Windows 10: Fall Creators Update Butchered MS Office 2007

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  1. Posts : 179
    Windows 10 (2), Win 8.1 (1), Win 7 (1)
       18 Oct 2017 #1

    Fall Creators Update Butchered MS Office 2007

    After installing the Fall Creators Update on my old Lenovo Thinkpad, I found that my MS Office 2007 was butchered. Whenever I try to open Word or Excel, Office goes into a "reconfiguration". When I open Excel, I first get an error on stdole32.tlb. In looking at what was changed by the FCU, I saw that the stdol32.tlb and stdole2.tlb files had date changes, but the file sizes were the same. Will try uninstall and reinstall.

      My ComputerSystem Spec

  2. Posts : 930
    Windows 10 Home x64 and Pro x86
       19 Oct 2017 #2


    There is an MS KB article about this [dated 2013].

    Note the adjustment to it recommended by Doug Robbins before you start working through it -
    see MS Office 2007 goes through Configuration Process first time an office app is used after
    computer turned on

    The MSKB is Microsoft Office 2010 Professional Plus configures each time you start KB2528748
    Doug's adjustment makes the fix work for Office 2007.

    Please do respond to say how you get on. It's possible that Ver 1709 has introduced a new problem that this fix does not cope with.

      My ComputerSystem Spec

  3. Posts : 179
    Windows 10 (2), Win 8.1 (1), Win 7 (1)
    Thread Starter
       19 Oct 2017 #3

    I got it working again following the instructions on this page:

    Excel 2007 start up - Microsoft Community

    Although the two fix programs worked rather weirdly. The first one from Step#1 ["o15-ctrremove.diagcab"] ran ok but came to a spot where it said it wanted you to do a reboot, but here was no reboot button, just a "Next" button. So I hit "Next" and it seemed to go through the uninstall process again. So after the second pass, I just did a manual reboot at that point expecting it to come back and ask to continue, but it never did.

    So I ran Step#2 ["MicrosoftProgram_Install_Uninstall.meta.diagcab"]. It asked whether you were having a problem installing or uninstalling a program. I said uninstalling and it seemed to do some things and then provided a list of software to select to uninstall. Office was not listed and it indicated in that case to select "not listed". It then asked me for a 35 character Product Code. I could not find such a thing. The Product Key is 25 characters so I just cancelled out of that.
    The instructions mentioned to do a "clean boot", but I did not do that as one other person also indicated. I put in the CD and reinstalled Office 2007. That worked fine and when I opened Excel and Word they now ran fine. I don't know what the FCU did to Office but it was not nice. Have not noticed anything else it may have screwed up.

      My ComputerSystem Spec

  4.    27 Oct 2017 #4

    I am getting this problem only far worse! I've had the issue that John described, but also it affects Word and Outlook. In fact a perfectly working Office 2007 is completely knackered with the Fall Creators Update.
    I've tried the fix above - and loads more from around the 'net. No way. I also get loads of Events concerning Office trying to access protected Registry keys. It also will not complete a "repair" on the Office installation

    I'd be more specific but at 3AM (!) I gave up and restored the image of 1703 (OS Build 15063.674) on to the failing laptop Thank goodness for Macrium imaging tools! The laptop works perfectly with that - not even anything untoward in any of the Event logs. however re-apply the Fall CU - problem returns.

    Given my admittedly sparse information - any one got any ideas......PLEASE!
      My ComputerSystem Spec

  5. Posts : 179
    Windows 10 (2), Win 8.1 (1), Win 7 (1)
    Thread Starter
       27 Oct 2017 #5

    I only had the Home and Student Edition with Word, Excel, and Powerpoint. The "o15-ctrremove.diagcab" should have totally uninstalled Office. At least that's what it says it is supposed to do. I thought the second one was supposed to remove any remnants. When I ran it, Office 2007 did not exist in their list of things to uninstall and I could not go any further. There were others who used Revo Uninstaller to remove Office. Maybe that would work for you. You could also try uninstalling Office before you do the upgrade and reinstall it after the upgrade.
    I second Macrium as a great backup product.

      My ComputerSystem Spec

  6. Bree's Avatar
    Posts : 8,852
    10 Home x64 (1809) (10 Pro on 2nd pc)
       27 Oct 2017 #6

    Odd - this is the second thread on this. As I said in the other one....
    Bree said: View Post
    I have updated Windows 10 Pro 1703 (x86) with Office 2007 installed to Fall Creators Update 1709. Office 2007 still worked after the upgrade with no issues. Perhaps it helped that I had already got the latest Office update before the upgrade?

    Another thought - both the threads were having problems with the Home and Student Edition. Mine was an OEM install of (as far as I can make out) Office 2007 Pro (it's second hand machine, I bought it with Office already installed).
      My ComputersSystem Spec

  7. Posts : 382
    windows 10 (x64) Home 1803
       27 Oct 2017 #7

    I am having MS office 2007 Enterprise. I did not get FCU so far. Any one had any problem after FCU with office2007 enterprise edition.
      My ComputerSystem Spec

  8.    28 Oct 2017 #8

    Now my laptop is back in the stable state with 1703 I'm going to apply the FCU again and try the various solutions above in a more structured manner. First time around i just hit it with whatever I could find (apart from a hammer!) and possibly did more harm than good!

    Another question before i any of you have any comments about Outlook either working or not after the FCU upgrade? That not working really is a problem for me!
      My ComputerSystem Spec

  9.    01 Nov 2017 #9

    What a nightmare!
    I thought updates were meant to FIX things, not BREAK things.
      My ComputerSystem Spec

  10.    14 Dec 2017 #10

    Eventually I gave up and bought Office 2016 to "solve" my problem. Only mentioning it here to "close the loop" as it were. I spent far too many hours banging my head against a brick wall and it's so lovely to be able to stop!
      My ComputerSystem Spec

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