No Internet on cloned computer

socklosk · 07 Jan 2018

About 18 months ago I made a clone of my main computer. I installed an image of my main computer into the cloned computer and all went well (of course I needed a new serial number for Windows 10 Home) I sold the clone and decided to do the exact same thing, however, there was no connectivity to the Internet with my new clone. I assumed that the problem was with my Gigabyte motherboard and had it RMAed. I tried reinstalling the LAN drivers but to no avail. Does this sound like a motherboard problem?

NavyLCDR · 07 Jan 2018

That depends on if the network adapter is showing as ok in device manager and network settings.

Layback Bear · 07 Jan 2018

Did you put the Clone in the same computer it was made from??

Did you put the Image back on the same computer it was made from??

If not the drivers, chipset from one computer will not match the other computer hardware ect.

Jack

socklosk · 08 Jan 2018

Windows PowerShell
Copyright (C) Microsoft Corporation. All rights reserved.

PS C:\WINDOWS\system32> ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : DESKTOP-QB0L353
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Ethernet:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 40-8D-5C-C5-FC-77
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::94e8:fee1:d34d:f135%2(Preferred)
Autoconfiguration IPv4 Address. . : 169.254.241.53(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . : fe80::201:5cff:fe6f:2446%2
DHCPv6 IAID . . . . . . . . . . . : 37784924
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-21-CC-DF-4D-70-8B-CD-56-DD-39
DNS Servers . . . . . . . . . . . : 2620:0:ccc::2
2620:0:ccd::2
208.67.222.123
208.67.220.123
NetBIOS over Tcpip. . . . . . . . : Enabled
PS C:\WINDOWS\system32>

Samuria · 08 Jan 2018

The PC isn't getting an IP as it get a 169 address so it's either a faulty port, cable or can't reach dhcp server

Caledon Ken · 08 Jan 2018

NavyLCDR had suggested you look in device manager and confirm network adapter is installed correctly, no yellow exclamation marks or error codes. Would also power cycle router, easy to do and takes it out of equation.

Next I would head to Gigabyte's web site, download and install network driver for your motherboard. Please confirm driver version number, data and manufacturer before installing and then again after installing. This way you can be assured changes occurred.

If that doesn't work try a network reset ... Start > Settings > Network and Internet > Scroll down left hand side > Network reset. If you have custom communication software like VPN's they may need to be re-installed.

If that doesn't resolve ....

Run the following four bolded commands. Use a Command Prompt(admin) or Powershell(admin) Do not key in info in brackets, there for your information.

ipconfig /flushdns (Clear the dns cache)
nbtstat -RR (release and refesh NetBIOS names)
netsh int ip reset (reset ip settings)
netsh winsock reset (Reset Winsock Catalog)

Ken

No Internet on cloned computer

No Internet on cloned computer

ipconfig /all of the cloned computer, but I do cannot make sense of it