Problems Accessing Internet

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  1. zbook
    Posts : 41,460
    windows 10 professional version 1607 build 14393.969 64 bit
       New #51

    Once the log collector completes there should be a folder on the desktop. > post a zip into the thread.
    Was the first computer HP and the second computer Dell?
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  3. Samuria
    Posts : 8,102
    windows 10
       New #52

    The trace proves you can get out ok but you have a DNS problem set your DNS to 208.67.220.220 & 208.67.222.222 everything should then work fine you don't have any other problems the trace proves that
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  4. Writer
    Posts : 174
    Windows 10 Version 1709 as of 01-21-218
    Thread Starter
       New #53

    @zbook & @Samuria


    Once the log collector completes there should be a folder on the desktop. > post a zip into the thread.
    Was the first computer HP and the second computer Dell?
    No folder (icon) was put on the Desktop.

    The computer that I could not boot had two burned out capacitors; that was a Dell OptiPlex 745.
    The computer that I am now having trouble with concerning accessing the Internet is also a Dell OptiPlex 745.
    The alternate computer that I was using over the past couple of days is also a Dell.
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  6. zbook
    Posts : 41,460
    windows 10 professional version 1607 build 14393.969 64 bit
       New #54

    In this link are instructions on how to use the log collector.
    On the bottom of the page is the beta collector.
    The beta collector is preferred.
    BSOD - Posting Instructions - Windows 10 Forums
    Please post a zip into the thread.

    If the above does not work then open administrative command prompt and copy and paste this command. Then use one drive or drop box to post share links into the thread for troubleshooting.
    Code:
    md "%USERPROFILE%\Desktop\CollectedFiles"&wmic /output:"%USERPROFILE%\Desktop\CollectedFiles\hotfix.txt" qfe list full /format:table&copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\CollectedFiles"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\CollectedFiles\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.tmp"&findstr /v "Owner." "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.tmp" > "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.txt"&del "%USERPROFILE%\Desktop\CollectedFiles\systeminfo.tmp"&driverquery /v > "%USERPROFILE%\Desktop\CollectedFiles\drivers.txt"&msinfo32 /nfo "%USERPROFILE%\Desktop\CollectedFiles\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\CollectedFiles\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\CollectedFiles\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\CollectedFiles\installed.txt"&net start > "%USERPROFILE%\Desktop\CollectedFiles\services.txt"&sc query type= driver state= all > "%USERPROFILE%\Desktop\CollectedFiles\driver_status.txt"&sc query type= service state= inactive > "%USERPROFILE%\Desktop\CollectedFiles\inactive_services_status.txt"&sc query type= service state= all > "%USERPROFILE%\Desktop\CollectedFiles\all_services_status.txt"&REM wmic service list full /format:htable >%USERPROFILE%\Desktop\CollectedFiles\service.html&REM wmic /output:%USERPROFILE%\Desktop\CollectedFiles\nics.html nicconfig list /format:hform
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  7. Word Man
    Posts : 1,579
    Windows 10 Pro
       New #55

    Samuria said:
    The trace proves you can get out ok but you have a DNS problem set your DNS to 208.67.220.220 & 208.67.222.222 everything should then work fine you don't have any other problems the trace proves that
    @Writer those DNS server addresses that Samuria gave you are for openDNS which are same ones I use. Do you need any help in accomplishing Samuria's suggestion, which could pan out?
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  8. Writer
    Posts : 174
    Windows 10 Version 1709 as of 01-21-218
    Thread Starter
       New #56

    @Writer those DNS server addresses that Samuria gave you are for openDNS which are same ones I use. Do you need any help in accomplishing Samuria's suggestion, which could pan out?

    Yes, I do need help in accomplishing Samuria's suggestions.
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  9. dmholt57
    Posts : 15,622
    19043.1237
       New #57

    In the properties of your Ethernet adapter, under the ipv4 properties, you can find the place to enter the DNS addresses.

    Problems Accessing Internet-ipv44.jpg
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  10. Writer
    Posts : 174
    Windows 10 Version 1709 as of 01-21-218
    Thread Starter
       New #58

    @dmholt57 & @zbook @ Word Man & @Samuria


    I changed the DNS Settings to those indicated by Samuria.

    However, the performance has not changed. I get the Yahoo Home Page quickly, and I can check my Yahoo Mail; however, I still have problems accessing websites.

    I Restarted it, and the performance changed. It is now much faster, and I can access all of the Websites I have tried thus far. Also, I can navigate the Windows 10 Forum much faster now, and it does not cut off when I click on "Submit Reply" or "Save Changes."
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  12. Word Man
    Posts : 1,579
    Windows 10 Pro
       New #59

    @Writer - waiting on input from others on your problem but

    1) You should put that @username thing in the text of the post, not the title. I got no notification from that one and suspect the others didn't either.

    2) What does your desktop connect to network-wise? A modem/router from internet service provider, a router of your own?
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  13. Writer
    Posts : 174
    Windows 10 Version 1709 as of 01-21-218
    Thread Starter
       New #60

    @Word Man

    2) What does your desktop connect to network-wise? A modem/router from internet service provider, a router of your own?
    I have a modem -- a Westell Model 6100. It's from the telephone company: used to be Verizon, now Frontier.
    I have DSL Service from the provider over the phone line.

    Just a few miutes ago, it stopped performing well. I got a lot of "We can't reach that Page" messages, and I couldn't navigate the Windows 10 Forum website. So I restarted the computer again (for the third time), and everything has gone quite well again. I'll have to wait and see how long this lasts.

    I just checked a few Websites: I don't know what's going on but now, everything is going "Blitz Schnell."

    The performance is not consistent. After I restart it, it runs well for about 10 to 15 minutes. Then it again does not want to access websites; I get the message: "Can't reach this Page." And, if I already have Windows 10 Forum up, it is very slow.

    In conjunction with the preceding paragraph: I just restarted it again, and a message came on that said "Windows is Getting things ready" or something to that effect. It told me not to turn the computer off. I'll have to wait and see how things go for the next 10 to 15 minutes.
    Last edited by Writer; 17 Jan 2018 at 16:45.
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