Problems Accessing Internet

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  1. Posts : 163
    Windows 10 Version 1709 as of 01-21-218
    Thread Starter
       #21

    @dmholt57


    OK, I thought something was not quite right. First I type in cmd and then click on OK. Then I enter ipconfig /all and click on OK.

    I'll give that a try; I'll be back in about 30 minutes.
    Last edited by Writer; 16 Jan 2018 at 18:00.
      My Computer


  2. Posts : 163
    Windows 10 Version 1709 as of 01-21-218
    Thread Starter
       #22

    Things didn't go well. I typed "cmd" into the run window, and I immediately got the very black window with the icon upper left. I did not get an "Administrative Command Prompt" window, so there was no place to type in ipconfig /all

    When I used the Windows X method, I got the same very black window with very little information. The same with the other method, the Start> all Apps > Windows System (expand)> More> Run as Administrator.
      My Computer


  3. Posts : 39,955
    windows 10 professional version 1607 build 14393.969 64 bit
       #23

    To open administrative command prompt perform the following steps:
    All are with the keyboard:
    1) type: win + x (simultaneously)
    2) type: a
    3) type: alt + y (simultaneously)
      My Computer


  4. Posts : 163
    Windows 10 Version 1709 as of 01-21-218
    Thread Starter
       #24

    @zbook


    To open administrative command prompt perform the following steps:
    All are with the keyboard:
    1) type: win + x (simultaneously)
    2) type: a
    3) type: alt + y (simultaneously)
    Thanks, I'll give that a try.
      My Computer


  5. Posts : 39,955
    windows 10 professional version 1607 build 14393.969 64 bit
       #25

    Once administrative command prompt is open type or copy and paste these commands:
    1) sfc /scannow
    2) dism /online /cleanup-image /RestoreHealth /limitaccess
    3) chkdsk /scan
    4) ipconfig /all
    5) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into notepad or into the thread or save to a flash drive.

    If you save it to a flash drive then move the flash drive to a working computer and post into the thread.


    With this being a refurbished computer consider:
    1) making a backup image using macrium if there is anything important on the computer:
    Macrium Software | Macrium Reflect Free
    2) if there is nothing important on the computer > perform a clean install
    Clean Install Windows 10 Installation Upgrade Tutorials

    3) Before clean install confirm that you have a valid license:
    In administrative command prompt type: slmgr /dlv
      My Computer


  6. Posts : 15,444
    19043.1237
       #26

    the black window is where you type ipconfig /all :) Just concentrate on what I have told you...
      My Computer


  7. Posts : 163
    Windows 10 Version 1709 as of 01-21-218
    Thread Starter
       #27

    @dmholt57


    the black window is where you type ipconfig /all
    I tried typing ipconfig /all into the Command Prompt window, but it didn't seem to take. I'll give it another try.
      My Computer


  8. Posts : 15,444
    19043.1237
       #28

    ...then press enter on the keyboard...
      My Computer


  9. Posts : 163
    Windows 10 Version 1709 as of 01-21-218
    Thread Starter
       #29

    @dmholt57


    There were a few stumbling points: first, when I got to the "Admin Command Prompt" window, I didn't know that's what it was. It doesn't say that anywhere. Then, when I pressed "Enter", it would go down a line, but just repeat what was on the fist line: (C:\Windows\Systems32>) Then, when I typed in ipconfig /all there was no tab such as "OK" or "Next" to click on, and I didn't think about just pressing on Enter.

    Getting everything correct, here is what you have been looking for:

    Microsoft Windows [Version 10.0.14393]
    (c) 2016 Microsoft Corporation. All rights reserved.

    C:\Users\Writer> ipconfig /all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : CompName
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : myhome.westell.com

    Ethernet adapter Ethernet:

    Connection-specific DNS Suffix . : myhome.westell.com
    Description . . . . . . . . . . . : Broadcom NetXtreme 57xx Gigabit Controller
    Physical Address. . . . . . . . . : 00-19-B9-0D-E4-BB
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::5c91:11d5:21c8:8a38%8(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.1.46(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Tuesday, January 16, 2018 9:17:48 AM
    Lease Expires . . . . . . . . . . : Wednesday, January 17, 2018 5:53:32 PM
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DHCPv6 IAID . . . . . . . . . . . : 67115449
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1F-1B-4A-DC-00-19-B9-0D-E4-BB
    DNS Servers . . . . . . . . . . . : 192.168.1.1
    192.168.1.1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter Local Area Connection* 2:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Teredo Tunneling Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:9d38:90d7:46e:3bec:d03f:b831(Preferred)
    Link-local IPv6 Address . . . . . : fe80::46e:3bec:d03f:b831%12(Preferred)
    Default Gateway . . . . . . . . . : ::
    DHCPv6 IAID . . . . . . . . . . . : 50331648
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1F-1B-4A-DC-00-19-B9-0D-E4-BB
    NetBIOS over Tcpip. . . . . . . . : Disabled

    Tunnel adapter isatap.myhome.westell.com:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : myhome.westell.com
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    C:\Users\Writer>
      My Computer


  10. Posts : 15,444
    19043.1237
       #30

    This is showing you have obtained a lease for the connection and dhcp is connecting. What is the browser showing you when you try to type in google.com
      My Computer


 

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