Problems Accessing Internet

Things didn't go well. I typed "cmd" into the run window, and I immediately got the very black window with the icon upper left. I did not get an "Administrative Command Prompt" window, so there was no place to type in ipconfig /all

When I used the Windows X method, I got the same very black window with very little information. The same with the other method, the Start> all Apps > Windows System (expand)> More> Run as Administrator.

To open administrative command prompt perform the following steps:
All are with the keyboard:
1) type: win + x (simultaneously)
2) type: a
3) type: alt + y (simultaneously)

To open administrative command prompt perform the following steps:
All are with the keyboard:
1) type: win + x (simultaneously)
2) type: a
3) type: alt + y (simultaneously)

Thanks, I'll give that a try.

Once administrative command prompt is open type or copy and paste these commands:
1) sfc /scannow
2) dism /online /cleanup-image /RestoreHealth /limitaccess
3) chkdsk /scan
4) ipconfig /all
5) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into notepad or into the thread or save to a flash drive.

If you save it to a flash drive then move the flash drive to a working computer and post into the thread.


With this being a refurbished computer consider:
1) making a backup image using macrium if there is anything important on the computer:
Macrium Software | Macrium Reflect Free
2) if there is nothing important on the computer > perform a clean install
Clean Install Windows 10 Installation Upgrade Tutorials

3) Before clean install confirm that you have a valid license:
In administrative command prompt type: slmgr /dlv

the black window is where you type ipconfig /all

I tried typing ipconfig /all into the Command Prompt window, but it didn't seem to take. I'll give it another try.

There were a few stumbling points: first, when I got to the "Admin Command Prompt" window, I didn't know that's what it was. It doesn't say that anywhere. Then, when I pressed "Enter", it would go down a line, but just repeat what was on the fist line: (C:\Windows\Systems32>) Then, when I typed in ipconfig /all there was no tab such as "OK" or "Next" to click on, and I didn't think about just pressing on Enter.

Getting everything correct, here is what you have been looking for:

Microsoft Windows [Version 10.0.14393]
(c) 2016 Microsoft Corporation. All rights reserved.

C:\Users\Writer> ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : CompName
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : myhome.westell.com

Ethernet adapter Ethernet:

Connection-specific DNS Suffix . : myhome.westell.com
Description . . . . . . . . . . . : Broadcom NetXtreme 57xx Gigabit Controller
Physical Address. . . . . . . . . : 00-19-B9-0D-E4-BB
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::5c91:11d5:21c8:8a38%8(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.46(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Tuesday, January 16, 2018 9:17:48 AM
Lease Expires . . . . . . . . . . : Wednesday, January 17, 2018 5:53:32 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 67115449
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1F-1B-4A-DC-00-19-B9-0D-E4-BB
DNS Servers . . . . . . . . . . . : 192.168.1.1
192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 2:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Teredo Tunneling Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:9d38:90d7:46e:3bec:d03f:b831(Preferred)
Link-local IPv6 Address . . . . . : fe80::46e:3bec:d03f:b831%12(Preferred)
Default Gateway . . . . . . . . . : ::
DHCPv6 IAID . . . . . . . . . . . : 50331648
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1F-1B-4A-DC-00-19-B9-0D-E4-BB
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.myhome.westell.com:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : myhome.westell.com
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Users\Writer>