Unable to open excel or word after a restore Solved

  1.    01 Nov 2017 #1

    Unable to open excel or word after a restore

    I've had problems for last couple of days with duplicate drives appearing in the navigation window. After trying lots of things I decided to restore to before the last windows update. Everything seemed ok until I tried to open Excell, I get an error message "not enough memory to complete this task etc." I have 6gb ram and 75gb spare on the "C drive", I've since tried Word and it's similar no error message but will not open correctly. Any ideas please?
      My ComputerSystem Spec

  2.    01 Nov 2017 #2

    Run the Office installer and try the repair install option.
      My ComputersSystem Spec

  3.    01 Nov 2017 #3

    Thanks, Steve.
    I've done that, however I have had to revert to a copy of Office 2003.
    This is because the copy of Office 2013 was when Microsoft offered a free update online.
    I didn't have the product key and the Office 2003 key is not acceptable.
    Anyway the original problem I had has now returned, the duplicate drive entries in the navigation pane under This PC.
      My ComputerSystem Spec

  4. Gordon7's Avatar
    Posts : 182
    Win 10 rs1 - build 14393.1944
       02 Nov 2017 #4

    If you have a Microsoft account (i.e. use outlook.com for email) your product keys for Windows and Office 2013 will be there!
      My ComputerSystem Spec

  5.    02 Nov 2017 #5

    I had troubles with all of the MS Office files after 1709 upgrade but clicking on repair took care of everything.
      My ComputerSystem Spec

  6.    03 Nov 2017 #6

    Thanks for the replies,
    I installed Office 2003 and it's updates.
    Then I found the original Office 2013 link and it's keycode on a CD.
    So I removed Office 2003 and re-installed Office 2013 and everything is now fine.
    Silly me, should have just clicked repair and not online repair, then everything would have been ok!
      My ComputerSystem Spec


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