Office 2010 Repair & Change Problems

  1. Steve C's Avatar
    Posts : 6,298
    Windows 10 Pro 64 bit
       #1

    Office 2010 Repair & Change Problems


    I want to change the Access options in Office 2010. However, I keep getting an invalid location message whether trying to do this or repair the installation. I get the same errors whether I configure Office from Programs & Features, running the .exe installation file X17-75238.exe from MS or extracting the installation and setup.exe files into a temporary folder from X17-75238.exe.

    For example, I get the window shown below when I run setup.exe then select repair the installation.
    Attachment 148306

    I can navigate to the correct folder congaing the required file but I then get an 'Invalid location' message.
    Attachment 148308

    I enclose the log file which contains the following error.

    LIS: wait for package "{90140000-0115-0409-0000-0000000FF1CE}" to complete cachingLIS failed to cache download "{90140000-0115-0409-0000-0000000FF1CE}-C" resource "OfficeMUISet.msi". Cache Error 0x80070003

    I could try uninstalling MS Office 2010 but I fear I may face a similar problem and be unable to reinstall the program.Any ideas are appreciated.


    Attachment 148310

    It's possible there is a problem with my Windows installation but sfc /scannow runs clear. I could do repair install but I'm due to update to the Creators Update (CU). Is installing the CU effectively a repair and update install?
    Last edited by Steve C; 11 Aug 2017 at 06:59.
      My Computers

  2. Caledon Ken's Avatar
    Posts : 24,255
    Windows 10 Pro x64 Version 2004
       #2

    Hi Steve.

    Wish I could state black or white on 2010. I've found when Office, any date, gets really cranky the only way to fix is to uninstall. I agree there maybe some risk in re-installing which could lead to more drastic steps but the program should install and be usable to a licensed owner.

    There have been some issues where the product will not activate and in the past it has coughed up the error message that Telephone support is no longer active. Here is a link, should you go this route and should you experience this error. Maybe its been fixed.

    https://support.office.com/en-us/art...ad=US&fromAR=1

    For your last question, that is how I understand it, that is, installing Creators is indeed under the covers an in place repair / upgrade. If you reference the tutorial and use the media creator, today, you will get the Creators version of code. If you then type setup to as per the tutorial it does the "Fix" and you wind up with Creators. When ever I recommend people do the in place repair / upgrade I always warn them that they are installing Creators. To date no one has said I'm wrong. Others may have a different understanding.

    Any chance you moved your users files, all of them, to a different partition. It was not apparent in screen shot but thought I would ask.

    Lets see what other members have to say.


    Ken
      My Computer

  3. Steve C's Avatar
    Posts : 6,298
    Windows 10 Pro 64 bit
    Thread Starter
       #3

    Caledon Ken said:
    Any chance you moved your users files, all of them, to a different partition. It was not apparent in screen shot but thought I would ask.
    User files haven't been moved. I've configured Office 10 from Programs & Features, run the original installation file from MS X17-75238.exe, extracted the setup files from that .exe file using run /extract then ran setup.exe from a temp folder on my C drive and a USB drive. All failed with the same error. Googling the issue shows many others have had the problem but I've found no obvious solution yet.
      My Computers

  4. Caledon Ken's Avatar
    Posts : 24,255
    Windows 10 Pro x64 Version 2004
       #4

    Have you tried MS's removal tool prior to re-installing.

    https://support.office.com/en-us/art...ceVersion=2010

    Ken
      My Computer

  5. Steve C's Avatar
    Posts : 6,298
    Windows 10 Pro 64 bit
    Thread Starter
       #5

    Caledon Ken said:
    Have you tried MS's removal tool prior to re-installing.

    https://support.office.com/en-us/art...ceVersion=2010

    Ken
    Thanks - I'll try that shortly. I was hoping to find a way of fixing the problem at source rather than reinstalling Office which may not work or doing a repair install.
      My Computers

  6. Steve C's Avatar
    Posts : 6,298
    Windows 10 Pro 64 bit
    Thread Starter
       #6

    I have Microsoft Office Professional Plus 2010 on 3 PCs and all give the same configuration errors as above. All PCs are W10 v 16097 build 1493.1593 and run Kaspersky Total Security.

    Do other people running Microsoft Office Professional Plus 2010 have problems when trying to reconfigure or repair Office 2010?
      My Computers

  7. Steve C's Avatar
    Posts : 6,298
    Windows 10 Pro 64 bit
    Thread Starter
       #7

    I solved this! I selected the installation folder above the one requested and Office 2010 then repaired the installation or reconfigured Office as requested.

    I extracted original Office 10 installation files using the command X17-75238.exe /extract:d:\temp\office10. I had to selected the d:\temp\office10 directory despite the installer requesting a lower level directory.

    I think this is another 'bug'. Thanks MS for wasting my time.
    Last edited by Steve C; 31 Aug 2017 at 08:39.
      My Computers

  8. Caledon Ken's Avatar
    Posts : 24,255
    Windows 10 Pro x64 Version 2004
       #8

    Excellent. How did you figure that one out?
      My Computer

  9. Steve C's Avatar
    Posts : 6,298
    Windows 10 Pro 64 bit
    Thread Starter
       #9

    Caledon Ken said:
    Excellent. How did you figure that one out?
    That's my scientific curiosity kicking in!
      My Computers


 

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