Problems Accessing Internet

It only takes a few seconds to gather the info, if not in an administrator command prompt, it disappears, in admin you can save as a file to post in the thread here. This command displays all the information on your networks so that we can direct you to a place to change the settings.

your inclination would be correct, Microsoft does not deal with customers in that manner. Reverse lookup shows this number to be associated with numerous sites in China.

The info is only saved when you click on icon at top left and then click select all, then copy and paste into notepad and save or come to the thread after you copy and paste in your post. It will look like this...

@Writer - please confirm that your administrative command prompt looked like the example in this tutorial: Open Elevated Command Prompt in Windows 10
and that you used one of the methods described there to get a command prompt. Something really doesn't sound right about this, particularly considering the developments of the phone call you made...

BTW, for "ipconfig /all", just a regular command prompt will suffice, it need not actually be admin/elevated.

please confirm that your administrative command prompt looked like the example in this tutorial and that you used one of the methods described there to get a command prompt. Something really doesn't sound right about this, particularly considering the developments of the phone call you made...

Did you want to give me a link to a tutorial? OK, now I see the Tutorial. I'll take some time to read it. Thanks.

In order to get to the Admin Command Prompt, I pressed the Windows Key and the "R".

BTW, for "ipconfig /all", just a regular command prompt will suffice, it need not actually be admin/elevated.

As I wrote above: I'm somewhat of a rookie, and I don't know the difference between an "Administrative Command Prompt" and a "Regular Command Prompt."

Do your Windows + R and type cmd in the box, then type in ipconfig /all, right click on the icon at top and edit, select all and copy, paste into the next post you make.

This is the information that was shown in the window: It is not much.
I typed in >cmd ipconfig /all< on the same line and clicked on OK.

I noticed on post #14 above, there is a note about "attached files" above the icon. When one clicks on "Select All," do all of the "attached files" appear on the window, or does one have to click on the "attached files" in order to get them to appear in that window?

I don't recall seeing the Note "attached files" above the icon on my Dell 745. It might have been there, though. I just clicked on the icon, then edit, then select all, and then I copied what was there and pasted it into an MS Word 2016 document.


Using Method: Windows + R
Microsoft Windows [Version 10.0.14393]
(c) 2016 Microsoft Corporation. All rights reserved.

C:\Users\user name

Using Method: Start > Windows System > (expand) > Command Prompt > More > Run as Administrator
Microsoft Windows [Version 10.0.14393]
(c) 2016 Microsoft Corporation. All rights reserved.

C:\Windows\system32>

Using Method: Windows + X
Microsoft Windows [Version 10.0.14393]
(c) 2016 Microsoft Corporation. All rights reserved.

C:\Windows\system32>

Added Notes:

The Dell 745 starts up without me pushing the start button in the front.

I have a DSL Phone-line connection to the server (not cable). It is slow; however, I get immediate connection to the Internet with the Dell 745.

With the computer I am now using, today it has taken 10 to 20 minutes for me to get the Internet connection. This is not always the case. This is part of the reason it is taking me so long to post.

what you are doing is using the Run command, need to do cmd in the run window to get the command prompt window. In the command prompt window you type ipconfig /all and you will immediately see a whole lot of info. Then, with the info in the window, you right click the icon at the top and select edit, select all, then edit, copy. Once you select copy you can come here and make a new post and right click and paste into the post. And you will have this,

Microsoft Windows [Version 10.0.16299.192]
(c) 2017 Microsoft Corporation. All rights reserved.

C:\Users\DMHolt57>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . :
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Ethernet 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller #2
Physical Address. . . . . . . . . : AC-E2-D3-0E-64-9D
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wi-Fi:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8188EE 802.11b/g/n PCIe Adapter
Physical Address. . . . . . . . . : D4-6A-6A-C1-E6-B4
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 1:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
Physical Address. . . . . . . . . : D6-6A-6A-C1-E6-B4
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wi-Fi 3:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : NETGEAR A6210 WiFi USB3.0 Adapter
Physical Address. . . . . . . . . : 6C-B0-CE-1F-37-6A
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2002:2fdc:bdfd:e472:7dd8:6c0f:68d:a9a3(Preferred)
Temporary IPv6 Address. . . . . . : 2002:2fdc:bdfd:e472:e19d:40d5:1dc5:cca5(Preferred)
Link-local IPv6 Address . . . . . : fe80::7dd8:6c0f:68d:a9a3%6(Preferred)
IPv4 Address. . . . . . . . . . . : 10.0.0.4(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Tuesday, January 16, 2018 10:12:13 AM
Lease Expires . . . . . . . . . . : Wednesday, January 17, 2018 10:12:13 AM
Default Gateway . . . . . . . . . : fe80::22e5:2aff:fe28:6c5e%6
10.0.0.1
DHCP Server . . . . . . . . . . . : 10.0.0.1
DHCPv6 IAID . . . . . . . . . . . : 325890254
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-21-B1-79-8E-AC-E2-D3-0E-64-9D
DNS Servers . . . . . . . . . . . : fe80::22e5:2aff:fe28:6c5e%6
10.0.0.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:34a8:24ed:f5ff:fffb(Preferred)
Link-local IPv6 Address . . . . . : fe80::34a8:24ed:f5ff:fffb%14(Preferred)
Default Gateway . . . . . . . . . :
DHCPv6 IAID . . . . . . . . . . . : 536870912
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-21-B1-79-8E-AC-E2-D3-0E-64-9D
NetBIOS over Tcpip. . . . . . . . : Disabled