list first. It'll take a while.

For the HP website can you do that on another computer so that we have the best link. Or post the product number into the thread.

Also run the licensing command to make sure that you have a license copy of windows.

Are you able to perform a clean install?

The HP website has network drivers ethernet and wireless) for the computer that can be downloaded to the desktop of another computer. Or they can be downloaded to the flash drive and the flash drive can be moved from one computer to the other.

I am now using the computer that was not able to access the internet. I don't know what happened. I ran a full scan this morning that took 45 minutes. When I started up this computer just a few minutes ago, the following message came on: "Working on Updates...Do not turn off your computer."

This is the first time that I have gotten any message on this computer.

I have been able to get the Yahoo Home Page and to access my Yahoo Mail. I have been able to access a couple of Websites but not all of them that I have tried. The computer is quite slow. Even bringing up the page to Reply to a Post was quite slow. Evidently, there is still something not quite right.

This changes things. I'll post this to see what you all think should be my next step. It appears that something should be done to make the computer faster and to be more efficient in bringing up Websites.

The Submit Reply and the Edit Post commands both took about 30 seconds. This is quite slow.

One other point: It does not keep the correct time.

There are 4 choices:

1) perform a clean install
2) perform an in place upgrade repair
3) troubleshoot
log collector v2-beta08.zip
4) do nothing and wait to see what happens after all updates/upgrades

I clicked on the "log collector" and got a download. How do I use the download?

Since it is not keeping accurate time, is it possible that the CMOS battery is low? I have a new one, and I can replace it.