Office 365 error

  1.    18 Oct 2017 #1

    Office 365 error

    Hi all

    I am working on a laptop for my friend he had both 2013 and office 365 it was causing major issues, now when I try to install office 365 I get error 0-1012(0) Iíve tried everything and spent an hr with Microsoft support who tried everything I tried then said they didnít know

    If someone could assist it would be amazing

    Thanks in advanced
      My ComputerSystem Spec

  2.    18 Oct 2017 #2

    That's the first mistake, you can only have 1 version of Office on a PC at a time. No wonder your friend was having issues. I would recommend uninstalling both and then decide which one your friend wants to keep. I suggest keeping Office 365 as it the most current latest version of MS Office.
      My ComputerSystem Spec

  3.    19 Oct 2017 #3

    Thatís the issue inrekiv d both now I canít install office 365 it just keeps giving error 0-1012(0) Iím pretty sure Iíve fully removed it all, I have clear d registry files and everything another strange part is the .docx and .xlsx files still show their icons as if office is still present

    Is there a script or tool to properly remove everything

    Iíve tried Microsoftís

    Many thanks
      My ComputerSystem Spec

  4.    19 Oct 2017 #4

    Try Revo Uninstaller and then use Ccleaner to clean the registry.
      My ComputerSystem Spec

  5.    19 Oct 2017 #5

    That’s the issue inrekiv d both now
    Not sure what that means.
      My ComputerSystem Spec

  6.    19 Oct 2017 #6

    Tried both of those still having the same issue

    Sorry it was supposed to say ďthatís the issue Iíve uninstalled both instances of officeĒ
      My ComputerSystem Spec


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